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8d5c5032
Community Member

Unable to add local bank account

Hi,

I am a freelancer from Canada. I can't enter my local bank information to get paid. When I try to enter the institution number and transit number, it didn't gave me the option to go to next page. I checked my bank information for many times, and I am pretty sure everything is right! Please help me to set-up my payment detail. 

Thanks,

Ruiyu

ACCEPTED SOLUTION

Hi Gulnihal,

 

We’ve designed the process of Adding a Direct to Local Bank payment method to be as straightforward as possible. To add your bank account: 

 

  1. Go to Settings  Get Paid
  2. Click Add Method
  3. Click the Set Up button for your chosen method
  4. Enter your bank account details, including bank codes
  5. Choose a payment schedule and click Next

 

Important things to know:

 

  • For security reasons, your new payment method will become active in three days.
  • Check that the name on your bank account matches your verified name on Upwork. If your payment method was flagged for a name mismatch, please contact support to resolve the issue or add a new payment method.
  • You should also contact your bank if you're not sure you have the correct information, or if you received an error when you tried to enter it into our system.
  • Upwork charges $0.99 per Direct to Local Bank withdrawal. Any additional restrictions, timing regulations, and fees vary depending on your bank.
  • Be sure that you enter your bank information, including bank codes, correctly. We want you to get your money on schedule and any errors could result in a failed transfer or delay. If you've exceeded the character limit on the Name on Account field, please contact your bank to get an appropriate abbreviation.
    • Since some banks aren’t in our database or have recently changed their information, your bank details may not be recognized. In that case, you can enter your bank information manually by selecting the "enter branch address manually" option. On the pop-up that appears click "enter it manually."​ Once clicked, a new form will appear to let you enter your bank details. You may want to re-confirm the bank code and other information on file with your bank before entering changes manually in order to avoid potential problems with withdrawals.

 

~Andrea
Upwork

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643 REPLIES 643

Hello - this doesn't work for me. I get error message saying my bank is not accepted. I've tried multiple banks (biggest/common banks in Singapore) and all don't work. Can you help? 

Hi Aly,

 

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

 

~ Arjay
Upwork
ayyaz_mughal
Community Member

Hi there, 
I withdrew my funds from the Agency profile yesterday, but I have yet to receive my payment or any confirmation email. I urgently request assistance with this matter. Thank you.

Hi MUHAMMAD,

 

Thank you for reaching out to us. I checked and can confirm the transaction you're referring to was successful on our end. Direct to local bank transfers may take up to 7 business days before the funds are reflected in your account. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. I

 

Feel free to check this help article for more information.

~ Nikola
Upwork
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