Jul 6, 2021 10:22:34 AM Edited Jul 7, 2021 01:41:30 PM by Andrea G
Hello, I have recently moved to the UK. I have a biometric residence permit but I do not have a British passport.
When I tried to upload my BRP, the following text is displayed:
"It looks like you uploaded an unsupported type of ID.Please try again with an image of your state issued U.K. driving licence or British passport."
How could I overcome this and successfully get my ID verified?
Thanks
Solved! Go to Solution.
Sep 20, 2022 09:43:34 AM Edited Jan 13, 2024 06:02:41 AM by Pradeep H
Hi TAI,
It looks like you're trying to apply to UK-only job posts. In order to apply for these, you must verify your location. If you encounter any issues while trying to verify your location, please know that you can reach out to our support team by clicking the 'Chat with Upwork' button on the Contact Support page.
If you'd prefer not to verify your location at this time, that's ok! Switch the feed you're looking at to My Feed and you can search and apply to job posts that are Worldwide.
Oct 7, 2022 07:56:57 AM by Ibrahim A
Hello please I just moved to the Uk and I'm having issues verifying my location as i have just the brp but not British passport or drivers license yet.
Oct 7, 2022 10:00:26 AM by Andrea G
Hi Ibrahim,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Oct 8, 2022 02:22:19 AM by Giovanni F
Hello!
I have the same issue. I also moved here (in 2019) but don't have neither British passport or UK driving license. How can I verify I live in the UK?
Many thanks
Oct 8, 2022 06:45:35 AM by Annie Jane B
Hi Giovanni,
Thank you for reaching out to us. I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.
Oct 10, 2022 06:26:18 AM by Veronique O
Hello,
I joined Upwork around a month ago but have not been able to use the site as a hold has been put on my account because I couldn't verify my ID: I am a UK resident born and bred but I don't drive and don't have a valid UK passport. I uploaded my (very) old passport photo and was rejected! Is there anything I can do? I'd appreciate any help, thanks
Oct 12, 2022 03:05:16 AM by Pongo S
Hello I'm trying to get my Uk location verified by upload a valid ID form, BUT I'm Spanish and I have full Settlement and right to work in the uk, but I there is no option rather than to upload. British ID or Passport, Please this is unacceptable!
Oct 12, 2022 07:37:13 AM by Annie Jane B
Hi Pongo,
Thank you for reaching out to us. I shared your request with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Nov 24, 2022 12:29:35 PM by Blessing S
Hello, I have recently moved to the UK. I have a biometric residence permit but I do not have a British passport nor a driving license. How do I get past that as it is inhibiting my getting jobs please?
Nov 28, 2022 02:52:48 AM by Elif U
Hi,
I live in the UK and have a resident permit, but it says I can only upload a driving license or a British passport. I can supply a BRP, utility bill or bank statement to verify my location
Can you please help me?
Best regards
Elif
Dec 10, 2022 07:36:47 AM by Aminat S
Hello,
I have recently moved to the UK. I have a biometric residence permit but do not have a British passport or a driving license. How do I get UK jobs? Please help.
Dec 14, 2022 02:07:57 AM by Cate M
Hi there,
I am also having the same issue. I am living in the UK with the right to work on a Tier 5 visa, however cannot upload my Biometric card as proof of living in the UK.
Any ideas on how to solve this?
Cate
Dec 14, 2022 07:40:20 AM by Annie Jane B
Hi Cate,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Dec 19, 2022 09:13:53 AM Edited Dec 19, 2022 10:40:27 AM by Toni A
Dec 19, 2022 11:30:06 AM by NikolaS N
Hi Toni,
Thank you for reaching out to us. I checked and it seems that you are already in correspondence with our team on your support ticket.
Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Dec 19, 2022 01:06:52 PM by Toni A
I have received a message advising I have 24 hours before my account is suspended. I am getting no help - they just keep telling me I need to provide a photo ID. I have provided reasons I can't do this and even if I could, I have been given seven days, after beginning two contracts, at Christmas during a Royal Mail strike.
Dec 19, 2022 02:10:07 PM by Arjay M
Hi Toni,
We totally understand how you want this issue resolved immediately. However, as Nikola mentioned, please allow our team time to further review your case. You should be getting an update on this page and your email once done.
A gentle reminder, please avoid creating several tickets or posts for the same concern so that the team could assist you accordingly and more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!
Dec 20, 2022 01:02:23 AM by Toni A
Thank you for your reply however yesterday evening I had to advise my new client that from this evening I may not be able to continue working on their project as my account is about to be suspended. In addition I don't know what will happen to the money I have earned to date if this happens which is incredibly distressing. It is difficult to remain patient under such circumstances.
