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Re: Client cannot see tracked changes

Active Member
Jason L Member Since: Mar 7, 2018
1 of 7
I submitted work to a client several times, but he tells me he does not see the changes I am making. This may be because I am manually making the changes he suggests, and then deleting the comments, instead of clicking accepting the changes.

More info, I my computer has Microsoft word 2013, and I store the document on my personal email: mail.com.
I also work on the public computers at the library, and I have read that using multiple versions of word can cause problems.

My question is, has anyone else had this problem with clients tracking changes?
Community Guru
Jennifer M Member Since: May 17, 2015
2 of 7

I think Office 365 collapses comments. You can always do them in a G Doc and then you can keep track of comments.

Community Guru
Jennifer R Member Since: Sep 15, 2017
3 of 7
Community Guru
Nichola L Member Since: Mar 13, 2015
4 of 7

Jason L wrote:
I submitted work to a client several times, but he tells me he does not see the changes I am making. This may be because I am manually making the changes he suggests, and then deleting the comments, instead of clicking accepting the changes.

More info, I my computer has Microsoft word 2013, and I store the document on my personal email: mail.com.
I also work on the public computers at the library, and I have read that using multiple versions of word can cause problems.

My question is, has anyone else had this problem with clients tracking changes?

____________________

Presumably, you are making the text changes in a different font colour, even if you delete the comments? Your client should be able to see the changes even if he does not have the review tab activated. I use Word 2010 and 2016 (on different computers), and haven't had a problem so far - not even when sending files to a Mac. However, I always send a client a marked-up copy +comment boxes and a clean copy with the corrected text. 

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Community Guru
Kim F Member Since: Aug 26, 2015
5 of 7

If the changes aren't recorded, the easiest option would surely be to use compare docs and create a new tracked version.

Active Member
Charlene B Member Since: Feb 14, 2019
6 of 7

If you have not resolved the issue yet, it may be on the client's end. Your client needs to make sure to open the Review tab in the Word document, then click on Track Changes, then "All Markup" to see the changes.

Community Guru
Preston H Member Since: Nov 24, 2014
7 of 7

Send the client screenshots of what you are seeing on your end.

That could help trouble-shoot where the problem is.


The client may see the screenshot and realize: "That's exactly what I want."

 

The next step would be to figure out why he isn't seeing the same thing when he opens the document on his end.