The beneficiary name is mismatched

[#1]

My name on Upwork and Paypal account are same as "Hamza Jamshed" but still upwork is saying, "The beneficiary name is mismatched." Can anyone help please with this ?

[#2]

Hi Michael,

I'm sorry you're having difficulties activating your payment method. I can confirm that the review team has sent an email with more information and instructions for resolving the issue. Don't hesitate to coordinate with the team by responding to that email if you have questions or need further assistance; they'll gladly help. Thank you for reaching out!

[#3]

Thanks I received verify message

[#4]

Hi, I opened agency account. I added name of company to credentials for withdrawal with my bank account. but there is error about name mismatched.
I read here: https://support.upwork.com/hc/en-us/articles/360038162013-Verified-name
I connected with support 14 days ago about this problem. They requested documents about company and stand name on manual checking. I've pinged by first five days without answer. But for now 9 days passed without activity.
How i can verify my company's name for withdrawal?
Ticket number: #46098116

Thanks
Kind Regards, Viacheslav

[#5]

Hi Viacheslav,

I've shared your report with the appropriate team for further review. They'll look into the documents you submitted and assist you accordingly in resolving the name mismatch issue. Kindly expect an update from one of the team members on the same support ticket momentarily. Thank you for your continued patience and understanding.

[#6]

I'm trying to change my Profile display name but I can't see an option to do so without the account name changing. I'm only seeing "Settings > User Settings > Contact Info > Account > Name". Changing this wrecks the rest of my account, all of my payment methods then fall into the "unverified" state.

Does anybody know how I can keep my legal billing name and set a specific profile name that clients can see?

[#7]

Hi Siwei,

I see you've been coordinating with our support team via a support ticket about your concerns about your payment method. They recently provided an update with instructions for resolving the issue and are now awaiting your response. You may visit your ticket and continue communicating with the team on this page.

[#8]

No this doesn't solve the problem at all. They want ID to match the account name, which apparently is different from the Profile Name. I want to retain my legal name for the purposes of billing and all that but show my commonly referred to name on my profile. Asking me to send in verification documents for my profile display name doesn't solve anything!

[#9]

Additioally, the support ticket was for another issue entirely, not for this naming issue.

[#10]

I have a problem in payment method for PayPal account or bank account

 trying to link it to my payment method on Upwork but they refused because they say that there is a mismatched name.

I am sure that names are the same in both accounts.

and I waited for 2 days an no one take any action to solve the problem.

please take me in consideration.

thanks

[#11]

Hi Michelle, 

Thank you for reaching out to us. I reached out to the team handling your case and your name mismatch is now approved. Let us know if you need further assistance. 

[#12]

Hi UpWork,

The name on my payment method is exactly the same as on your Upwork account.

Could you please solve this problem "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account",  please ? 

Thanks

[#13]

I need somebody to verify my bank account. There's no support, there's no way to open tickets. It's shameful that the only way is to publicly post your issues. A lot of money is spent here to do anything at all and they can't have a decent support system, all you have is a chatbot that keeps playing games with you and takes you nowhere. I need somebody to reach out to me and help me verify my bank account with the mismatching name because it's a company.

Don't you dare send me any articles, I've read them all and they're no help. SEND SOMEBODY.

[#14]

Hi Brian,

I am sorry to hear about the trouble while adding a payment method and reaching our support for assistance. I understand the frustration especially when it is related to your payment method or receiving your earnings.

I would like to clarify that your payment method must match the registered name on your Upwork account. If you are trying to add a payment method under your company name, we would need additional information from you before we approve your payment method. One of our team members will reach out to you via email as soon as possible to request additional information and clear your payment method. Please check your junk/spam mailbox on the registered email address if you do not receive the email from our team members in your inbox. 

- Pradeep

[#15]

Hi Everyone Community ,

Section Billing and Payment  with option Paypal reject  and notification report invoice delay partial services distruption. i could use some guide and pathway assistance resolve this ?

AL-Masih Regard on behalf ,

**Edited for Community Guidelines**

[#16]

Hi Ardha,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#17]

Success now , thank you ✍️ Luiggi moderator.

[#18]

I'm unable to get paid as my account name has a suffix fathers name - imtiyaz dar at the end of the account . Rest of my account name is the same as upwork profile name . Can you please look into it?

[#19]

Hi Muhammad,

I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#20]

while am trying to fix my ID verification i got an offer but i can't accept it is there anyway i can accept the offer till i iget my verification accepted?

[#21]

Hi Mohamed,

Yes, you will be unable to apply for a new job or accept an offer before you complete the verification. I do apologize for the inconvenience this may cause you.

- Pradeep

[#22]

The name on my profile, paypal account and bank account is the same. Anything I need to do to fix this?

[#23]

Hi Rofel,

I have followed up with the team handling your request and I am pleased to inform you that your payment method is accepted now. It will become active starting April 1st.

- Pradeep

[#24]

Hi team,

This is now getting too much of my time and energy.

Attaching a few screenshots where you guys can see the bugs and issues Upwork is creating.

I changed my name from Deepika Karnik to Deepika Jain a few months ago, and I am still receiving the mails with my name Deepika Karnik (it was approved too) and showing updated on the profile then why the mails are still saying Deepika Karnik.

Also, when I raise this issue I have been asked to submit Marriage certificate, but then there's no option, where I can choose to submit my marriage certificate, kindly refer to the screenshots.

Let me know If it can be sorted or not, so that I can close my account and move on to some reliable freelancing paying sites.

Looking for a proper and final solution, please!

Thanks and Regards

[#25]

Hi Deepika,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via your registered email address. 

- Pradeep

[#26]

"Payment method verification in progress

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

Please visit our FAQ page for additional information."

I edited my name on upwork to match paypal name and it still doesnt confirm my payment method. fix this please. thanks