Hi Gulnihal,
We’ve designed the process of Adding a Direct to Local Bank payment method to be as straightforward as possible. To add your bank account:
- Go to Settings › Get Paid
- Click Add Method
- Click the Set Up button for your chosen method
- Enter your bank account details, including bank codes
- Choose a payment schedule and click Next
Important things to know:
- For security reasons, your new payment method will become active in three days.
- Check that the name on your bank account matches your verified name on Upwork. If your payment method was flagged for a name mismatch, please contact support to resolve the issue or add a new payment method.
- You should also contact your bank if you're not sure you have the correct information, or if you received an error when you tried to enter it into our system.
- Upwork charges $0.99 per Direct to Local Bank withdrawal. Any additional restrictions, timing regulations, and fees vary depending on your bank.
- Be sure that you enter your bank information, including bank codes, correctly. We want you to get your money on schedule and any errors could result in a failed transfer or delay. If you've exceeded the character limit on the Name on Account field, please contact your bank to get an appropriate abbreviation.
- Since some banks aren’t in our database or have recently changed their information, your bank details may not be recognized. In that case, you can enter your bank information manually by selecting the "enter branch address manually" option. On the pop-up that appears click "enter it manually." Once clicked, a new form will appear to let you enter your bank details. You may want to re-confirm the bank code and other information on file with your bank before entering changes manually in order to avoid potential problems with withdrawals.
Hi Lucy,
Thanks for following up. One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Hi Mangesh,
Could you please check this help article for more information about the correct format of the sort codes. Additionally, please contact your bank and confirm if you have the correct sort code. If the bank confirms that you have the correct code, you have the option to enter the branch address manually by clicking the green link ''enter branch address manually'' under the bank not found a section of your bank information tab. Feel free to follow up if you have further assistance.
Hi Stefan,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your bank code. Thank you.
Hi Levi,
On the pop-up that appears you should be able to see the "enter it manually" option here. Once clicked, a new form will appear to let you enter your bank details. You may want to re-confirm the sort code and other information on file with your bank before entering changes manually in order to avoid potential problems with withdrawals.
If you don't see this option, could you please send us a screenshot so we could check?
Hi David,
Could you also try to enter your bank account manually by following the steps Andrea shared in her post below?
- On the pop-up that appears you should be able to see the "enter it manually" option here. Once clicked, a new form will appear to let you enter your bank details.
Thank you.
Hi David,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your payment method. Thank you.
Hi Cameron,
Thank you for reaching out to us. Could you please clarify if you need any assistance from our end?
Hi Rana,
Could you please check this help article for more information about the correct format of the SWIFT code? Additionally, please contact your bank and confirm if you have the correct SWIFT code. If the bank confirms that you have the correct code, could you please try again to enter the branch address manually by clicking the green link ''enter branch address manually'' under the "Bank not found" section of your bank information tab?
Hi Rosie,
Could you please follow the instructions Nikola shared in his post below:
- Could you please check this help article for more information about the correct format of the SWIFT code? Additionally, please contact your bank and confirm if you have the correct SWIFT code. If the bank confirms that you have the correct code, could you please try again to enter the branch address manually by clicking the green link ''enter branch address manually'' under the "Bank not found" section of your bank information tab?
If you're still experiencing any problems after this, feel free to follow up here. Thank you.
Hi Onder,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Hi Noel,
I'll have one of our customer support agents reach out to you directly and assist you further.
Thank you.
Pradeep
Hi Robin, please check this help article for more information about the correct format of the sort codes. That said, since some banks that aren’t in our database or have recently changed their information, your bank details may not be recognized. In that case, you can enter your bank information manually by selecting the "enter branch address manually" option. On the pop-up that appears click "enter it manually." Once clicked, a new form will appear to let you enter your bank details. You may want to re-confirm the sort code and other information on file with your bank before entering changes manually in order to avoid potential problems with withdrawals.
Hi Lena,
Please check this help article for more information about the correct format of bank codes. That said, since some banks aren’t in our database or have recently changed their information, your bank details may not be recognized. In that case, you can enter your bank information manually by selecting the "enter branch address manually" option. On the pop-up that appears click "enter it manually." Once clicked, a new form will appear to let you enter your bank details. You may want to re-confirm the code and other information on file with your bank before entering changes manually in order to avoid potential problems with withdrawals. Let us know if you're still having trouble after trying that and we'll be happy to assist.
Hi Kajal, please check this help article for more information about the correct format of the sort codes. That said, since some banks that aren’t in our database or have recently changed their information, your bank details may not be recognized. In that case you can enter your bank information manually by selecting the "enter branch address manually" option. On the pop-up that appears click "enter it manually." Once clicked, a new form will appear to let you enter your bank details. You may want to re-confirm the sort code and other information on file with your bank before entering changes manually in order to avoid potential problems with withdrawals.
Hi Chris, please check this help article for more information about the correct format of the sort codes. That said, since some banks that aren’t in our database or have recently changed their information, your bank details may not be recognized. In that case you can enter your bank information manually by selecting the "enter branch address manually" option. On the pop-up that appears click "enter it manually." Once clicked, a new form will appear to let you enter your bank details. You may want to re-confirm the sort code and other information on file with your bank before entering changes manually in order to avoid potential problems with withdrawals.
Hi Charleigh,
Just to confirm, did you try to add your payment method manually following the instructions Here? Thank you.
Hi Steve,
Could you please check if the address listed by the bank here is accepted by the system?
~ Avery
Hi Simona,
Yes, you're free to enter your bank information manually. You may want to re-confirm the sort code and other information on file with your bank in order to avoid potential problems with withdrawals. Please check this help article for more information about the correct format of the sort codes.
Thank you!
Hi Phil,
Thank you for reaching out. Have you tried to re-confirm the sort code and other information on file with your bank? If not, you may want to consider contacting your bank for assistance and try entering the changes manually. This way we can avoid potential problems with your withdrawals.
Let us know if you still need further assistance after consulting with your bank and we'll look further into this for you. Feel free to check this help article for more information about the correct format of the sort codes.
