Apr 1, 2023 10:54:25 AM Edited Apr 4, 2023 11:19:21 AM by Andrea G
My name on Upwork and Paypal account are same as "Hamza Jamshed" but still upwork is saying, "The beneficiary name is mismatched." Can anyone help please with this ?
Solved! Go to Solution.
Apr 2, 2023 01:55:26 PM Edited Apr 11, 2024 02:00:49 PM by Andrea G
Hi Soner,
Our account support team actively reviews verified name mismatches. Please allow up to 4 business days for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it.
In case you're adding a company account, the team will reach out to complete verification. You'll be asked to provide personal identification as well as one of the following:
You can learn more about this in this help article.
If it’s been more than 4 business days and you still see the name mismatch notification on your account, you can contact support by:
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Sep 24, 2023 07:23:11 PM by Michael W
Also please note. I waited 3 weeks after receiving the mismatich error for someone to reach out. No one did. Then I created the ticket noted above. It was acknowledged but no one assisted in resolving the issue. I created the ticket 9 days ago. Now I am here asking for help. I am not sure what to do.
Sep 24, 2023 11:54:27 PM by Pradeep H
Hi Michael,
Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. I have followed up with the team handling your request. Rest assured the team will address your concerns and questions in the ticket as soon as possible.
- Pradeep
Oct 1, 2023 05:19:05 AM by Odigili Y
Hi! Can I be helped too please.
It showed beneficiary name mismatched. I can prove that I own this account although it doesn't match with my upwork verified name.
Oct 1, 2023 08:46:26 AM by Annie Jane B
Hi Odigili,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Oct 7, 2023 07:19:09 AM by Victor O
Hello Luigi, my name on my Upwork profile is "Victor Olisaemeka" however I made the mistake of entering an account with "Chidubem Olisaemeka". I realised the error and contacted the account manager and I got the name changed to my exact Upwork name.
However, Upwork deactivated that payment method saying that there was a name mismatch even though the names match now.
Please, what do I do?
Oct 7, 2023 10:35:10 AM by Luiggi R
Hi Victor,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Oct 8, 2023 11:06:58 PM by Pradeep H
Hi Esraa,
I have followed up with the team handling your request and I am happy to inform you that your payment method is already active now.
- Pradeep
Oct 11, 2023 07:49:06 AM by Rashed A
hello upwork , my name is same as my paypal account even tho same email used in upwork its the same email in my paypal could yu please help me with this issue "Payment method verification in progress
Oct 13, 2023 09:36:39 AM by Alice E. S
Hi Luiggi,
I'm having the same issue with name mismatch. I tried to call Upwork but you are no longer taking calls from freelancers. This is very disapointing and unhelpful. Please have someone contact me ASAP so I can obtain payment for my work. Thank you.
Oct 13, 2023 12:59:27 PM by Arjay M
Hi Alice,
I'm sorry if you're having difficulties contacting our support team. I've reached out to the team handling the review on your account and they confirmed that the name mismatch has been cleared. Your new payment method is now active and ready for use.
Oct 19, 2023 06:42:02 PM by Rahasta A
Hello,
It's been over 48 hours and my bank account it still deactivated.
It says that Payment method verification on progress, beneficiary name is mismatched but I have the same upwork account and bank account name.
Can anyone help me please?
Thank you!
Oct 19, 2023 11:23:48 PM by Joanne P
Hi Rahasta,
The name mismatch error has already been approved. You may log in to your account and check. Thank you!
Nov 6, 2023 01:32:01 PM by Cristiana C
My name is Cristiana and I am new to upwork, I also had a mismatch. But I also wonder why we pay and why we need a PayPal account? I'm here to receive employment from home because I am super broke and cannot work outside of the home. In my past experience they have run my card when there's no money in there
Nov 15, 2023 07:26:31 PM by I-YUN W
Hi Luiggi,
I have the same issue. The beneficiary name is mismatched on Paypal, the bank account and the profile name. Could you help to solve the issue? thank you.
Nov 16, 2023 12:14:01 AM by Joanne P
Hi I-Yun,
As confirmed by our team, you will need to update your profile photo so that they can proceed with reviewing your name mismatch. You can refer to this help article for tips.
Nov 30, 2023 08:24:35 AM by Molly D
I had this SAME ISSUE and NO ONE HAS REAXHED OUT TO ME IN 4 MONTHS!!!! I am rettaining an attorney.
Nov 30, 2023 08:25:56 AM Edited Nov 30, 2023 08:26:47 AM by Molly D
It says my name is mismatched despite it being EXACTLY THE SAME on BOTH the platform and the account. I have accepted payments for FOUR YEARS through the same account and now it tells me its mismatched and no one has contacted me in MONTHS to resolve. I am livid.
