Unable to clock in time with the time tracker

[#1]

Hi there, when I click on the time tracker it launches this URL:    upwork:///nx/wm/workroom/34883662/overview

And all i see is a blank screen after that.

Does this means it will only work via the app?

My employer is requiring me to use it, adding time manually is working fine (thankfully), but would apprecieate any input on getting the time tracker to operate properly from a desktop environment.

[#2]

hello, I have the same problem that was mentioned by other users above, and I tried all the steps, including the one that Pradeep sent the link to. Nothing helps, I am still stuck on the blank page and when i refresh it it just becomes a google search (no wonder it looks like a file directory at Windows...). I have a Mac, MacOs Monterey 12.5 (latest by the moment), and the updated version of the Chrome. Please HELP

[#3]

Same here. I tried everything suggested here and still no luck. Same link everyone else is getting. If this doesn't work well maybe Upwork should implement guaranteed payments until this bug is worked out or offer a different workaround or more than just this one option. This one isn't doing the trick.

upwork:///nx/wm/workroom/35911795/overview

[#4]

Hi Tiffani,

Thank you for your message. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[#5]

Hi, I am experiencing the same error.
While trying to enable time tracking it retrievs me to this link  the upwork:///nx/wm/workroom/36949762/overview and keeps blank. 

Will you please assist me? As it says that adding hours manually aren't protectes by upwork.

Thank you!

[#6]

Experiencing the same issue here. Can someone please assist me?

[#7]

Hello Mae-Vel,

I am sorry to learn that you are unable to track your work hours. I checked and it looks like your account is currently limited due to the pending ID Verification requirements. You can complete the ID Verification process through this page. You may also want to use a mobile device to complete the verification process. Feel free to check this helpful article for more information.

[#8]

I am having the same issue and it appears this has been an issue for a long time.  I have had payment issues because I could not get to the tracker and manualloy tracked time is not guarenteed. This is costing me and other users money.  Please look at this issue urgently.  None of the recoemended troubleshooting tips have worked for anyone 

[#9]

Exact same issue , when trying to enable time tracking it retrievs me to this link  the upwork:///nx/wm/workroom/36949762/overview and keeps blank. 

[#10]

Hi Micaela, 

Thank you for reaching out to us. Could you please share a screenshot from your end so that we can look into this further and assist you accordingly? 

[#11]

[URGENT]I cannot use the timing as well. Please help thank you.

[#12]

Hi Simon,

I am sorry to hear about the trouble billing your time. Could you please tell us more about the issue you face and share a screenshot clearly showing the error you get while trying to log your time? 

- Pradeep

[#13]

Thanks, Pradeep. I have recorded the time manually. Might come back to you again during next project.

[#14]

[URGENT] I have my first hourly contract, but I cannot use the time tracker also. I see the redirect to upwork:///nx/wm/workroom/37095012/overview in my chrome browser and the blank screen as the result. Please help! Thank you.

[#15]

Hi Serhii,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#16]

Hello everyone! I was still having this problem and none of Upwork's moderator's solutions worked for me. Finally realized why! No one is linking to where to download the app and the fact that you need it in order for anything to happen when you click on the button to open the time tracker. It does not work in browser.

Here is the link to where you can download the app.

[#17]

same here - looks like an issue with many people. was ok tracking manually 2 weeks ago and today I returned to update and i have the same issue. Cleared cache and have relogged in on my desktop