Apr 1, 2024 12:15:54 AM Edited Apr 11, 2024 01:55:50 PM by Andrea G
Hello, today, I am trying to add paypal as an additional payment method.
My full name on paypal account is Cong Dinh, which is the same on upwork account.
But upwork says:
Payment method verification in progress
But I noticed that the verified name on contracts and invoices is Ding Cong. Is this the reason?
If so, this should not be a big deal!
Can you help me add paypal quickly?
Best regards.
Solved! Go to Solution.
Apr 11, 2024 01:57:26 PM by Andrea G
Hi all,
Our account support team actively reviews verified name mismatches. Please allow up to 4 business days for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it.
In case you're adding a company account, the team will reach out to complete verification. You'll be asked to provide personal identification as well as one of the following:
You can learn more about this in this help article.
If it’s been more than 4 business days and you still see the name mismatch notification on your account, you can contact support by:
May 8, 2024 10:52:45 AM by Jesse C
It still claims that there is a discrepancy. There isn't. My verified name on my government ID is the same as my profile name. I originally gave my PayPal account, which also had my legal name on it, and it says there was a discrepancy. I went to a brick-and-mortar bank thinking the extra security of a physical bank would fix it. Registered also using my legal name. I even gave them the same ID Upwork has on file. The literal only thing that says anything different is my user ID. Contact Us AI made it clear there was a difference between user ID and profile name, presumably the name on your contact information under the word "name". So again, there is no discrepancy. Any help that I can get that doesn't neglect the fact that I am a verified account and doesn't repeat the same thing on the help page ver-batem would be much appreciated.
May 8, 2024 11:01:03 AM by Mykola A
Some moderator will create ticket for you. Support assist required if automatic procedure failed.
May 9, 2024 09:02:41 AM by Arjay M
I'm sorry for the inconvenience, Jesse,
I reached out directly to the review team, who confirmed that the name mismatch has been cleared. You can expect your new payment method to be active in three days. Thank you for your patience and understanding.
May 9, 2024 09:36:52 AM by Farzana A
Dear Upwork Support,
I am writing to request assistance with verifying my ID on Upwork. I am encountering an issue where the platform seems to be referencing a different name than the one on my profile.
My Upwork profile name is [Farzana], but during ID verification, Upwork displays a name that appears to be my husband's. I understand that verification requires an ID matching the profile name.
Here's what I believe might be causing the issue:
To resolve this issue, I would like to:
I am available to provide a copy of my ID for verification.
Please let me know what steps I need to take to ensure my ID verification process reflects my correct name. I appreciate your understanding and assistance in resolving this matter.
Thank you for your time and support.
Sincerely,
Farzana
May 9, 2024 03:19:14 PM by Arjay M
Hi Farzana,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon with more information and to assist you further with the ID verification process.
May 11, 2024 05:46:52 AM by Alix W
Dear Upwork Support,
I'm writing to request assistance with a beneficiary name mismatch preventing my recent withdrawal.
My full legal name, as reflected on my bank card, is Alix Gaia Wiesser. However, my Upwork profile name is simply Alix Wiesser. I believe this slight difference might be causing the withdrawal rejection.
I kindly request your urgent attention to this matter. Could you please help me update my beneficiary name on Upwork to match my full legal name, Alix Gaia Wiesser? This would allow me to successfully withdraw my earnings.
Thank you for your prompt assistance in resolving this issue.
Sincerely,
Alix Wiesser
May 11, 2024 08:06:11 AM by Luiggi R
Hi Alix,
Thanks for reaching out. We've escalated this to the relevant team and can confirm that your beneficiary name has been successfully verified. Your payment method will now undergo security verification and become active within three days.
May 1, 2024 03:34:43 PM by Shad B
Hi,
I have added multiple payment methods that all match my name but I am still getting this message on all of them "The beneficiary name is mismatched". Please do a manual review so I can start receiving payments. Thanks!
May 12, 2024 07:58:47 AM by Pradeep H
Hi Shad,
Thank you for your message. I checked your account and can confirm that your payment method is already accepted. You need to complete a 3 day security period before you use the payment method for fund withdrawal.
