Suspension of funds

[69001988]

I had a problem with suspending my funds, and I contacted you here, and the response was that I should contact the client. I contacted him, and the funds were released, but they are still pending. Is it taking this much time? He agreed to release the money yesterday. Will it take a long time for it to be deposited in my account?

[PradeepH]

Hello Mohamed,

I see that this concern was already escalated to our team via a support ticket and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep