Unable to add/use payment method

[#1]

Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.

[#2]

P.S. This seems to be a common problem judging by the number of posts on this topic.

[#3]

Hi Steve,

Someone from our team will reach out to you via support ticket in order to assist you further.

[#4]

I want to send the offer to the freelancer but I can't send money to him through PayPal and Vise, I get this error "You don't have a valid billing method on file with Upwork"

although I have a freelancer account also and I use the same Vise card and PayPal to withdraw the money with the same details and I use them also to buy from the internet so the issue should be from Upwork

[#5]

Hi Ahmed,

In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

[#6]

I am facing this issue in my buying account (client account), kindly share the solution

We are unable to authorize your card. Please add another billing method or contact your issuing bank.

[#7]

Hi Nizar,

Thank you for reaching out to us. Please contact your card issuing bank regarding international transaction limits. You can also try again using a different payment method.  You may use a different card while sorting out the issue with your primary billing method. Check out this article to see the other options that you have. 

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. 

[#8]

Hello. I had a card connected to my account. I added card n. 2 and set it as primary, even deleted the previous card. When i click get paid the only option i get is the card i deleted which is weird. Not showing the new card i added at all (in the pick option). But when i go to billing info theres only the new card i added.

[#9]

Hello hope you are fine i just checked the issue you are facing and just wanted to tell you i have a same problem before some time i contacted to support team on a live chat and my issue was resolved in 12 hours try to contact the team thank you

**Edited for Community Guidelines**

[#10]

Hi Lamija,

It looks like you have reached out to our team about your concern and a support ticket has been created. Kindly expect an update through that support ticket from one of our members with assistance on how to resolve your case. Please avoid creating several posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!

[#11]

Keeps saying to enter the month/year of expirary date. which i have 1 million times.

[#12]

Hi there,

Thank you for reaching out to us. I can see that you were recently able to add a payment method to your account. Do you still need our help in adding another payment method?

[#13]

Hello, I want to fund a milestone USD$3000. As expected, the transaction was blocked by my bank. So I called my bank to raise the spending limit for 24 hours and they did. Now, I tried to fund my milestone again on Upwork and I get a 
"You don't have a valid billing method on file with Upwork. Please correct this before making an offer."

There is also a note stating "Charged Failed." on my billing method. See attchment.

Can any Upwork representative help me with this? 🙂

Thank you.

[#14]

Hi Zul,

I'm sorry to hear that you're still having difficulties with your billing method even though you've already contacted your bank. I'll have one of our team members reach out to you directly via a support ticket to assist you further with your billing method. Please don't hesitate to communicate through that ticket for updates. We seek your patience and utmost understanding Thanks for reaching out!

[#15]

Hi Arjay,

The problem has been resolved. I have added a new billing method and linked Upwork directly to my bank account. I managed to add funds to the milestone now.

Thank you.

[#16]

Hi guys, anyone pls tell me what to, as when I hire freelancer I am unable to do payment. It prompts out of charge. And just few hours back I hired someone. This happened all of sudden.

I am attaching snap also, and by the way I tried different method also.

One more thing When this started happening from that just few secs back I was hiring same perosn and I recieved OTP also but i noticed I entered wrong amount and since after that this problem occured.

Pls help ASAP

[#17]

Hi Nandeesh,

I checked your account and it looks like the transaction has been declined by your card-issuing bank. Please reach out to them directly so that they can check and assist you directly with the specific decline error. 

[#18]

i am trying to hire freelancer and its giving error

You don't have a valid billing method on file with Upwork. Please correct this before making an offer.

I hired freelancers with same payments system before and now its giving error

how this will be resolved?

[#19]

Hi Dewan,

Thank you for reaching out to us. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. You may contact your card-issuing bank for more information about the specific charge decline.

I see that you were able to process the payment earlier. Please let us know if further assistance is needed.

[#20]

You don't have a valid billing method on file with Upwork. Please correct this before making an offer.

[#21]

Hi Edwin,

I have checked your account and I'm unable to replicate the issue. Can you please try clearing your cache and cookies or use a different browser? Let me know if the issue persists and I'll look further into that for you.

[#22]

You don't have a valid billing method on file with Upwork. Please correct this before making an offer.

[#23]

Hi Edwin,

Thank you for reaching out to us. I checked your account and it looks like the transaction has been declined by your card-issuing bank. Please reach out to them directly so that they can check and assist you directly with the specific decline error. 

[#24]

I need to change my credit card on file. The system is not allowiong me to put a new card in. Would someone assist me please?

[#25]

Hi Will,

Please note that your credit card number or PayPal account cannot be edited. To update these, add them as a new billing method. To change, edit, or remove a billing method go to Settings > Billing Methods. Only an alternative billing method may be removed. To remove a primary billing method, add an alternative billing method, then set it as your primary billing method.

Feel free to check this help article to be more acquainted with how the procedures work. Let me know if you need further assistance. Thank you!

[#26]

hello i always get error now if i want to pay the 2nd payment with my credit card , also when i try to pay using paypal it says that i need to be verified , my paypal is verified im very sure

and my credit card wont work again , this the error :

You don't have a valid billing method on file with Upwork. Please correct this before making an offer.