- Pradeep
May 1, 2024 03:20:22 PM by Ricardo C
Hello, I added a new bank account for me to receive my money from upwork. The account is my company's bank account, so the name is not the same as my name of freelancer on upwork. I got the email to send a document that proved that I was one of the owners of the company, I replied the email with said document, and it's been more than 4 business days (I've sent the email last wednesday evening), and still the bank account wasn't approved. Can someone help?
May 12, 2024 08:15:32 AM by Pradeep H
Hi Ricardo,
Apologies for the delay in responding to your post. I checked the payment method you are referring to and it appears that the team has already accepted it. If you have any other questions or concerns, please don't hesitate to reach out. We're here to help!
- Pradeep
May 14, 2024 10:06:24 AM by Valerie Anne C
Hi,
I have added a bank and it match my name but I am still getting this message on all of them "The beneficiary name is mismatched". Please do a manual review so I can start receiving payments. Thanks! I can provide a bank statement to prove that it is mine.
May 14, 2024 03:23:21 PM by Arjay M
Hi Valerie Anne,
I've contacted the team handling the review, and they confirmed that the name mismatch has been cleared. Your new payment method is now active and ready for use. Thank you for reaching out!
May 1, 2024 11:34:28 AM by Muhammad Salman A
Greetings everyone
I have been on this platform and have completed one job successfully. But I cannot get paid as the my withdrawal method says it is inactive. I have no mismatch of name and the credentials put by me are correct. I have also tried removing and re-adding the details but this issue persists. It has been more than a month. the payment method is to a local bank. I would appreciate if someone helps.
May 12, 2024 11:04:10 AM by Pradeep H
Hi Muhammad,
Apologies for the delay in responding to your post. I checked your account and it appears that your payment method is already active now. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to support you every step of the way.
- Pradeep
May 12, 2024 11:59:25 AM by Mansura A
Today I tried to buy some connects using my brother's card who lives in Canada and I live in Bangladesh. His card was not approved and my account is on hold as well.
What just happened? Should I be worried? And I need to buy connects as well. Please let me know how it can be fixed.
note: 1. I accidentally clicked on save the card details. (was it the mistake)
2. my name and my brother's name are different, is this the problem?
Another problem, at first my name was Studio Catfish, as it was my dummy ID I had experimentally opened and also got a job. Then I changed my name and verified every data. But still, I am addressed "studio" in the emails from Upwork and my payment method is not verified because my ID name is still considered as "studio catfish" which doesn't match with my real name.
please solve these problems..
May 13, 2024 03:02:52 AM by Temitope A
Dear Upwork Team,
I trust this message finds you well?
I tried to add a payment method to my upwork and it's saying the name on my profile and the bank name mismatched, which have checked but couldn't find any difference.
Pls help me fix this issue as soon as possible.
Best regards,
Temitope.
@upwork
May 13, 2024 03:13:26 AM by Nikola S
Hi Temitope,
checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
May 13, 2024 04:26:06 AM by Temitope A
Thanks moderator Nikolas..
I will appreciate a prompt response.
May 13, 2024 12:29:31 PM by Derek S
Hey Nikola,
Not to jump in here but I'm having a similar issue with my names being mismatched. When I originally came to your site I logged in with my g-mail and now my account name doesn't match my actual name. I've since changed my contact info and profile to my legal name. If you're able to do this on your end that would be great. If there's something I need to do please let me know. Govt ID is already uploaded.
Thank you,
-Derek S.
May 13, 2024 04:07:05 PM by Simile Loyce K
Hello, Upwork says:
Payment method verification in progress
May 13, 2024 06:14:03 PM by Joanne P
Hi Simile Loyce,
We checked with our verification team, who confirmed that the name mismatch was resolved. You may log back into your account and check.
May 13, 2024 01:32:44 AM by Amila T
Hi, my Profile name and beneficiary (bank Account) name are the same. But Upwork notifying me
Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.
