May 7, 2017 07:43:55 AM by Karim K
Hi dear,
I didn't receive any verification email even after re-sending it so many times
Can you please help me with this ?
Thanks
Solved! Go to Solution.
May 7, 2017 07:59:03 AM by Goran V
Hi Karim,
I will report this problem, and have one of our teams follow up on your email.
Sep 18, 2018 05:06:21 AM by Goran V
Hi Etiendem,
Please try resending the verification email now and let me know if you don`t receive it again, thank you.
Sep 18, 2018 05:41:20 AM by Goran V
Hi Etiendem,
I checked your account and was not able to find any issues. Please log out and log in again or use another browser to resend the verification email. Thank you.
Sep 18, 2018 08:20:29 AM by Etiendem Tanjong C
Apr 27, 2019 06:43:26 PM by Ashfaq A
Apr 27, 2019 09:45:32 PM by Riri A
Hi Ashfaq,
We apologize if this has been an inconvenience. We have escalated your concern to the appropriate team. One of our representatives will reach out to you shortly. Let us know if you need anything else.
May 23, 2019 01:41:08 PM by Cynthia B
I have tried to verify my email multiple times, however I still have not received anything. My email address was entered correctly, and I have checked all folders.
May 23, 2019 02:47:46 PM by Joanne P
Hi Cynthia and Colleen,
Sorry to hear that you are not receiving the verification email. I've shared your concern with our customer support team and one of our team members will reach out and assist you further via support ticket. Thank you!
May 23, 2019 02:44:23 PM by Joanne P
Hi Ines and Shawn,
Sorry to hear that you are not receiving the verification email. I've shared your concern with our customer support team and one of our team members will reach out and assist you further via support ticket. Thank you!
Jul 20, 2019 02:45:24 AM by Aleksandar D
Hi Hatem,
Thanks for reaching out to us. One of our team members already reached out to you directly via email to assist you further.
Thank you.
Jul 29, 2019 11:20:40 AM by Sam Z
Jul 29, 2019 11:49:43 AM by Bojan S
Hi Sam,
Please resend the email one more time, check your inbox and spam folder, make sure you've entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Let us know if you received the confirmation email.
Thank you.
Nov 21, 2019 02:48:17 AM Edited Nov 21, 2019 03:01:51 AM by Goran V
I am not receiving any email confirmation as well. Tried resending the confirmation so many times but still I did not receive any confirmation.
**Edited for Community Guidelines**
Nov 21, 2019 03:02:43 AM by Goran V
Hi Mark,
Please try resending the verification email now and checking your junk and spam folders as well. Thank you.
Nov 21, 2019 03:11:39 AM by Mark Christian S
Nov 21, 2019 03:18:32 AM by Goran V
Hi Mark,
Just to clarify, did you tried resending the email again? Thank you.
Nov 21, 2019 03:46:29 AM by Mark Christian S
Nov 21, 2019 04:00:09 AM Edited Nov 21, 2019 04:10:20 AM by Goran V
Thank you for the follow up Mark,
Our team will reach out to you via ticket as soon as possible and assist you further with verifying your email.
Update:
Mark please check your folders now as our team has sent you the verification email and it was successful from our end. Thank you.
Dec 2, 2019 03:33:27 PM by Justi B
Hi Goram,
I'm having the same problem. I have sent the verification email many times and checked my spam folder and nothings is in there.
Can you please help me solve this issue.
thanks!
Dec 2, 2019 05:39:38 PM by Avery O
Hi Justi,
I checked your account and it looks like you were able to verify your email address already. If you need further help, please don't hesitate to reach out.
Feb 26, 2020 06:18:09 AM by Robert F
I have tried countless time to change my email from my personal email to my bussiness email. The verificaton email would never arrive. I then deleted the profile associated with my personal email and then started a new profile with my business email with hopes i would finally recieve the verification email. I have checked every folder in my Gsuite email account and still have not found anything.
Please help!
Jul 23, 2020 12:34:57 PM Edited Jul 23, 2020 01:06:10 PM by Bojan S
Hey, we have the same problem. We've tried to get the initial verification email sent about 10 times, and never get the email.
We know our email is working; need a workaround for this.
Our login email is:
**Edited for community guidelines**
Thx
Darla
Jul 23, 2020 01:07:28 PM by Bojan S
Hi there,
One of our team members will reach out to you directly via email to assist you with your email verification process.
Thank you for reaching out to us.
Feb 25, 2021 01:01:41 PM by Alexis G
Hi Goran,
I have the same problem, that's really annoying. I have Zoho mail, and I receive mails normally, but Upwork ZERO. I tried many times to resend emails, nothing then I get blocked for trying too many times.
Then logged in I want to report the issue but impossible, the system gives me an error.
Thanks for helping,
Feb 25, 2021 01:36:54 PM by Bojan S
Hi Alexis,
We checked and the confirmation email was sent to your email successfully. Make sure you’ve entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Afterwards, Please resend the email one more time, check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren’t being blocked.
Let us know if you received the confirmation email.
Thank you!
Mar 22, 2021 09:30:35 AM by Manfred P
I have the same issue. I have sent the verification email several times. I have even changed to a different email address. Still it doesn't work. I checked my SPAM folder - it is empty.
I also checked that I can receive other emails sent to this address.
What can I do?
Greetings, Manfred
Jun 6, 2021 12:22:04 PM by Temitayo E
Hello, Goran.
I am facing the same problem. Any chance you (or frankly, anyone who can help) could look into it for me?
Cheers.
Jun 6, 2021 02:17:30 PM by Luiggi R
Hi Tayo,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Aug 2, 2021 10:46:19 AM by Adel H
Aug 2, 2021 11:50:04 AM by Andrea G
Hi Adel,
I checked your account and it looks like you were able to verify your email address. Could you please confirm if you need any further assistance with creating your account?
Aug 2, 2021 01:52:56 PM by Adel H
Nov 12, 2021 01:16:06 PM by Doris N
I am having the same problem. Even to get help, you are required to verify your email first, but THAT IS the problem. Have checked spam, bulk mail, etc. folders. Not there, either.
Dec 20, 2021 01:15:35 AM by Muhammad A
i have completed my identity verification process but have not receive any mail from upwork.
Dec 20, 2021 01:20:29 AM by Goran V
Hi Muhammad,
Feel free to continue sending proposals as your verification is completed. If you experience any problems on your end, you can reach out to us (Moderators) at any time. Thank you.
Jan 17, 2022 09:27:02 PM by Srishti S
Hi Goran,
I did not receive any verification email, even after re-sending a million times. Could someone please help me here.
Thanks
Jan 17, 2022 10:14:51 PM by Avery O
Hi Srishti,
Could you please check if you already received the verification email?