Edit: I've contacted an attorney and will move forward with an FTC complaint if this is not mitigated by EOD.
Nov 30, 2023 10:16:29 AM by Arjay M
Hi Molly,
We sincerely apologize for the inconvenience and trouble this may have caused. I looked closely at your account and confirmed that the name mismatch has been cleared. Your new payment method is now active and ready for use. Let us know if you need further assistance.
Dec 16, 2023 05:59:18 AM by Haitham A
Hello Luggi,
Having a similar problem here.
My verified name(last name) is translated into English with a different letter "Q" instead of "K"
When adding a payment method, it just keeps being disabled due to the mismatch in the bank account beneficiary name and Upwork verified name.
Thanks
Dec 17, 2023 03:02:17 AM by Luiggi R
Hi Haitham,
I'm sorry to hear you encountered this issue as well. I've confirmed with the relevant team on our end that you should no longer see that name mismatch on your account. Don't hesitate to let us know if you need further assistance.
Dec 26, 2023 05:10:45 PM by Mohamed N
Hi, I had the same issue and then got a reply it'd be activated in 24 December but it's still inactive, can you help please? 🥲
Dec 26, 2023 06:52:05 PM by Joanne P
Hi Mohamed,
I checked your account and can confirm that your case has been escalated to the correct team. I also saw that you have submitted a follow-up to the team. Please allow them time to check. One of our agents will update your ticket to assist you further.
Jan 8, 2024 02:59:38 AM by Marisol P
I need help with this , I have wait more than 4 days and no one has contact me yet, I am starting to get desesperate now
Jan 11, 2024 06:29:15 AM by Laszlo B
Dear Luiggi and Upwork Support Team,
I also have a beneficiary name mismatch due to using company account, however I haven't been contacted by Upwork. It's been more than 4 business days since there was a change in my bank account details and I haven't been contacted yet. Could you please connect me with the team responsible for the verification so I can upload my documents?
Regards,
Laszlo Bora
Jan 11, 2024 07:55:43 AM by Luiggi R
Hi Laszlo,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Feb 4, 2024 06:45:23 PM by KE W
Hi, my name on Upwork and Paypal account are same as "KE WAMG" which my first name is KE, and my last name is WANG. But still upwork is saying, "The beneficiary name is mismatched." Can anyone help please with this ?
Feb 4, 2024 07:43:48 PM by Pradeep H
Hi KE W,
Thank you for your message. I checked your account and can confirm that your payment method is already accepted. Please complete the Tax Information page to activate your payment method.
- Pradeep
Mar 20, 2024 09:27:05 PM by RAYA KHALID H
I'm so sorry to bother you, but could you please help me,
I changed my withdrawal bank account information due to some issues with my bank, and I'm sure of my upowrk account name exactly matches my bank account name, can solve it for me
Mar 21, 2024 05:08:27 AM by Joanne P
Hi Raya Khalid,
I'd like to confirm that your account has been reviewed and approved. You may log into your account to check.
Mar 20, 2024 09:12:27 PM by EFFIE SHAHRIZAL BI A
Hi,
I believe I've completed all details required more than 48 hours. Since that, my account still verifying and i can't withdraw my payment. Can someone help and check for me.
Mar 21, 2024 05:09:40 AM by Joanne P
Hi Effie Shahrizal,
I'd like to confirm that your account has been reviewed and approved. You may log into your account to check.
Mar 23, 2024 02:18:30 PM by William M
LuiggiR - I have been waiting more than 2 weeks desperately trying to reach anyone or process at Upwork to resolve this.
Mar 23, 2024 04:15:19 PM by Andrea G
Hi William,
I checked with the team and your payment method should be active now.
Jun 6, 2023 01:29:12 PM by Soner S
Hi,
Wise changed my account information. and I added my new account to upwork. i am having the same problem again. can you please support
Jun 6, 2023 03:31:15 PM by Arjay M
Hi Soner,
I reached out directly to the team handling your case and they confirmed that the name mismatch on your account has been cleared. The new payment method will be active in three days.
Jun 21, 2023 03:29:36 AM by Soner S
Hi Arjay,
My account was activated, but even though I tried to withdraw money 2 times, the money was returned to me. I added my account information again. can you please confirm?(I wanted to ask for support from the first day because I usually do not get automatic returns). thank you 🙂
Jun 21, 2023 07:49:12 AM by Annie Jane B
Hi Soner,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.