Apr 1, 2024 12:15:54 AM Edited Apr 11, 2024 01:55:50 PM by Andrea G
Hello, today, I am trying to add paypal as an additional payment method.
My full name on paypal account is Cong Dinh, which is the same on upwork account.
But upwork says:
Payment method verification in progress
But I noticed that the verified name on contracts and invoices is Ding Cong. Is this the reason?
If so, this should not be a big deal!
Can you help me add paypal quickly?
Best regards.
Solved! Go to Solution.
Apr 11, 2024 01:57:26 PM by Andrea G
Hi all,
Our account support team actively reviews verified name mismatches. Please allow up to 4 business days for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it.
In case you're adding a company account, the team will reach out to complete verification. You'll be asked to provide personal identification as well as one of the following:
You can learn more about this in this help article.
If it’s been more than 4 business days and you still see the name mismatch notification on your account, you can contact support by:
May 31, 2024 11:00:49 PM by Christopher M
I've only been able to address this issue through live chat (AI moderated I assume) and so far to no avail. I can't withdraw earnings due to an error (typo style) in my name as it appears on my Certificate of Earnings. I've been through the ID verification process. I've also confirmed that my profile name matches my name on my bank account. The problem is that my certificate of earnings shows my name with the "First" and "Middle" name combined as if it's one name. My state issued ID (driver's license) includes both my first and middle names. I suspect that it was inputted into the system as one connected name by mistake. The way it appears on my driver's license could confuse AI or a human if not paying close attention to the gap between the first and middle name.
I can't troubleshoot this myself since every other occurrence of my account name appears correctly and would match my beneficiary / bank name except for how it appears on the Certificate of Earnings. Who would I speak to in order for it to be reviewed? Thanks!
Jun 1, 2024 03:26:34 AM by Arjay M
Hi Christopher,
I'm sorry you're having trouble withdrawing funds due to the name mismatch on your accounts. I reached out to the team handling the review and shared your post. One of the support team members confirmed that the name mismatch issue has been cleared. Your new payment method is now active and ready for use. Let us know if you need further assistance; we'll gladly look into that for you.
Jun 1, 2024 05:18:14 PM by Christopher M
Hey Arjay. It appears to have been resolved. Thanks a ton for your assistance and confirmation!
Regards, Chris
Jun 2, 2024 12:48:16 AM by Rayalain B
Hello,
My name is Rayalain bhatti. I created my account name with this name im verfied user of upwork. Recently I added my bank account to upwork account but im facing issues. As my national Id card and my bank account has name Rayalain on it. No bhatti added. Bhatti is my sur name my cast actually. Now please let me know How I solve this issue. My payment is pending.
Jun 2, 2024 03:52:48 AM by Pradeep H
Hi Rayalain,
I am sorry to hear that your payment method was not accepted. Please know that your payment method must match the name of the ID documents submitted during account verification.
I have followed up with the team handling your request and they confirmed that there is a mismatch since the name on your payment method does not match the submitted documents. Please add the payment method that matches your identity document.
- Pradeep
Jun 2, 2024 10:16:21 AM by Joanne P
Hi Wesam,
I checked, and I do not see this error in your account; however, it looks like you've not filled in the W-8BEN information. The W-8BEN and W-8BEN-E are U.S. tax forms for non-U.S. Persons. We and the IRS use them to determine whether you live in the U.S. and what taxes, if any, we need to collect from your earnings on Upwork. You must have this form on file before you can withdraw earnings from Upwork.
Without these forms as proof that you are a non-U.S. Person, Upwork will be required to withhold up to 30% of your future earnings on Upwork and send that withholding tax to the IRS. As long as a valid W-8BEN/W-8BEN-E form is filled out completely, we are not required to withhold U.S. income tax.
To complete the W-8BEN or W-8BEN-E, you’ll need to complete three cards in the Tax Information section of your settings.
Jun 2, 2024 07:19:21 PM by Keith P
I I finished my first freelance gig through the site, it went smoothly and I was happy with the service. I went to add a bank account to get my payment and it was saying there was a name mismatch. I added a debit card for quick pay, it said a name mismatch. I looked at the certificate of earnings PDF and upwork has my last name entirely wrong. My Profile name is correct and it was never changed. I have the verified identity badge from scanning my Driver's License and taking a selfie. The name on my Driver's license is correct and is the same as my profile name and bank and card info.
I asked customer support and the chatbot told me my account is suspended. It gave a link to file an appeal. I filled out the form. The next page my appeal was instantly marked SOLVED, an email arrived and told me my account was not suspended and I must have been confused.
So I have three issues here.
