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Ian's avatar
Ian C Community Member

not receiving security code on my phone

Hi

 

not receiving security code on my phone ??

I have been trying for ages. it now says I have exceeded max number of attempts to activate notifications by trying to add my phone number

 

ACCEPTED SOLUTION
Arjay's avatar
Arjay M Retired Team Member

Hi Eric, 

 

If you need help verifying your phone number because you're not receiving the code, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Select Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided

 

 

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

~ Arjay
Upwork

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513 REPLIES 513
Nikola's avatar
Nikola S Moderator

Hi Lilit,

 

I am sorry for the late response. One of our team members will reach out to you directly via an email to assist you further with receiving a verification code. 

 

~ Nikola
Heloise's avatar
Heloise T Community Member

Hello,

 

I have a problem whit sign in to my original account, as I changed my cell number and had not updated the account whit the new. I have completely lost access to my account, because I need to enter the code I receive, but it is forwarded to my old cell number. I did this account just to speak with support and try to solve my problem. 

 

Thank you!

Avery's avatar
Avery O Community Manager

Hi Heloise, 


I apologize for the delay in our reply. I have shared your concern with the Customer Support Team and they will reach out to you to assist you further. 

It appears that you have a duplicate account. In this case, once the issue is resolved, please close the duplicate account to avoid violating the Upwork Terms of Service


~ Avery
Atul's avatar
Atul S Community Member

Why i am not getting login code to my registred mobile number.
Luiggi's avatar
Luiggi R Moderator

Hi Atul,

 

I've shared your concern with the team and we'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi
Ekta's avatar
Ekta S Community Member

Hello, I had added a 2 verification process for the account. But my google authenticator got uninstalled from my handset. I am unable to go to my profile setting as I am asked the code from google authenticator. What needs to be done?

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Ekta.

 

One of our team members will reach out to you directly to assist you with your request. 

~ Bojan
Upwork
Desiree's avatar
Desiree R Community Member

I changed my phone number on my account under Desiree Thebeau. I cant login because I don't have the phone number the verification code was sent to. Please help!
Bojan's avatar
Bojan S Community Manager

Hi Desiree,

 

One of our team members will reach out to you directly to assist you with accessing your account. Please close your new account in order not to violate Upwork's TOS.

 

Thank you!

~ Bojan
Upwork
Intense's avatar
Intense F Community Member

Good Morning, 

 

I am unable to complete my profile due to code not sending.


Can you assist.

Aleksandar's avatar
Aleksandar D Community Manager

Hi there,

 

One of our team members will reach out to you directly via a support ticket to assist you further with this.

 

Please note that your profile must represent you as an individual and that all the information in your profile including your name needs to be accurate, truthful, and verifiable.

 

Thank you.

~ Aleksandar
Upwork
Sair's avatar
Sair K Community Member

I used to get verification codes through my authenticator app but now I have lost my mobile and I am unable to get access to my profile setting. I need help to remove authenticator app and set up my previous upwork settings. Please help
Aleksandar's avatar
Aleksandar D Community Manager

Hi Sair,

 

I checked and it looks like you already fixed the issue you were having. Could you please let us know if you still need assistance with this?

Thank you.

~ Aleksandar
Upwork
Ryan's avatar
Ryan D Community Member

Hello

I'm having the same issue (Ubuntu 18.01). But I can't receive the verification code via the app or email. I get this error message - "Due to technical difficulties we are unable to process your request. Please try again later"

Andrea's avatar
Andrea G Community Manager

Hi Ryan,

 

Someone from our team will reach out to you via support ticket in order to assist you further. 

 

Thanks!

~Andrea
Sharon's avatar
Sharon P Community Member

Hi all
i cant get passed this screen ,
It wont send me text, or do anything.

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Sharon.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

~ Bojan
Upwork
Andrew's avatar
Andrew G Community Member

I am trying to change my settings page, i.e., email because my email is no longer valid. When I go to the settings page, it requests a code sent to my phone number, but I never received it. (I have done this multiple times) but when I press "resend," it sends a code to my invalid email address. How can I get into my settings to change my email address? 

Andrea's avatar
Andrea G Community Manager

Hi Andrew,

 

Someone from our team will reach out to you via support ticket in order to assist you further. 

 

Thanks!

~Andrea
Andrew's avatar
Andrew G Community Member

No one has yet opened a support ticket for me. Can you help? 

Goran's avatar
Goran V Retired Team Member

Hi Andrew,

 

Our team has already reached out to you via ticket and is waiting on your follow up. You can access your tickets on this Link, thank you.

~ Goran
Upwork
Kamrul's avatar
Kamrul H Community Member

Hi, I have reset my mobile phone and I have lost google authentication apps that's why I have to face some problems. now how to remove this app from my Upwork account and i will add just my mobile number option for 2 step verification.

 

Thank You

Aleksandar's avatar
Aleksandar D Community Manager

Hi Kamrul,

 

One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
Muhammad Waqas's avatar
Muhammad Waqas A Community Member

Hi,


I had previously set up the authenticator app with my Upwork account. Now I have changed my phone and cannot withdraw anything from Upwork.

I can still access my account and view jobs and messages. I can also submit proposals. Upwork asks for the 6 digit code from the authenticator app whenever I try to disable the authenticator from the settings or click 'Get Paid Now'. But I no longer have access to my previous phone.

 

I need help getting past this step and disable the Authenticator.

 

Regards,
M Waqas **Edited for Community Guidelines**

Aleksandar's avatar
Aleksandar D Community Manager

Hi Muhammad,

 

I checked and it seems that you already created a support ticket for your issues. I'll follow up with the team handling your case and you can expect an update very soon.

 

Thank you.

~ Aleksandar
Upwork
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