Aug 26, 2020 09:49:13 AM by Ian C
Hi
not receiving security code on my phone ??
I have been trying for ages. it now says I have exceeded max number of attempts to activate notifications by trying to add my phone number
Solved! Go to Solution.
Sep 10, 2022 01:30:19 AM Edited Jan 30, 2023 10:55:46 PM by Andrea G
Hi Eric,
If you need help verifying your phone number because you're not receiving the code, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Dec 16, 2020 02:37:46 AM by Joanne P
Hi Zamar,
I've escalated your concern to the team. One of our team members will reach out and assist you directly via a support ticket.
Dec 16, 2020 12:04:31 PM by Md Iftekhar A
Dec 14, 2020 10:55:23 PM by Bryan A
Hello,
During the last few months I've been having issues with my phone line, I tried to solve it with my phone company but I ended up losing my phone line and was given a new phone number.
Today, when I wanted to change the phone number, I logged into my account, went to "settings", and was asked to verify my identity through a text message. It does not let me enter the settings using my password or another form of ID verification (like my email), and since I have no access to my old phone number, I cannot change it from my account information because it keeps asking for a code sent through sms.
It is the same when I try to get paid, it only asks for a code sent to my old phone number and doesn't give me access using my password.
Please, indicate me what I can do to recover the access to my account or if you have to do something additional so I can introduce the new number and get paid.
Thanks
Dec 14, 2020 11:08:11 PM by Andrea G
Hi Bryan,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Dec 16, 2020 02:15:12 PM by Muntaha M
I had set up two-step verification. But I have lost the phone and I am not being able to collect my sim. Is there any way to change the number so that I can have access to my settings area?
Dec 16, 2020 02:20:18 PM by Aleksandar D
Hi Muntaha,
One of our team members will reach out to you directly via email to assist you further.
Thank you.
Dec 18, 2020 05:04:31 PM by Marvin B
Hi and Good day!
I already submitted a ticket #30469959. Asking for assistance in updating my mobile number. Thanks.
Dec 18, 2020 05:19:29 PM by Bojan S
Hi Marvin,
I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for your patience.
Dec 18, 2020 07:52:39 PM by Victoria J
Hello,
I need someone who can help me. I changed my phone line and now I have another number. I wanted to change it in the settings, but I couldn't, because every time I click on my profile settings, a page appears where I have to put the code sent to the number that is now disabled. How can I solve this situation?
Dec 18, 2020 08:48:24 PM by Bojan S
Thank you for reaching out to us, Victoria.
One of our team members will reach out to you directly via a support ticket to assist you with your request.
Dec 24, 2020 03:53:28 PM by Akhilesh S
when i try to click on setting it ask for otp but i lost my old number. please help
Dec 24, 2020 04:57:29 PM by Andrea G
Hi Akhilesh,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Dec 25, 2020 10:00:36 PM by Noemi L
Hello! Please help me change my old phone number to a new one, It was deactivated, so I can't get the verification code for the number, for this reason, I cannot go to profile settings or buy connects. please help.
Dec 25, 2020 11:03:19 PM by Bojan S
Hi Noemi,
We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Dec 26, 2020 01:01:35 PM by Bilge D
I lost connection to the authenticator app. So I can't edit my profile. What can I do?
Dec 26, 2020 01:11:53 PM by Antony V
Hi Bilge D !!!!
As you have lost the connection to the Authenticator app, you will not be able to edit your profile. There is no other way than using the authenticator app. But Authenticator is Only used if you need to set up a Billing method or need to edit a Billing method of yours. The other details can be added to your profile by : Settings> My Profile.
Please don't hesitate to ask any doubts.
Thanking You,
Antony
Dec 27, 2020 10:34:42 AM by Alex A
Hello,
I have an account on Upwork assoiciated with a lost phone number. I cannot login to that account because it requires me to enter an SMS code sent to that number. How can I restore access to that account?
I had to create a new account on Upwork to be able to login and leave this message because otherwise I couldn't even ask for help. This is completely stupid to be honest, and this is againts the rules to have multiple accounts, but that's how Upwork works.
Dec 27, 2020 11:42:07 AM by NikolaS N
Hi Alex,
Could you please click on my name and send me a PM with more information about the account you are referring to? I will be sure to look into your report and escalate it accordingly.
Please know that you can contact us directly on any social media you prefer and we will be happy to help you.
Dec 28, 2020 01:43:55 AM by Luciana C
Good day!
I do not have accesss to my phone number I used to login to my account (2 factor authentification code is sent there). I now have a new number which I'd like to connect to my Upwork profile as the 2-factor auth method so I can log in. Could you help me with this?
Thank you in advance!
Dec 28, 2020 03:48:10 AM by Luiggi R
Hi Luciana,
I've shared your concern with the team and we'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Dec 28, 2020 06:50:48 AM by Zohra P
Hi there,
I need help in changing my previous phone number on my Upwork account. When I go to setting, it asks for a verification code sent on the previous phone number that is no more in use.
Thanks
Dec 28, 2020 07:04:08 AM by Aleksandar D
Hi Zohra,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Dec 30, 2020 04:34:30 AM by Soaib A
Dec 30, 2020 05:24:57 AM Edited Dec 30, 2020 05:25:48 AM by Joanne P
Hi Soaib,
I can see that you have already submitted a support ticket to our team. One of our team members will reach out and assist you directly on your open ticket.