The beneficiary name is mismatched

[#1]

Hello, today, I am trying to add paypal as an additional payment method.

My full name on paypal account is Cong Dinh, which is the same on upwork account.

But upwork says:

Payment method verification in progress

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

But I noticed that the verified name on contracts and invoices is Ding Cong. Is this the reason?

If so, this should not be a big deal!

Can you help me add paypal quickly?

Best regards.

[#2]

I have been trying it from the past week, and still waiting for a response. Is there a way to contact live support?

[#3]

Hello Muhammad

I am sorry to hear about the issue with your account and that you are unable to raise a ticket. We appreciate you bringing this to our attention and will forward this to our team for further review.

I have notified the team handling your concern and they advised that they have raised a ticket to provide you with further information and instructions on how you can resolve this matter. I’d encourage you to follow up with our team directly on your ticket and feel free to reach out to them through the same support ticket if you have any more questions. You can access your ticket on this page. 

[#4]

Hello Ivy,

Thank you for your message and for promptly addressing the issue with my account. I appreciate your assistance in forwarding this matter to the relevant team.

I will follow up on the ticket raised by your team for further information and instructions on resolving the issue. If I have any additional questions, I will reach out through the same support ticket. 

Thank you for your help and understanding.

Best regards,
Muhammad

[#5]

My name on Upwork and my bank are the same but Upwork is showing Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account. I have verified both names are the same but Upwork is showing unmatched.  Has anyone experienced this? What should I do?

[#6]

Hello Kemisola,

I would like to let you know that I followed up with the team handling your case and your name mismatch is now approved. Let us know if you need further assistance.

[#7]

Hello, I have a problem concerning the connection of my Upwork Account and my Local bank. 

I've tried to add it severals times to be sure if that wasn't my mistake, but it keep saying that the beneficiary name is Mismatched whereas that's literally the same name on Upwork and my local Bank.

I also tried to do it with my PayPal account same problem... 

(Btw : I'm verified, and I've read all the articles about it, so I really don't know) 

And I've waiting severals weeks to get this money, 

I need help and an explanation of why it's not working to make easier for the next times, thank you 

[#8]

I'm also facing the same problem. My name is Joyce Soko Juma and I have a Mpesa account registered under my real name. Yet when I try to add the Mpesa payment method to my Upwork account, it says name mismatch.

Mpesa's message only shows Joyce Juma and not the three names at once. Could that be the problem? 

[#9]

Hi Nicolas,

I checked with our verification team and I'd like to confirm that your name mismatch has been approved. You may log into your account to check. 

[#10]

Hi, I've recently created a profile on Upwork but I also want to add my company details (since any earnings I make need to be withdrawn to my company account). The company bank account is under the company's name, not my personal name. I understand that I need to submit documentation to prove that I own the company but I have no option to upload it anywhere. The chatbot is useless because it keeps sending me around in circles. Is there any way to reach out to a real person?

[#11]

Hi Clive,

You need to raise the ticket with support. Once you are talking with the bot, decline all the options it proposes until it asks you either to raise a ticket or to contact you with the person, eventually, it will get you there. 

[#12]

Hi Clive,

I am sorry to hear about the trouble reaching our support team via the chatbot. I have shared your concern with the relevant team and one of our team members will reach out to you as soon as possible. 

- Pradeep