1) The system helpdesk chatbot lies about customer suspensions
2) My last name on the Certificate of Earnings is wrong and different than any name that shows under any of my account settings.
3) The name being incorrect is delaying payments. This is not from user error.
How do I flag this so a human can fix the problem?
PS. I am open to freelance work if Upwork needs help figuring out the bugs in their system
Jun 2, 2024 10:46:56 PM by Pradeep H
Hi Keith,
Thank you for your message. I have followed up with the team handling your account and I am pleased to inform you that the team has updated the correct name on the Certificate of Earnings. Also, they have approved the payment method on your account. Your payment methods will be active after 3 security days from today. Feel free to message us if you have any questions or need further assistance.
- Pradeep
Jun 3, 2024 04:47:19 AM by Wahid Dilawar A
I have added an AHC bank account, of which Beneficiery name perfectly matches my registered name in Upwork. 4 business day is already passed but it still shows beneficiery name mismatch. How can I solve this?
Jun 3, 2024 09:10:57 AM by Arjay M
Hi Walid Dilawar,
I contacted the team handling the review directly, and they confirmed that the name mismatch has been cleared. Your new payment method is now active and ready for use. Thank you for reaching out!
Jun 3, 2024 05:13:15 AM by Blaz Z
Need to sort my withdraw payment method via Paypal. Currently showing this message and don't know why since I have the same name registered on both platforms: The beneficiary name is mismatched.
Please help
Jun 3, 2024 10:12:55 AM by Arjay M
Hi Blaz,
The appropriate team has reviewed your case and confirmed that the name mismatch has been cleared. Your new payment method is now active and ready for use. Thank you for reaching out!
Jun 4, 2024 01:30:00 AM by Carl Ö
I applied for a new payment method a week ago and seemingly no progress has been made. There is a mismatch between the beneficiary name on my bank account and my Upwork account (the letter "Ö" has been changed to an O), but I have been told that this will be properly reviewed. But, again, no progress has been made.
Can someone please let me know how the verification process is going because so far I haven't been told anything.
P.S: Only human answers. Your Chatbot is driving me insane.
Jun 4, 2024 02:52:26 AM by Ivygail J
Hello Carl,
Thanks for reaching out. I would like to inform you that I have forwarded your report to the appropriate team, and your beneficiary name should now be verified. Your newly added payment method should become active.
I am sorry for the inconvenience you experienced with chatbot. We are continuously striving to enhance our services, and we truly value your feedback. I will share your report with our team for further review.
Jun 4, 2024 03:31:47 AM by Ivygail J
You are most welcome, Carl.
Please do not hesitate to reach out to us again should you have other questions or concerns that we can help you with. Take care!
Jun 4, 2024 04:35:22 AM by Anietie U
My name is Anietie Umoren, a freelancer on the platform. I recently got a notification that my payment method has been deactivated due to mismatch on the name on the payment and the name on my upwork account.
I've gone through my details on my payment method and my upwork account and the names are the same. The two carry my name as Anietie Umoren.
Kindly look into this issue in order to resolving it. Thank you.
Jun 4, 2024 05:27:37 AM by Luiggi R
Hi Anietie,
Thanks for reaching out. We've escalated this to the relevant team and can confirm that your beneficiary name has been successfully verified. You should be able to start using your payment method.
Jun 5, 2024 02:22:42 AM by Roula M
Hello,
I added my bank account as a way to get paid. First, my account on Upwork was Rou Moussa (while my name on my bank account is Roula Moussa), so, I updated my name on Upwork to Roula Moussa (to match my name on my bank account), yet, I am still getting this issue "The beneficiary name is mismatched".
Please check attached screenshot to better understand the issue and help me resolve it as I am very confused.
Thank you,
Jun 5, 2024 03:51:57 AM by Ivygail J
Hello Roula,
Thanks for reaching out. We've escalated this to the relevant team and can confirm that your beneficiary name has been successfully verified. Your newly added payment method will be activated after the 3-day security period. You can learn more about withdrawal fees and timing for the Wire Transfer payment method here.
Additionally, I noticed that you're new to Upwork. To help you kickstart your journey, I recommend exploring the available learning paths in the Academy section.
Jun 6, 2024 03:50:57 AM by Marosel N
Payment method verification in progress
Jun 6, 2024 05:47:59 AM by Ivygail J
Hello Marosel,
I am sorry to learn about the name mismatched error you encountered when adding your payment method. Please know that the team has contacted you directly via a support ticket to further assist you. Please refer to your ticket and don't hesitate to follow up with the team if you have questions.
