Hi Ahmad,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
- Pradeep
Hi Oluwatobiloba,
I shared your post with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
Hi Mohammad,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Hello! Can somehow help me with this problem? My apply now button is grey after I got one job. Can someone fix this please!
Hi Saad,
I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.
Hi Data,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you to coordinate and assist you further with your ID verification concerns.
Hi Juan Cruz,
I took a closer look at your account and confirmed that it doesn't need further verification yet. Please know that verification cannot be requested but is slowly being rolled out to Upwork users.
Suppose the team finds it necessary to verify your account. In that case, you will be notified through an email or through a notification in your account with more information on how you can complete the verification process.
Hi Hugo,
Acceptable forms of ID vary by country and will be listed on the form. You may also submit alternative IDs or documents that will be subject to manual review. We suggest you visit this help article to learn more about acceptable documents when completing the ID verification process.
Hi Mariam,
I took a closer look at your account and confirmed that it doesn't need further verification yet. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork.
Suppose the team finds it necessary to verify your account. In that case, you will be notified through an email or through a notification in your account with more information on how you can complete the verification process.
Hi Syed,
Thank you for your message. It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future.
- Pradeep
Hi Corey,
Thank you for your message. I see that the documents were resubmitted yesterday, and they are still in the queue for review. Please allow 1-3 business days for the team to review and update your account.
- Pradeep
Hi Gift,
Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions in the ticket as soon as possible.
- Pradeep
Hi Arthur,
Thank you for your message. It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future.
- Pradeep
Hi Arthur,
I see that you don't currently have any billing methods added to your account. Please go to your Billing & Payments settings page to add your preferred method to buy Connects. Additionally, I recommend that you check out this page to learn which ones you can use.
Hi Krenar,
I am sorry to hear about the trouble verifying your location. I understand that you are facing this issue because your country, Kosovo, is not listed on our list.
I shared your report with our team and one of our agents will reach out to you via your registered email address. Please don't hesitate to follow up with them on the same notification if you have additional questions regarding your concern. Note that all requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
