Apr 22, 2022 01:34:13 AM by Ruiyu L
Hi,
I am a freelancer from Canada. I can't enter my local bank information to get paid. When I try to enter the institution number and transit number, it didn't gave me the option to go to next page. I checked my bank information for many times, and I am pretty sure everything is right! Please help me to set-up my payment detail.
Thanks,
Ruiyu
Solved! Go to Solution.
Sep 15, 2022 08:55:04 AM Edited Aug 31, 2023 06:29:19 AM by Andrea G
Hi Gulnihal,
We’ve designed the process of Adding a Direct to Local Bank payment method to be as straightforward as possible. To add your bank account:
Important things to know:
Apr 1, 2021 08:23:53 AM by Vanessa F
Apr 1, 2021 09:11:18 AM by Andrea G
Hi Vanessa,
Please check this help article for more information about the correct format of the sort codes. That said, since some banks that aren’t in our database or have recently changed their information, your bank details may not be recognized. In that case you can enter your bank information manually by selecting the "enter branch address manually" option. On the pop-up that appears click "enter it manually." Once clicked, a new form will appear to let you enter your bank details. You may want to re-confirm the sort code and other information on file with your bank before entering changes manually in order to avoid potential problems with withdrawals.
Thanks!
Jun 22, 2020 08:20:48 AM by Jyotsna S
Please open a ticket to add a new bank sort code in your database.
Jun 22, 2020 09:35:12 AM by Bojan S
Hi Jyotsna,
We'll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you for reaching out to us.
Jul 3, 2020 04:11:53 PM by Zara K
Jul 3, 2020 06:33:00 PM by Joanne P
Hi Zara,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jul 4, 2020 10:15:10 AM by Jawad D
Hi,
I'm trying to add a payment method using my UK bank account (Barclays) but whenever I enter my sort code it says the bank isn't found.
Any help would be appreciated. Thanks.
Jul 4, 2020 01:22:45 PM by Joanne P
Hi Jawad,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jul 15, 2020 02:38:03 PM by Andrew P
Jul 15, 2020 03:09:22 PM by Bojan S
Hi Andrew,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.
Jul 16, 2020 02:28:50 PM by Nouman K
Jul 16, 2020 03:01:13 PM by Bojan S
Hi Nouman,
We'll have one of our agents reach out to you via a support ticket to assist you with setting up your payment method.
Thank you for reaching out to us.
Aug 3, 2020 04:54:43 PM by Kevin S
Aug 3, 2020 06:33:04 PM by Aleksandar D
Hi Kevin,
We'll have one of our team members reach out to you via a support ticket to assist you further with this.
Thank you.
Aug 24, 2020 09:58:38 PM by Santiago M
Hi there, same issue here, sort code not found for Monzo, any help?
Aug 24, 2020 10:49:13 PM by Joanne P
Hi Santiago,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Sep 21, 2020 04:49:08 AM by Goran V
Hi Ayla,
Just to confirm, did you try clearing your cache and cookies or logging in with another browser to add your payment method? Thank you.
Sep 21, 2020 04:53:57 AM by Ayla P
Sep 21, 2020 05:00:19 AM by Goran V
Hi Ayla,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment method. Thank you.
Oct 31, 2023 03:16:40 PM by Valentine O
Hi Goran V,
I am facing same issue with my Monzo bank account not being recognised. Can you help?
Sep 22, 2020 02:44:23 AM by Leonardo T
Hi
I have the same problem that my bank sort code is not recognized in Upwork. What can I do?
Sep 22, 2020 02:54:09 AM by Goran V
Hi Leonardo,
Our team will reach out to you via ticket as well and will assist you further. Thank you.
Sep 23, 2020 11:46:47 AM by Robert K
My Monzo sort code is not recognised - please can I have help adding it
Sep 23, 2020 12:20:01 PM by Bojan S
Hi Robert,
Could you please check this help article for more information about the correct format of the sort codes. Additionally, please contact your bank and confirm if you have the correct sort code. If the bank confirms that you have the correct code, you have the option to enter the branch address manually by clicking the green link ''enter branch address manually'' under the bank not found a section of your bank information tab. Let us know if the issue persists.
Sep 23, 2020 02:25:19 PM by Robert K
Sep 23, 2020 02:52:28 PM by Bojan S
Hi Robert,
We'll have one of our agents reach out to you via a support ticket to further assist you with this concern
Thank you for your patience.
Nov 3, 2020 03:40:53 AM by Nick F
Hello there
I too am having this issue, please could you raise a ticket for me. UK bank sort code showing "Branch no found".
Many thanks
Nov 3, 2020 04:45:43 AM by Goran V
Hi Nick,
Our team just reached out to you via ticket as well to assist you further with your payment method. Thank you.
Apr 11, 2021 01:11:32 AM by Kristine Joyce P
Apr 11, 2021 03:56:04 AM by Nikola S
Hi Kristine,
Could you please check this help article for more information about the correct format of the sort codes? Additionally, please contact your bank and confirm if you have the correct sort code. If the bank confirms that you have the correct code, could you please try again to enter the branch address manually by clicking the green link ''enter branch address manually'' under the "Bank not found" section of your bank information tab?
Apr 11, 2021 04:06:58 AM by Kristine Joyce P
Apr 11, 2021 06:18:20 AM by Nikola S
Hi Kristine,
Could you please confirm if you tried to enter the branch address manually by clicking the green link ''enter branch address manually'' under the "Bank not found" section of your bank information tab?
Apr 11, 2021 07:11:27 AM by Kristine Joyce P
Apr 11, 2021 08:25:09 AM by Luiggi R
Hi Kristine,
I'm sorry to hear you're still experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Apr 2, 2021 05:54:36 AM by Aleksandar D
Hi Noor,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Nov 29, 2020 01:53:04 PM by Sarah O
Hi, each time i enter my Barclays bank sort code, it says not correct. what must i do please?
Nov 29, 2020 03:41:40 PM by Luiggi R
Hi Sarah,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Dec 1, 2020 06:34:37 AM by Alexander K
I am experiencing the same issue as this. UpWork does not recognise sort codes which prevents me from setting up the Get Paid feature. Could someone help me out?