Unable to add/use payment method

[#1]

i am not able to pay for jobs with my visa card from Ghana. The final confirm and pay button remains grey and doesnt allow for payment to be made.

any help?

[#2]

Hi Senyo,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#3]

 https://www.upwork.com/services/product/design-a-high-quality-and-professional-logo-designed-for-you...

I attempted to buy this Logo project, but When I pay to my checkcard. any method was canceled.

Mastercard, Visa, AmericaExpress. Also Paypal too.

I can buy another Logo project . but 'only' this project cannot use..
I'm from south korea. and every bank and card are same .


please help me

[#4]

Hi Byungheon,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#5]

hello i have tried to buy connects with different credit and debit cards but i was not abble to. i have gon through the instructions and asked the chatbot as well, still not solved. i need to know what the problem is or what type of visa card is accepted by upwork. please assist me on this.

[#6]

Hi Fatemeh,

Upwork accepts Visa, Discover, Diners Club, Diners Club International, Mastercard, and American Express. We also accept prepaid cards. To learn more, you can visit this helpful page.

[#7]

i am having the exact same issue regardless of which payment type I attempt. I am from Australia.

[#8]

"We found a problem with your primary billing method and to put it on hold. Update it now.""

This message appeared to me when I tried to use a card that declined the payment, but then I added my PayPal account wich was accepted and is now my primary billing method. Even though, the problem sign persists, and I don't know why.

Could you, please, help me?

Thank you!

[#9]

If you've updated your billing method to PayPal and it has been accepted, but you're still seeing an error message regarding your billing method, it's possible that there is a delay in the system's update or there may be another issue at play.

To resolve this:

1. Check the Billing Method: Double-check that your PayPal account is indeed set as the primary billing method and is in good standing (no limitations or issues on the PayPal side).

2. Primary vs. Backup: Ensure that the old card that was declined is not still set as the primary or a backup billing method on your profile.

3. Payment Methods Section: Navigate to the payment methods section of your Upwork account and look for any notifications or alerts that may provide further instructions.

4. Reach Out to Upwork Support: If everything seems correct on your end, but the warning persists, the best step is to contact Upwork's support team for assistance. They can look into the specific details of your account and help clear any errors.

5. Clear Notifications: Sometimes, notifications can linger even after the issue is resolved. You might need to manually clear them or refresh the page to see the updated status.

6. Wait: If you recently made the changes, give it a little bit of time. Sometimes system updates are not immediate, and you may need to wait for a couple of hours before the changes take full effect.

Remember, maintaining a valid and active billing method is important for uninterrupted service on Upwork, especially if you are using their plus membership, buying connects, or have any ongoing contracts. If the error message doesn't resolve after following these steps, reaching out to Upwork support will be your best course of action.

[#10]

Hi Alejo,

Apologies for the delay in responding to your post. I checked with the relevant team and I am pleased to inform you that your account has been restored now. 

- Pradeep

[#11]

Hello,

I recently created an Upwork account and am trying to hire a freelancer for a job post. All of the credit cards I have tried to use have been declined, as was PayPal verified via a US bank account. I have been trying to reach someone from Upwork customer support through chat but it seems to be automated only.

Thank you

[#12]

Hi Lea,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#13]

I am experiencing the same issue. My payment is declined when I attempt to fund the freelancer project. I verified everything with my bank. They stated the transactions are approved on their end. I need to have this issue resolved. I tried chatting with your AI chatbot and it told me it was creating a ticket, but then never did anything. Please create a support ticket. You need to make it easier for users to get help when they need it.

[#14]

Good day!

Help me solve the problem. My bank card is not working on Upwork. I have done all the to-dos that were mentioned in the chatbot, but it didn't help. I also contacted the bank asking them to provide me with the error message - they said that Upwork is rejecting the transaction on its end.

What do I need to do to solve the problem?

[#15]

Hi Amelia,

Thank you for bringing this to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#16]

Hello, I am unable to complete the payment; it says the card is declined and I need to contact support. I have done all the activities that support advised me to do. Also, I contacted the bank, and they told me the issue is on your end. In fact, I am in Montenegro. My projects involve testing payments in Thailand.

[#17]

Hi Alber,

I see that the team has reached out with more information about the status of your financial account and instructions for resolving the issue. Please visit the support ticket linked to your case on this page and your email for more details. Don't hesitate to coordinate with the team if you need further assistance; they'll gladly help.

[#18]

We needed to hire 6 software engineers for long-term projects. After selecting 6 proposals, I funded the first milestone for the first proposal, and the offer was accepted with no problem.

When we tried to fund the first milestone for the second proposal, Upwork had placed a temporary hold on our account and declined the second payment. The bank had no issues. Upwork took a day to respond when we opened a support ticket and told us to re-enter our payment info. We did so and were able to make the payment, but the freelancer was unable to accept the offer because Upwork immediately put a temporary hold on our account again.

9 days later, we are still trying to get the last of these contracts funded. The pattern is that every time we make a payment they put a hold on our account, which doesn't clear until the banks settle the payment. Freelancers can't accept our offers nor can we make additional offers, which are both serious issues for us.

Does anyone know how to make multiple payments in Upwork without having to wait for individual card settlements? Upwork support seems intent on not helping us out.

[#19]

Hi there,

I'm sorry to learn you've encountered an issue trying to fund multiple contracts. The relevant team contacted you via a support ticket with more information about this and to assist you further in resolving it. Please don't hesitate to follow up with the team via your ticket with them; you can rest assured that they'll help clarify what's happening. 

[#20]

Hello, I am having the exact same problem. Upwork places holds on our account for no reason, despite the banks for several cards saying they approved the charges, we ask them to fix it and then I am able to create exactly one more contract but the worker cannot accept the payment because a hold was immediately placed, and then the process repeats. Were you able to get a fix for this?

[#21 · Accepted solution]

Hi all,

In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, you can contact support by:

1. Please visit Contact Support and click the ‘Chat with Upwork' button.
2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

[#22]

In all 17 attempts to fund our offer where the payment was declined, the bank confirmed there was no decline on their side, nor did fraud or other processes kick in. , the bank has confirmed that the transactions were not declined because of the bank's policies or because we were over-limit. Upworks seems to be clawing back the transaction on their side, and then placing a hold on our account. The hold even prevents freelancers from accepting offers that were successful.

We did use the process you mentioned to open the support ticket. The only response has been to keep trying to "re-enter your card info" and expect a different result.

[#23]

Hi Andrea, your point saying this is the banks fault is disingenious at best. Many people from all around the world using many different cards through many different banks are striking the same problem. The odds of the same issue appearing across multiple banks equates to astronomical odds. My two banks confirm that the doors are safely open at their end, and that the error is coming from the Upwork side.

Usually, it is the source of a single point of failure is where the problem lies. That point is Upwork's software process around the Connects function.

Please get your software engineers onto the case. Many people are losing patience and money waiting for the correct solution which hasnt been forthcoming in well over a year. This issue is beyond diabolical.

Thanks.

[#24]

Hello George,

I am stepping in for Andrea. We appreciate your feedback, and I'd like to assure you that I have escalated your community post to a support ticket for further review. One of our agents will contact you soon to assist.

[#25]

Hi  

I can’t add PayPal as a payment method for my account. This is the first time I use this PayPal account on Upwork. Please help me check it out.