How can I solve this issue?
and I trying to contact UpWork support via chat. is it like a bot and not getting a proper answer? how can I open support tickets?
May 13, 2024 10:49:25 PM by Pradeep H
Hi Amila,
I am sorry to hear about your payment method and trouble reaching our support team. I checked your account and I am pleased to inform you that your payment method is accepted now. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you and provide clarification whenever needed.
- Pradeep
May 14, 2024 05:00:22 AM by Hadil J
My name on my Upwork account is different from the name on my PayPal account, and I am unable to change my name on PayPal. Is there any way Upwork will accept my PayPal account without requiring a name change?
May 14, 2024 06:41:14 AM by Luiggi R
Hi Hadil,
I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.
May 14, 2024 08:47:50 PM by Lei S
Hi, I've been struggling with this issues for days. I changed my nick name to real name and already passed identity verification.
But when I was gonna withdraw money. It says "payment method verification in process. Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account".
My name is Shang Lei(尚磊),in other countries we would use Lei Shang(磊尚), is that the reason caused mismatch? What shall I do to solve this?
May 15, 2024 05:49:58 AM by Joanne P
Hi Lei,
We checked with our verification team, and they have confirmed that the mismatch has been resolved. You may log in to your account to check.
May 16, 2024 04:47:52 AM by Samuel Y
Hello JoanneP,
I added a payment method on may 9th and I am still notified that my payment method has been deactivated due name mismatch meanwhile the name on my payment method is same as the name on my verified Upwork name. I need your assistance on this.
May 16, 2024 05:32:50 AM by Luiggi R
Hi Samuel,
It appears that you deleted the payment method from your account. Could you please add it again? Let us know if you get the error after adding it and we'll gladly assist you further.
May 16, 2024 07:51:22 AM by Samuel Y
Hello LuiggR,
No I didn't delete it, it is still there, here is a picture proof
May 16, 2024 09:41:24 AM by Luiggi R
Thanks for clarifying, Samuel. We've escalated this to the relevant team and can confirm that your beneficiary name has been successfully verified. You should be able to start using your payment method.
May 16, 2024 04:40:19 AM by Ashraf I
When i added my payment method a yellow warning saying "payment method failed because beneficiary name and upwork profile don't match" i read thr verification progress takes about 48 hours so i waited then the yellow warning became a red warning saying "failed" I'm sure the beneficiary name and the upwork profile do match
Upwork team please help me fix this issue and if there's anything I'm doing wrong please let me know!
May 16, 2024 05:18:45 AM by Luiggi R
Hi Ashraf,
I'm sorry if that caused any confusion. I see you deleted the payment method in question; would you mind adding it again? Even if you get the error, the relevant team will review its beneficiary name to confirm it matches your verified name on Upwork. You can also contact us again, and we'll gladly escalate that to ensure that your payment method is verified.
May 16, 2024 09:39:18 AM Edited May 16, 2024 12:25:11 PM by Arjay M
Hi Luiggi,
Thanks for your quick support but i haven't deleted the payment method actually. The error is still there and j attached a screenshot just to make things clear
**Edited for Community Guidelines**
May 16, 2024 12:37:49 PM by Arjay M
Hi Ashraf,
Arjay here stepping in for Luiggi. I took a closer look at your account and confirmed that the name mismatch has been cleared. Your new payment method is now active and ready for use.
May 16, 2024 01:06:21 PM by Ashraf I
the issue still persists, i even tried switching up devices to see if one of the devices was glitching but the issue is still there, should i try removing and re-adding the payment method (Note: i tried doing that 2 times before submitting this problem)
May 16, 2024 10:09:57 PM by Md M
But I have already edited my details to replace my nickname with my full name here in Upwork. Before some days ago I requested to update my name and activate the payment method direct to bank account. But still now it shows me mismatched. Please solve this problem as soon as possible.
Best Regards
Md Maniruzzaman.
May 17, 2024 01:50:35 AM by Pradeep H
Hi Md M,
Thank you for your message. I checked your account and it appears that you have already deleted the payment method. Feel free to message us if you need further assistance.
- Pradeep