Apr 1, 2024 12:15:54 AM Edited Apr 11, 2024 01:55:50 PM by Andrea G
Hello, today, I am trying to add paypal as an additional payment method.
My full name on paypal account is Cong Dinh, which is the same on upwork account.
But upwork says:
Payment method verification in progress
But I noticed that the verified name on contracts and invoices is Ding Cong. Is this the reason?
If so, this should not be a big deal!
Can you help me add paypal quickly?
Best regards.
Solved! Go to Solution.
Apr 11, 2024 01:57:26 PM by Andrea G
Hi all,
Our account support team actively reviews verified name mismatches. Please allow up to 4 business days for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it.
In case you're adding a company account, the team will reach out to complete verification. You'll be asked to provide personal identification as well as one of the following:
You can learn more about this in this help article.
If it’s been more than 4 business days and you still see the name mismatch notification on your account, you can contact support by:
May 5, 2024 10:41:14 PM by Pradeep H
Hi Han and Samuel.
I am sorry to hear about the issue while adding your payment method. I checked both accounts and I have mentioned the next steps below to resolve this issue:
Han, I am pleased to inform you that your payment method is already accepted. You will need to complete the all the sections on the Tax Information page to activate your payment method.
Samuel, I have followed up with the team handling your request and one of our team members has reached out to you on the registered email address to request additional information. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
May 6, 2024 07:12:43 AM by Candela R
May 6, 2024 01:12:53 AM by Uniz Joshua S
Hello Upwork Team, I have already changed my Upwork account name. But it says it doesn't match with my payment method's name, and before I fix my identity verification, I already sent to Upwork Team my driver's license, which has my full name on it. It will match with my payment method. I hope you can help me, Upwork Team. Thanks Alot!
May 6, 2024 10:12:26 PM by Pradeep H
Hi Uniz,
Thank you for your message. I have followed up with the team handling your account and I am pleased to inform you that your payment method has been accepted. Please allow 3 days for the payment method to activate.
- Pradeep
May 7, 2024 04:52:24 AM by Mohammed S
Hello
My Upwork account name is Mohammed Saidu and my earnings certificate name is Mohammed Saidu Abubakar and my dollar account it carries Mohammed Saidu .... I added my payment method yesterday and they said is mismatched with My earnings certificate name.
Pls I need help..
Please I want you to resolve it for me.
May 7, 2024 05:50:38 AM by Luiggi R
Hi Mohammed,
Thanks for reaching out. We've escalated this to the relevant team and can confirm that your beneficiary name has been successfully verified. You should be able to start using your payment method.
Also, note that your payment method won't become active until you complete your Tax Information. I see that you are missing your Tax Identification Number; this is the number your country uses for collecting your tax information and may have a different name, such as PAN, in India. Some countries may use a National ID number. You may find information about your country's TIN here. If you have questions about your number, you will need to consult a tax advisor in your country or contact your local tax authority.
May 8, 2024 03:12:22 PM Edited May 8, 2024 03:14:32 PM by Mohammed S
Thank you
My payment verification is inactive because I am yet to link my tax number....
But can my profile shows to clients that my payment method is verified?? Pending on when I will link my tax number.
Thank you
May 7, 2024 07:08:18 AM by Baris Ceyhun C
My name normally has a Turkish character.
My name is Barış Ceyhun Coşkun
But since Upwork does not accept it, I wrote my name without using Turkish characters and it says it does not match. Can you help me?
May 7, 2024 10:22:38 AM by Iasmin R
Hi!
I tried to add a payment method, but it was deactivated because it says that the beneficiary name on my payment method does not match the name on my Upwork account. However, it has been more than 24 hours since I changed the name in my account to the same name I use in my bank and it is still disabled.
How can I fix this?
May 7, 2024 03:52:34 PM by Arjay M
Hi Iasmin,
I contacted the team handling the review on your payment method, and they confirmed that the name mismatch has been cleared. Your payment method is now active and ready for use. Thank you for reaching out!
May 8, 2024 03:42:32 AM by April Norren B
Hi upwork, I just added a bank account on my payment method however I'm getting a message saying that the beneficiary name on my payment method does not match the name on my Upwork account. I don't understand it's under my name :((( Please how can I fix this?
