Identity Verification

[30e5ca4f]

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks

[ed0ca101]

Hello, I am from Mexico. I tried over and over to complete the identity verification process, but I always receive the error that you couldn't verify me, I feel very frustrated, I already tried with different documents and got the same result, I tried to receive help for the chat support but is awful dont resolve nothing is just a meta browser for search documents on academy. So here i am, there is an other option for verify my identity? or can you please help me to check my account if I have a problem on it?

[PradeepH]

Hi Roberto,

I'm sorry to hear about the frustration you've experienced with our identity verification process and the support you've received thus far. We understand how important it is for you to complete this process and start using Upwork fully. I recommend you to check this help page for the tips to successfully complete your verification. 

- Pradeep

[56621195]

Hello,
Please note that I am posting from a duplicate account since my main has been suspended and I cannot access Community Forums from it. This account was earlier closed and has ONLY been opened for support purposes.

My main account was recently suspended as I reported a Profile Picture Change. The issue had been resolved on my end but Upwork suspended my account for security purposes.

I completed the ID verification on Upwork, but they rejected it for no reason. The ID was:

- Valid

- Not expired

- A National ID

- Clear Pictures

- Not in English (older ID cards in my Country are not in English)

I have contacted Upwork Support multiple times but they just say its Invalid...I have no other forms of ID currently available.

This is Urgent, please solve ASAP since I was talking to a Client about a job and I might risk losing it if my account is not recovered soon.

Thanks.

[PradeepH]

Hello Galaxy,

I am sorry to hear about the action taken on your account. Could you please click on my name above this post and send me a private message with the registered email address for the account you are referring to? 

- Pradeep

[56621195]

I am unable to message you privately, so I will just drop that email of my account down here:

**Edited for Community Guidelines**

[PradeepH]

Hi Galaxy,

I checked the account and I see that you're already communicating with the relevant team via a support ticket regarding your concern. You can access your support tickets here after logging in to your previous Upwork account. You can also view and respond to the support ticket from the registered email address.

Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[56621195]

Thats not entirely the problem...first of all I cannot access that ticket directly, since my account on which the ticket is logged is suspended...thats not much of a problem since I can respond to the ticket via Gmail

Secondly, the support team keeps telling me that my ID is invalid and thats what I need help the most with. The ID I am submitting is the actual used ID in my Country but the Support team just rejects it for some reason. If you could provide help with that, I would be very grateful.

Thank you.

[PradeepH]

Thank you for getting back to us. I understand your concern. The support tickets are handled directly by our teams of experts and we have limited access to your details. Also, I will be unable to discuss ID related issues on this public forum for security reasons. I recommend you continue communicating with our team directly via the support ticket for better assistance. Thank you for your understanding. 

- Pradeep

[56621195]

Ok, thanks. I will try working out this issue with the team!

[0efa9996]

Hi,

I also have similar issue with identity verification. I uploaded my ID and all 3 points were showing in yellow color. It says that

We've started a manual review
Watch your email in case we need you to answer any questions.

However, i don't receive any emails, nor any information what happen with the yellow verification status I have.

Can anyone please do help me with the verification as I have an urgent project I need to work on?

Thank you,

Dina

[PradeepH]

Hi Dina,

I checked your account and it appears that your account is already verified now. Feel free to message us if you need further assistance.

- Pradeep

[c2dcfe46]

Hello,

Please I have an issue with my identity verification. It's been showing the yellow alert on the government issued id for 2 days and hasn't been resolved as shown in the screenshot png. Has my id been rejected or it's still being worked on?

Thanks.

[PradeepH]

Hi Abimbola,

I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot or photo copy of your ID card. 

- Pradeep

[1ddf4831]

Hi, I already complete my Identity Verification requirements. How long will I wait? So I can apply more jobs now. Thank you! 

[PradeepH]

Hi Joshua,

Thank you for your message. I checked and can confirm that the documents were uploaded just a few hours ago. Please allow 1-3 business days for the team to review and update your account. 

- Pradeep

[f55ba9bc]

I just brought two of my clients to Upwork, got paid by one of them ($85), the payment was still under process and suddenly the account got suspended. I wasn't even notified on mail or anything. The second client also sent me the invite but I couldn't accept it as the 'accept offer' button was greyed out and I couldn't connect. 

The first payment has been deducted from client's escrow account and just before I receive it, Upwork has suspended my account for I don't even know why? I have provided all the documents as they asked and completed the verification so that should not be the cause. I am really really frustrated after having so many hours at that work and then my money being withheld like this. If the $85 hasn't been reversed in the client account, and I haven't received that too then the question is where is it gone? 

[imenetalk]

The key to everything must be here "I just brought two of my clients to Upwork".

This needs some unpacking. 

- What does "brought them" mean? and for what intention? 

- How much time did the contract you opened last? 1 day ? 2 hours? 2 weeks?

- What was the scope of the work?

It all needs to make sense for it to be legit 🙂 

[PradeepH]

Hi Devanshu,

I am sorry to hear about the action taken on your account. I checked your account and it appears that you need to verify your account before you apply for new jobs. I see that you have already uploaded the documents for verification. Please allow 1-3 business days for the team to review and update your account. 