Regarding the support tickets, one is a request from help from someone who is desperate to get this matter resolved so she can continue working. The second is a legal notice.
Dec 20, 2022 02:51:01 PM by Mike W
Hi Nikola.
I'm in the same situation, I believe. My first successful proposal is in the UK (as am I) so will I be paid still? Also, I can't just magic a photo ID out of thin air in a matter of days. Those things take time (and money).
I can easily verify my business (which is who the prospective client will be paying) and that it's a Limited Company that's been in existence for years so it's strange to want a photo ID in the first place as it's not really about me as an individual. Please advise.
Dec 20, 2022 04:24:27 PM by Arjay M
Hi Mike,
Arjay here stepping in for Nikola. I'm sorry to learn that you're having difficulties verifying your location. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here.
Dec 30, 2022 09:29:53 AM by Toni A
Hello Mike
I have made some progress on this.
Apparently a Citizencard is acceptable. There is one on its way to me but it is delayed due to the Royal Mail strikes. You can learn more at https://www.citizencard.com/.
The website states there is a fee of between £15 and £30 but I would recommend looking at the Twitter page as it seems they often have promotions where they give cards away at no charge.
I applied after seeing a post at
https://twitter.com/CitizenCard/status/1579770363109838848
using the code FREEVOTERID.
Hope this helps.
Dec 29, 2022 11:14:12 AM by Dino H
Hello, I also live and work in UK, but don't have passport or driving license. How can I verify my account?
Dec 29, 2022 01:51:52 PM by Arjay M
Hi Dino,
I have checked your account and looks like it doesn't need further verification just yet. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You can coordinate with the team by responding to their message if you need further assistance to complete the process. They will surely look into your concern and assist you accordingly.
Dec 30, 2022 07:24:08 AM by Emmanuelle T
Hi everyone,
I asked my local tax office in France for a VAT number as requested by Upwork, I got one today but it's not accepted in VIES system nor on Upwork. Don't know what to do.
Thanks for your help.
Emmanuelle
Jan 5, 2023 06:23:53 AM by Emannuel A
I am in the UK and I have a BRP that allows me to work here. I am suffering the same problem to verify my location as I have not a British Passport or Driving License.
I was not able to find support in the chat regarding this matter.
Emannuel
Jan 5, 2023 07:52:17 AM by Andrea G
Hi Emannuel,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Jan 8, 2023 04:04:44 AM by Ahmed D
Hi,
I attend university and permanently reside in the UK. I tried to verify my identity but was turned down because of my Dutch passport. I do not have my UK driving licence but I have proof of my address that I live in UK. Can I video call an Upwork representative to confirm my identity?
Thank you very much
Ahmed
Jan 8, 2023 08:40:23 AM by Annie Jane B
Hi Ahmed,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Jan 13, 2023 09:46:35 AM by Mike E
Hello, I am trying to verify my location using various documents. I have contacted support and am getting rejected with the same copy-pasted message every time. I have no idea what the support team doesn't like about the documents I've provided and have been waiting for days. This is ridiculous.
Jan 13, 2023 10:40:51 AM Edited Jan 13, 2023 10:41:34 AM by Andrea G
Hi Mike,
Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions in the ticket as soon as possible. I can see the team has already sent some details about acceptable documents and you've replied.
Please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!
Jan 13, 2023 06:45:31 PM by Mike E
Hi Andrea,
As I've said, those are not details. Those are just general rules of proof submission, which I was already aware of and which give me absolutely no information about what could be the issue with the documents I provided.
Jan 13, 2023 07:57:22 PM by Arjay M
Hi Mike,
Arjay here stepping in for Andrea. As she mentioned, since you already got a support ticket set up with your concern, we highly suggest you coordinate with the team by responding to their message if you have questions or need further assistance. The team will surely assist you accordingly and more efficiently. You can access your ticket and continue communicating with the team here.
Jan 14, 2023 11:34:37 AM by Mike E
Hi Arjay,
The team has not responded to my ticket in days. According to the verification page, verification should take no longer than 1 business day, which is clearly not happening. My livelihood depends on Upwork and I need this issue to be solved ASAP. Pease expedite the issue.
Jan 14, 2023 01:59:38 PM by Luiggi R
Hi Mike,
I checked and can see that you've been in communication with the team recently and you can rest assured they will continue to assist you until the issue is resolved. Also, note that support requests are responded to in the order they are received, so kindly allow 24-48 hours from your last message to the Customer Support team for them to follow up with you and assist you further.
Jan 15, 2023 11:33:07 PM by Mike E
Now they're just rejecting me for made-up reasons. I'd like to speak to someone in charge. I suspect your team members are racist.