Jul 2, 2018 06:55:01 AM by Tammeral H
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.
Jul 31, 2018 06:16:25 AM by Rajesh S
When i am trying to hire any freelancer it's said that your billing method is not valid but i l already added paypal as my primary billing method.
Now tell me what is solution for that?
Jul 31, 2018 06:38:08 AM by Goran V
Hi Rajesh,
Our team will reach out to you shortly and assist you further, thank you.
Aug 1, 2018 06:28:14 AM by Rajesh S
I am adding billing method as Visa Debit card in my Upwork account and upwork also cut some amount from my account to verify my ownership of debit card.
But still i am not able to hire freelancer when i am going to hire someone then its says your billing method is invalid and choose another method.
Oct 22, 2018 01:58:51 PM by Vincent O
I added my billing method. Upwork took close to 11$ from my mastercard but now they say charge failed. I have lost 11$. I need to know why after successfully verifying my card upwork has not updated it. Hoping for a refund.
Oct 22, 2018 02:35:14 PM by Bojan S
Hi Vincent,
We'll have one of our agents reach out to you shortly and assist you further regarding your concern! Thank you for reaching out to us!
Nov 5, 2018 10:34:48 AM by Tiffany C
Nov 5, 2018 11:10:47 AM by Bojan S
Hi Tiffany,
We'll have one of our team members reach out to you shortly and assist you directly with your concern, thank you.
Feb 27, 2020 02:30:44 PM by Muhammad Faisal A
Having a problem in
Add a billing method
We are unable to authorize your card. Please add another billing method or contact your issuing bank.
Feb 27, 2020 02:47:09 PM by Bojan S
Hi Muhammad Faisal,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Dec 14, 2018 08:14:58 PM by Cheryle S
Im having same problem worst customer service... cant find anyone to contact
Jun 12, 2019 03:41:10 AM by Ana D
Hi! I exceeded the maximum attempts to verify card. Can somebody from the support please help?
Thanks!
Jun 12, 2019 04:21:46 AM by Goran V
Hi Ana,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Jun 22, 2020 01:34:21 AM by Maaz A
Hey there,
I am attaching my bank account with my Upwork client account. But receiving this error "
"
Jun 22, 2020 01:43:12 AM by Goran V
Hi Maaz,
I would recommend checking with your bank if your card is enabled for international charges. You can also check out this Help Article and learn more about our accepted billing methods. Thank you.
Jan 19, 2021 04:47:10 AM by Tahir M
I NEED SOMEONE TO ASSIST ME REGARDING BILLING METHOR. MY ISSUE IS "We are unable to authorize your card. Please add another billing method or contact your issuing bank."
BEST REGARDS
Jan 19, 2021 05:11:27 AM by Goran V
Hi Tahir,
I would recommend checking with your bank if your account is enabled for international charges or adding another Billing Method. Thank you.
Dec 22, 2018 03:26:49 AM by Wendy H
Need to hire freelancers and getting error message: 'We are unable to authorize your card. Please add another billing method or contact your issuing bank
Dec 22, 2018 03:43:20 AM by Bojan S
Hi Wendy,
We'll have one of our team members reach out to you directly and assist you further with your billing method issue, thank you for your patience.
Dec 27, 2018 11:46:08 AM Edited Dec 27, 2018 11:46:42 AM by Shirish W
I am also having the same issue but no one has yet contacted meregarding my unverified Payment.
Dec 28, 2018 09:59:41 AM by Narshi P
Hi,
I have registered client account and when I added card at that time its showing this:
Dec 28, 2018 10:59:50 AM by Bojan S
Hi Narshi,
We'll have one of our team members reach out to you shortly and assist you directly with your concern, thank you.
Jan 2, 2019 11:13:54 AM by Jose Miguel P
I have the same problem, and i change my creddit card, but dont let me continue... My account is suspended temporally
And every time the message is:
Requires verification
Jan 2, 2019 01:04:39 PM by Bojan S
Hi Jose Miguel,
We'll have one of our team members reach out to you directly via support ticket and assist you further with your billing method verification process, thank you.
Jul 17, 2019 12:12:54 AM by Leroy L
Okay so i went to verify my cc via contact custormer support link
and there was no contact details to be found
Tried using support bot and ended in the same result going around in circles.
Also no contact support details via this community forum
Not sure if this is a prank or something
Thanks
Jul 17, 2019 12:38:25 AM by Goran V
Hi Leroy,
I`m sorry about the inconvenience this had caused you. One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Jan 14, 2019 11:43:37 AM by Carl-Gustav H
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card or contact Upwork to solve this issue.
Jan 14, 2019 12:07:02 PM by Valeria K
Hi Carl-Gustav,
We'll have one of our agents reach out to you and assist you with the verification.
Jan 25, 2019 08:49:50 AM by Kayln M
Hello, I am really struggling to find any help with verifying my billing method. I attempted too many times and now I am locked out. I need to be able to verify my billing so I can pay the person who is helping me. The chat bot didn't help, articles didn't help. I find it hard to believe I am the first and only person with this problem. I have been trying to fix the problem myself for over 30 minutes now. Total waste of time.
Jan 25, 2019 09:12:55 AM by Bojan S
Hi Kayln,
We'll have one of our agents reach out to you directly and assist you further with your billing method verification issue, thank you.
Jan 25, 2019 09:11:27 AM by Kayln M
I really need help verifying my payment/account. I attempted at the required amounts on my bank statement and now I am unable to find anyone to help me "verify now." This is extremely frustration. I am trying to pay my freelancer. Please help me verify my billing method ASAP.
Thank you for your time. I know it's not your fault. I am just frustrated at the time wasted.
Kayln M-V
Jan 28, 2019 10:26:39 AM by Nauman A
Jan 28, 2019 10:29:17 AM by Joynul A
Hi Nauman,
Welcome to the Upwork community. Thank you very much for your post. Please contact with customer support they will take care of it.
Have a great day!
Jan 28, 2019 11:35:22 AM by Bojan S
Hi Nauman,
We'll have one of our agents reach out to you directly and assist you further with your verification process, thank you for your patience.
Jan 31, 2019 11:46:41 AM by Evgenia B
I am locked out of verifying my card as I had 3 failed attempts 😞 How can I verify my card?