- Pradeep

[c60771cb]

Good day, I'm trying to get verified automatically using my valid NBI Clearance but its keep failing. Is NBI Clearance still acceptable in validating my account? It is currently in a manual review after few failures in verification.

[LuiggiR]

Hi Aldren,

I'm sorry that you were having trouble with the verification process. Upon checking with the relevant team, I can confirm that your account has been successfully verified. Don't hesitate to let us know if you need further assistance.

[4352ea83]

Hello! I need help with my verification. At the time I carried out the process I had a pending job and now I cannot complete it because when I try to upload the files it tells me "error". Is this because my account has not yet had verification confirmation? If so, how many days does it take?

[gandhi_chintan]

You need to verify your profile by going in to profile settings.

Regards,

Chintan,

**Edited for Community Guidelines**

[adilshafiq20]

Hi Melisa, I think you have to optimize your profile in the English language if you want to work from all countries.

because not everyone is familiar with your language,but English is compulsory if you want work on any online platform.

[LuiggiR]

Hi Melissa,

I'm sorry that you were having trouble with the verification process. Upon checking with the relevant team, I can confirm that your account has been successfully verified. Don't hesitate to let us know if you need further assistance.

Regarding the deliverable you were trying to submit, could you try that again now? If the problem persists, try clearing your browser cache and cookies. Let us know if you need further assistance. 

[7f4570ab]

What is my identity like now? Waiting for approval or error. Help me

[LuiggiR]

Hi Le Phuoc Ngoc Nhi,

I see that part of your submission is being manually reviewed by the relevant team. It can take 1-3 for their review to be completed; you can rest assured they'll contact you directly if more information is needed. 

[7f4570ab]

It's been so long but I haven't received any response

[8426c9d7]

My country and ID card has been verified now the 3 option show but I am not able to see the button for the next process verification that upwork demands,
Please guide me regarding this,
Thank you 

[LuiggiR]

Hi Maryam,

I'm sorry that you were having trouble with the verification process. Upon checking with the relevant team, I can confirm that your account has been successfully verified. Don't hesitate to let us know if you need further assistance.

[8426c9d7]

Thank you, LuiggiR

[c7ed6962]

I completed my Identity Verification over 12 hours ago.  The Support Chatbot tells me 20 to 30 minutes.  Possible upto 1-2 hours or more.

Am I able to work without receiving notification of successful identity verification?  I have 2 contracts on the table.  Lost 1 today over this.

What can I do?

[ArjayM]

Hi Albert,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

[c6c75988]

I've changed my payment method more than 3 days ago, but I don't receive an email from upwork for the next step to get my profile verified, can someone help me with that please?

[ArjayM]

Hi Ruthnie,

Thank you for reaching out to us here in the Community. We understand you want to get verified as soon as possible. However, I looked closely at your account and confirmed that it doesn't need to be verified just yet. The team will let you know if there is a need for any verification in the future. 

You may want to visit this help article to familiarize yourself with how the process works.

[f7fd679d]

Hello, Hope you're all doing well, I'm trying to verify my account. I've already taken a photo of my ID, and now it asks for my passport. I'm taking a photo of it, but it keeps telling me that it can't recognize it. Even though it's literally a photo of my passport in a good quality. I got so frustrating because of how much times I've tried.

[JoanneP]

Hi Ahmed,

We've checked with our verification team and they have confirmed that one of our team members reached out to you directly via a support ticket. 

[chubbyd123]

so basically i have tried verifying my id, i took the picture as the instruction said , black background , corners shown, i don't know why the ai bot cannot accept it and it needs to be manually reviewed , when it gets manually reviewed they tell me to verify again , 
i understand that upwork tells the freelancer to verify up to two times or 3 to make sure he is the person with the id , 
and i do understand that there is certain translators who will review my id and see if it's accurate , but i think the mistake is here 
my name in my ID Card is **Edited for Community Guidelines** if you convert it to english it will be Mohamed Ali Ben Hadj Hamed
while i wrote my name Mohamed Ali Belhadj Hamed since it's easier, shorterand thats how any tunisian reads it and converts it, so please look forward for my issue, i would like to also get a virtual video call to be reviewed manually, 
much love and respect for all upwork support team you guys are doing a good job, i hope you guys solve this issue as soon as possible ❤️

[ArjayM]

Hi Mohamed Ali,

I reached out directly to the team handling the review and they confirmed that the issue has been cleared. Your account is now active so you can proceed with submitting proposals to potential clients as usual. Let us know if you need further assistance. Thank you!

[chubbyd123]

i really appreciate it so much , i also have another issue , but i will it again , i tried to link my bank account but that was before i change my old nickname to my original name and last name , i linked my bank account with my upwork account , so basically upwork bot will not confirm my bank account , i have some features that are not working due to that issue , i didn't try again the withdraw method until now i am verfied 
please keep an eye on my account ! 

[LuiggiR]

Thanks for letting us know, Mohamed. We've escalated this to the relevant team and can confirm that your beneficiary name has been successfully verified.