Jun 11, 2024 11:53:12 PM by Marosel N
Jun 7, 2024 07:38:31 PM by Agwuncha F
Dear support team, it's been 48hrs and my name is still mismatched after adding geegpay as withdrawal method. I have checked the two name and I don't know how they are mismatched but my geegpay account bears Agwuncha Favour like wise the name that appear on my profile.
So, I don't know where the mismatch is coming from. Please I need urgent help in approval as fast as possible.
Jun 8, 2024 12:22:55 AM by Joanne P
Hi Agwuncha,
We can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Jun 9, 2024 03:15:29 PM by Moh A
Hi, I'm having problems when I want to make a withdrawal using the get paid feature.
The notification says something like this.
"Payment method verification in progress
Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.
Please visit our FAQ page for additional information."
After I checked, it turned out that the ID card I uploaded to verify my account had different letters in the name than the one I used on my Upwork account.
The letter should be "O", but on the driving license card I used for verification it says "U".
I want to update my driving license card to a new one, which uses the correct letters. How can I do it?
Jun 9, 2024 10:18:22 PM by Pradeep H
Hi Moh,
I have reviewed your account and I am pleased to inform you that your payment methods have been successfully accepted. They will be active and available for initiating fund withdrawals after 3 days.
- Pradeep
Jun 9, 2024 03:41:27 PM by Omar Ramadan Abdel M
Beneficiary name is mismatched
My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.
But I have already edited my details to replace my nickname with my full name here in upwork.
Any chance you could have my payment method activated already?
Thank you!
Jun 9, 2024 10:45:53 PM by Pradeep H
Hi Omar,
Thank you for your message. I checked your account and it appears that your payment method is already accepted. It will be active and available to initiate a fund withdrawal after 3 days. Please update your tax identification number on the Tax Information page to activate your withdrawal.
- Pradeep
Jun 10, 2024 12:27:44 AM by Kyeol P
Hello Upwork Support,
I am experiencing an issue with registering my bank account for payments. My Upwork account is under my name, K. Park, but the bank account I wish to use is a company account. The company is 100% owned by me, and my name is listed on the English version of the Certificate of Business Registration.
I believe that providing the Certificate of Business Registration to Upwork might help resolve this situation. Could you please guide me on the steps I need to take or any documents I need to submit to resolve this issue?
Thank you for your assistance.
Jun 9, 2024 10:24:11 PM by Denise Leigh P
Hi, My last name in my. profile name here on upwork has "ñ", same goes with my Goverment ID's. And I was trying to add a withdrawal method for local bank and by adding it, My account name should match my profile name and goverment ID's. However, upwork wouldn't allow me or it's not allowed to put letter "ñ" so i tried "n" and it's mismatched simple because it's not "ñ". but how can I be able to match my name if "ñ" is not allowed? please advice and help me.
Jun 10, 2024 04:28:56 AM by Pradeep H
Hi Denise,
Thank you for your message. I have followed up with the team handling your request and I am pleased to inform you that your payment method has been accepted now. Feel free to message us if you need further assistance.
- Pradeep
Jun 10, 2024 11:05:21 AM by Kelvin A A
I tried to add my United State account a long time ago (more than 1 year) to get Paid directly to this account. However in the moment of the creation of this account in the upwork Withdrawal methods, this was not accepted because has a character different in my name (becuase of my middle name initial), The status is now "Payment method verification in progress" but it has a lot of time in this status and I still am not able to get paid with this account. I want to activate this Withdrawal method. Please I would love any help in this regard. Thanks in advance.
Jun 10, 2024 02:31:26 PM by Luiggi R
Hi Kelvin,
Thanks for reaching out. We've escalated this to the relevant team and can confirm that your beneficiary name has been successfully verified. You should be able to start using your payment method.
Jun 11, 2024 01:05:12 AM by Jawand S
I have my corporation and it has a bank account, but since its in my corporation name. I see error on upwork that the name does not match. I need help adding my business bank account with upwork.
Thanks!!
Jun 11, 2024 05:58:28 AM by Nikita K
Hello!
I'm trying to add a new payment method but the site tells me that the name of the Account Holder I entered does not match the name in my Upwork account.
I found out that the mistake was in my account and corrected the name, but I still can't add a payment method. How do I fix this?
Jun 11, 2024 07:10:10 AM by Luiggi R
Hi Nikita,
Thanks for reaching out. We've escalated this to the relevant team and can confirm that your beneficiary name has been successfully verified. You should be able to start using your payment method.
Jun 11, 2024 08:24:54 AM by Montie B
I checked my Certificate of Earnings. There is a comma between my first and middle names and this may be causing the issue with not being able to add any payment methods to my account. Please assist.