May 4, 2024 02:10:01 PM by Ons B
After adding swift code (in withdrawal method), the bank name it automatically filled, but it's not complete since it's more than 35 characters (max length), and I've been getting name mismatch and emails saying that they can't find the bank,
I tried to use the abriviation and I got an email saying they didn't find it too
what to do ?
(the bank is 100% there and elegibal for all legal activities)
May 5, 2024 12:41:56 PM by Muhammad J
You write the full name of the bank in it and then enter the instructions in it
May 7, 2024 02:06:59 PM by Ons B
when you enter the swift code of the bank the bank information gets automaticlly filled, when you want to edit it you can't enter more than 35 characters
May 8, 2024 12:17:47 PM by Arjay M
Hi Ons,
I've shared your financial account concerns with the appropriate team. One team member will email you more information about the status and instructions for resolving the issue. Don't hesitate to coordinate with the team if you need further assistance; they'll gladly help.
May 8, 2024 08:48:38 PM by Alex T
Hello, im struggling to figure out whats taking so long with my payment verification. From what i understand it takes up to 3 days to completely verify after receiving an email but i never got one. The name on my upwork account its just Alex Tirado but the name on my bank out is my full name "Alexander Jeremias Tirado". i just feel it should have been resolved by now but im not sire what to do to move forward.
May 8, 2024 11:02:04 PM by Pradeep H
Hi Alex,
Thank you for your message. I have followed up with the team handling your request and I am pleased to inform you that your payment method has been accepted now.
- Pradeep
May 8, 2024 09:19:42 PM Edited May 9, 2024 01:22:12 AM by Pradeep H
Hello Good morning
May 9, 2024 01:42:52 AM by Pradeep H
Hi Kinjal,
Thank you for your message. I have followed up with the team handling your account and I am pleased to inform you that your payment method is accepted now. Please update your the Tax Information page to activate your withdrawal.
- Pradeep
May 8, 2024 10:52:45 AM by Jesse C
It still claims that there is a discrepancy. There isn't. My verified name on my government ID is the same as my profile name. I originally gave my PayPal account, which also had my legal name on it, and it says there was a discrepancy. I went to a brick-and-mortar bank thinking the extra security of a physical bank would fix it. Registered also using my legal name. I even gave them the same ID Upwork has on file. The literal only thing that says anything different is my user ID. Contact Us AI made it clear there was a difference between user ID and profile name, presumably the name on your contact information under the word "name". So again, there is no discrepancy. Any help that I can get that doesn't neglect the fact that I am a verified account and doesn't repeat the same thing on the help page ver-batem would be much appreciated.
May 8, 2024 11:01:03 AM by Mykola A
Some moderator will create ticket for you. Support assist required if automatic procedure failed.
May 9, 2024 09:02:41 AM by Arjay M
I'm sorry for the inconvenience, Jesse,
I reached out directly to the review team, who confirmed that the name mismatch has been cleared. You can expect your new payment method to be active in three days. Thank you for your patience and understanding.
May 9, 2024 09:36:52 AM by Farzana A
Dear Upwork Support,
I am writing to request assistance with verifying my ID on Upwork. I am encountering an issue where the platform seems to be referencing a different name than the one on my profile.
My Upwork profile name is [Farzana], but during ID verification, Upwork displays a name that appears to be my husband's. I understand that verification requires an ID matching the profile name.
Here's what I believe might be causing the issue:
To resolve this issue, I would like to:
I am available to provide a copy of my ID for verification.
Please let me know what steps I need to take to ensure my ID verification process reflects my correct name. I appreciate your understanding and assistance in resolving this matter.
Thank you for your time and support.
Sincerely,
Farzana
May 9, 2024 03:19:14 PM by Arjay M
Hi Farzana,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon with more information and to assist you further with the ID verification process.
May 11, 2024 05:46:52 AM by Alix W
Dear Upwork Support,
I'm writing to request assistance with a beneficiary name mismatch preventing my recent withdrawal.
My full legal name, as reflected on my bank card, is Alix Gaia Wiesser. However, my Upwork profile name is simply Alix Wiesser. I believe this slight difference might be causing the withdrawal rejection.
I kindly request your urgent attention to this matter. Could you please help me update my beneficiary name on Upwork to match my full legal name, Alix Gaia Wiesser? This would allow me to successfully withdraw my earnings.
Thank you for your prompt assistance in resolving this issue.
