Dec 11, 2019 08:17:22 AM by Alya U
Hello!
I've just set up a new client account. I tried setting up the billing method with my VISA debit card but it didn't work. It just said 'we're unable to authorize your card'. How do I proceed from here?
Thanks in advance!
Apr 13, 2022 01:14:25 PM by Sheharyar K
Hi!!
I am trying to set the billing method with my mastercard but it didn't work. It says 'we're unable to authorize your card', Kindly help me out.
Thanks in advance!
Apr 13, 2022 03:47:47 PM by Joanne P
Hi Sheharyar,
I checked and it looks like the transaction is being declined by your card-issuing bank. Please reach out to them so that they can check on the specific decline error.
Apr 16, 2022 11:54:49 PM by Sheharyar K
Hello!!
I have contacted my bank twice, they say there is no denial from their side. International transactions and other requirements are all active. I have also tried four different acounts with different banks but the issue remains the same. Kindly help me out I am unable to buy connects and proceed with my work.
Thanks for your cooperation!
Apr 17, 2022 01:36:35 AM by Pradeep H
Hi Sheharyar,
Thank you for your message. I see that you have managed to complete your transaction to purchase 40 Connects using your card today. Feel free to message us if you need further assistance.
Thank you,
Pradeep