May 1, 2024 06:15:33 PM Edited May 3, 2024 12:07:49 PM by Andrea G
i am not able to pay for jobs with my visa card from Ghana. The final confirm and pay button remains grey and doesnt allow for payment to be made.
any help?
Solved! Go to Solution.
May 3, 2024 12:18:54 PM by Andrea G
Hi all,
In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, you can contact support by:
Sep 24, 2024 07:56:37 PM by Juliee Z
Hi
I can’t add PayPal as a payment method for my account. This is the first time I use this PayPal account on Upwork. Please help me check it out.
Sep 16, 2024 04:26:26 PM by Emmanuel E
I completely agree!!! It also takes ages to get a response from the Upwork tech support. This is holding up people's projects and negatively affecting business!
Aug 15, 2024 08:32:55 AM by Jason P
I have attempted to resolve this issue multiple times, but I keep being directed to the community and academy, even after expressing my need for more assistance. This has been quite frustrating, as I am encountering an error when trying to purchase connects.
Error Message:
"Sorry, something went wrong on our end. Please refresh the page and try again. If this issue persists, please contact customer support."
Despite this, I notice that my card and/or PayPal account is still being charged by Upwork. I would greatly appreciate more direct support to resolve this matter. Thank you!
Aug 15, 2024 09:17:40 AM by Nikola S
Hi Jason,
I will be happy to help. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Aug 18, 2024 06:27:46 AM Edited Aug 18, 2024 07:15:55 AM by Ronna P
Hello, Andrea
I can't find the way to contact the Upwork Support Team directly, I only found the AI chat which doesn't help me to resolve the issue, I need help from Upwork - here is my issue:
I have created a post, I have found an expert, I try to submit the payment for the post and get "Recent charge failed." error, and each time, the money tooks from my bank account, but they returns back again after a few minutes. I have contacted my bank support, and they confirmed that the issue is on upwork's side. Please help me to resolve the issue 😩
**Edited for Community Guidelines**
Aug 18, 2024 07:21:53 AM by Ronna P
Hi Iryna,
Thank you for reaching out. This is Ronna, stepping in for Andrea. I checked and see that you currently have an open support ticket with the handling team. I have shared your post with them for follow-up. Please allow more time for our team to review your case. You will be notified of their response.
Sep 2, 2024 09:56:49 AM by Oleksii T
I have the same problem with buying connects. No problem with bank. Please, HELP ME.
Sep 2, 2024 12:22:50 PM by Luiggi R
Hi Oleksii,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Sep 12, 2024 01:50:12 PM by Oleh Y
Hello, I have tried to use more than 5 cards and PayPal, but this problem has not disappeared, please help me find out the reasons and solve this situation
Sep 12, 2024 04:13:46 PM by Ivygail J
Hi Oleh,
I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.
Sep 26, 2024 05:14:13 AM by Catho R
Hello, I have the same problem.It shows recent charge failed. I can'tfund for the freelancer i wanted to hire. How can this be fixed?
Sep 26, 2024 05:51:33 AM by Ronna P
Hi Catho,
Thank you for sharing your concern. I would like to let you know that this can typically happen when the bank is not accepting the charge or the transaction is declined. It would be best to contact your bank or card issuer to check this for you, or you may also try using an alternate billing method. If the issue persists, please let us know so we can check this further.
Oct 8, 2024 08:18:34 PM by Chris R
I can only assume that if you think your 4 step method outlined above actually works, then you have never actually tried it.
May 3, 2024 02:42:05 PM Edited May 3, 2024 02:44:46 PM by Mohmad Arifur R
Hello, Upwork concerns,
Please view the attached image; it shows that my billing method is not active . Please note that I already opened a ticket with ID #46786833, where I mentioned the difficulties of Upwork ID verification issues with my national ID card & didn't get any reply from support. However, today I am seeing that the restriction on my account is no longer there, but my billing method shows that it is not active. As a result, I will not be able to buy extra connects to bid.I have already discussed this with my bank, & they are saying my card is active until 2025.Please activate my payment method.
Best Regards,
Arif
-
May 4, 2024 01:59:21 AM by Arjay M
Hi Mohmad Arifur,
I see you've contacted our support team and raised a ticket about your billing concerns. I can also confirm that it's been escalated to the appropriate team for further review. Please allow them 24-48 hours; you will surely get an update once it is done.
We seek your patience and utmost understanding while we sort this out for you. Thank you!
May 4, 2024 04:27:49 AM by Mohmad Arifur R
Hi,
Thank you pls solve the issue so that I can buy connects.
Best regards,
Arif
May 5, 2024 06:27:55 PM by Renan S
Hello
I posted one job and tried to hire one freelancer
But upwork can not purchase the fund from my bank (I have contacted bank but bank said that the purchase is being canceled by upwork and card has enough money)
I changed my card but it is same
How can i solve it
Please help me
Thanks
May 6, 2024 05:00:01 AM by Oluwatomisin V
I am having making payment to freelance for the past 24 hours it keeps saying error I should contact support. This needs to be fixed ASAP
May 6, 2024 05:55:04 AM by Luiggi R
Hi Oluwatomisin,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
May 6, 2024 07:03:12 AM by David O
This message appeared to me when I tried to use a card that declined the payment, but then I added my PayPal account wich was accepted and is now my primary billing method. Even though, the problem sign persists, and I don't know why.
Could you, please, help me?
Thank you!
May 6, 2024 07:22:04 AM by Nikola S
Hi David,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
May 6, 2024 08:49:34 AM by Othman Y
good day ,
itry to pay by paypal today its doesnot accept , i used before for meeting and its accept , i try my credit card same problem every information is correct and i contact my bank and they say its not our side because every time you try to pay its refunded
can some one help me