Sincerely,
Alix Wiesser
May 11, 2024 08:06:11 AM by Luiggi R
Hi Alix,
Thanks for reaching out. We've escalated this to the relevant team and can confirm that your beneficiary name has been successfully verified. Your payment method will now undergo security verification and become active within three days.
May 1, 2024 03:34:43 PM by Shad B
Hi,
I have added multiple payment methods that all match my name but I am still getting this message on all of them "The beneficiary name is mismatched". Please do a manual review so I can start receiving payments. Thanks!
May 12, 2024 07:58:47 AM by Pradeep H
Hi Shad,
Thank you for your message. I checked your account and can confirm that your payment method is already accepted. You need to complete a 3 day security period before you use the payment method for fund withdrawal.
- Pradeep
May 1, 2024 03:20:22 PM by Ricardo C
Hello, I added a new bank account for me to receive my money from upwork. The account is my company's bank account, so the name is not the same as my name of freelancer on upwork. I got the email to send a document that proved that I was one of the owners of the company, I replied the email with said document, and it's been more than 4 business days (I've sent the email last wednesday evening), and still the bank account wasn't approved. Can someone help?
May 12, 2024 08:15:32 AM by Pradeep H
Hi Ricardo,
Apologies for the delay in responding to your post. I checked the payment method you are referring to and it appears that the team has already accepted it. If you have any other questions or concerns, please don't hesitate to reach out. We're here to help!
- Pradeep
May 14, 2024 10:06:24 AM by Valerie Anne C
Hi,
I have added a bank and it match my name but I am still getting this message on all of them "The beneficiary name is mismatched". Please do a manual review so I can start receiving payments. Thanks! I can provide a bank statement to prove that it is mine.
May 14, 2024 03:23:21 PM by Arjay M
Hi Valerie Anne,
I've contacted the team handling the review, and they confirmed that the name mismatch has been cleared. Your new payment method is now active and ready for use. Thank you for reaching out!
May 1, 2024 11:34:28 AM by Muhammad Salman A
Greetings everyone
I have been on this platform and have completed one job successfully. But I cannot get paid as the my withdrawal method says it is inactive. I have no mismatch of name and the credentials put by me are correct. I have also tried removing and re-adding the details but this issue persists. It has been more than a month. the payment method is to a local bank. I would appreciate if someone helps.
May 12, 2024 11:04:10 AM by Pradeep H
Hi Muhammad,
Apologies for the delay in responding to your post. I checked your account and it appears that your payment method is already active now. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to support you every step of the way.
- Pradeep
May 12, 2024 11:59:25 AM by Mansura A
Today I tried to buy some connects using my brother's card who lives in Canada and I live in Bangladesh. His card was not approved and my account is on hold as well.
What just happened? Should I be worried? And I need to buy connects as well. Please let me know how it can be fixed.
note: 1. I accidentally clicked on save the card details. (was it the mistake)
2. my name and my brother's name are different, is this the problem?
Another problem, at first my name was Studio Catfish, as it was my dummy ID I had experimentally opened and also got a job. Then I changed my name and verified every data. But still, I am addressed "studio" in the emails from Upwork and my payment method is not verified because my ID name is still considered as "studio catfish" which doesn't match with my real name.
please solve these problems..
May 13, 2024 03:02:52 AM by Temitope A
Dear Upwork Team,
I trust this message finds you well?
I tried to add a payment method to my upwork and it's saying the name on my profile and the bank name mismatched, which have checked but couldn't find any difference.
Pls help me fix this issue as soon as possible.
Best regards,
Temitope.
@upwork
May 13, 2024 03:13:26 AM by Nikola S
Hi Temitope,
checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
May 13, 2024 04:26:06 AM by Temitope A
Thanks moderator Nikolas..
I will appreciate a prompt response.
May 13, 2024 12:29:31 PM by Derek S
Hey Nikola,
Not to jump in here but I'm having a similar issue with my names being mismatched. When I originally came to your site I logged in with my g-mail and now my account name doesn't match my actual name. I've since changed my contact info and profile to my legal name. If you're able to do this on your end that would be great. If there's something I need to do please let me know. Govt ID is already uploaded.
Thank you,
-Derek S.
May 13, 2024 04:07:05 PM by Simile Loyce K
Hello, Upwork says:
Payment method verification in progress