Don't have access to Verified Phone Number / Not receiving security code on my phone

[dannyrro]

I don't have access to my old verified phone number and need to update it with a new one.

[ArjayM]

Thank you for your response, Amir,

Could you please confirm if you were able to receive the verification code or not? We'll gladly look into your concern and assist you accordingly. Looking forward to your confirmation.

[5f45a84c]

I've enabled two-step verification for my Upwork account with the ID b1bf9df9.

However, upon logging out and attempting to log back in, I'm encountering an issue where I'm not receiving the two-step verification code on my registered phone number.

Despite filling out the two-step verification form, it doesn't seem to be functioning properly.

The chat bot assistance provided is not helpful, as it cannot resolve my account issue.

Do you have any suggestions on how to proceed in resolving this matter?

[ArjayM]

Hi Fayyaz,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance.

[ArjayM]

Hi Khyrul,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance.

[a408d2d3]

My main account (under my business email), which I use regularly, will not let me log in or reset the password. I got an email recently saying I need to update my billing information, so I've been trying to log in to do that, but it won't let me log in. When I try to reset my password, I get the following error: "Password recovery error: Upwork could not locate the information needed to recover your password. Please try again."

The chat bot is not helpful at all. It just keeps redirecting me to the same information with zero answers and zero ways to escalate or speak with someone directly. I had to create this new account with another email address just to try and find more direct support.

[rathore-rishabh]

Hi Lauren,
I am facing the exact same issue.

Please let me know if you find a solution.

Even support email is not provided in contact us, making it difficult to connect with them.

[ArjayM]

Hi Lauren and Rishabh,

We saw your posts in the community and converted them into a support ticket to give them the attention they deserve. Rest assured that one of our agents will be reaching out to you with further assistance with your login concerns.

[876184c1]

I didnt enter the pin that was sent to my phone in time and it said it was no longer valid.  I was busy so I tried again an hour later, and now it wont send me a pin.  It does nothing when I hit the "verify pin" button next to phone number and it wont let me move forward without doing that.  I tried logging out and back in.  I tried using a different browser, but nothing seems to work.  So I cant finish making my profile.  How do I solve this?

[LuiggiR]

Hi Kristen,

Thanks for bringing this to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[1171035f]

I used to get the "Phone number already in use"....so I canceled my old account.

Now the issue is I do not receive any verfication code.  I tried using the chat option to figure this out, but not sure if that is going anywhwere.

Thank you,

Rafael

[JoanneP]

Hi Rafael,

We can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.