May 19, 2020 04:11:59 AM by Monali S
Hey Upwork,
Today, Upwork deductated for Membership Plan Renewal Charges but I don't want to countinue with updated plan so I want to cancel plus plan and refund for same.
Thanks,
Monali
Jun 1, 2020 03:30:10 PM by Alysia B
Hello
I am sorry for inconvenience, i got charged for monthly memebership, i thought i was on free account, i got a message i got charged 49 bucks, i want to stay on free plan
Jun 1, 2020 04:19:14 PM by Aleksandar D
Hi Alysia,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 1, 2020 06:04:26 PM by Rani G
I just received a $50 charge and realized that I was upgraded to Upwork Plus without my permission. I downgraded my membership but would like a refund. Thanks
Jun 1, 2020 06:35:46 PM by Ricardo C
You can contact the suppor team and tell them that the membership upgrade wasn't that you meant, and you need them to refund the membership fee paid.
But as far as I know, it's not bad to keep your plus membership. It will help you more than you pay. 🙂
Here's the link to upwork support team.
Jun 1, 2020 06:40:11 PM Edited Jun 1, 2020 06:40:54 PM by Rani G
I tried to contact support through the link but i keep being sent back to this community. I'm sure its a no brainer for folks that use this platform often, but I find it super frustrating!
Jun 1, 2020 07:07:49 PM by Ricardo C
You will need to login to the help center, you can choose your account type: freelancer, client, or something like that. And then click get help button.
The support agent will come to you shortly.
Jun 1, 2020 07:20:15 PM Edited Jun 1, 2020 07:20:35 PM by Rani G
thanks but again, sending me back to the community chat.
Is there a moderator here that can pass this along? Its so frustrating that we can't reach support directly.
Jun 1, 2020 07:23:44 PM by Aleksandar D
Hi Rani,
Thanks for reaching out to us. I shared your concern with the rest of the team and one of our agents will reach out to you directly via a support ticket to assist you further with the refund.
Thank you.
Jun 2, 2020 07:20:50 AM by Mark S
Hi, I tried to raise this issue in a more private way, but after your support bot continually pushed me here, I've decided to post my concern that Upwork support changed my account from Free to Plus and then immediately charged me $49! Can you please explicitly (and preferably no publicly!) show me where I agreed to this?
I also await your refund before I take it up with my bank.
Regards
Mark.
Jun 2, 2020 07:43:42 AM by Bojan S
Hi Mark,
I apologize for the inconvenience this caused. One of our team members will reach out to you directly via a support ticket to assist you with your request.
Thank you!
Jun 3, 2020 08:50:18 AM by Leanne O
Hello,
I have been charged for a monthly membership fee several times, I did not sign up for this whatever it is. Can you please refund this and cancel this? I am very displeased, as I did not sign up for this.
Thanks,
Leanne Oaten
Jun 3, 2020 10:00:51 AM by Bojan S
I apologize for the inconvenience this caused, Leanne.
One of our team members will reach out to you directly via a support ticket to assist you with your request.
Thank you!
Jun 6, 2020 06:26:40 AM by Claire S
I did some work with a freelancer through Upwork a few weeks ago, they designed my FB banner. I paid them. I have since been receiving emails from Upwork about a premium trial. Since I never requested a trial, I ignored them. Now I've received an email saying they've taken payment of £49.99 from my paypal account. I have no idea what it's for or how to contact anyone. Can someone please help?
Jun 6, 2020 07:44:58 AM by Aleksandar D
Hi Claire,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 8, 2020 03:51:00 AM by Claire S
Jun 7, 2020 03:48:33 AM by Tobi O
I was upgraded to Upwork plus today when I never requested it and debited $50.I have cancelled this as I am not currently recruiting and would like a refund!
Jun 7, 2020 04:34:31 AM by Aleksandar D
Hi Tobi,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 12, 2020 11:25:38 AM by Jordan M
I was unaware that I had automatically been signed up to the UpWork premium subscription, I didn't approve this payment or want it to be taken. My bank has refunded it to my account. I created an UpWork account for a one-off piece of work I needed to hire for.
Jun 12, 2020 01:58:56 PM by Bojan S
Hi Jordan,
We'll have one of our agents reach out to you via a support ticket to assist you with your refund request.
Thank you for reaching out to us.
Jun 15, 2020 06:49:09 AM by Pishoy F
I signed up to try Upwork with basic plan (Free). I got charged $49.99 for a pro without signing up for it. How to dispute?
Jun 15, 2020 07:11:03 AM by Bojan S
Thank you for reaching out to us, Pishoy.
One of our team members will reach out to you directly via a support ticket to assist you with your request.
Jun 15, 2020 11:48:21 AM by Megan O
Hi there,
I was charged for a UpWork Plus account without notice. I did not want to be charged for UpWork plus and want a refund, how do I do this?
Jun 15, 2020 12:57:37 PM by Megan O
Hi,
How can I receive a refund for this? Not sure how this works. Thanks in advance.
Jun 15, 2020 02:15:37 PM by Bojan S
I apologize for the inconvenience this caused, Megan.
We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Jun 15, 2020 10:15:53 PM by Dan D
I got charged 49.99 plz refund. I need basic plan only. idno y I got charged.
Jun 15, 2020 11:20:53 PM by Aleksandar D
Hi Dan,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 16, 2020 08:15:23 AM by Michael B
Our account was charged a membership fee 10 times on June 12 and June 13.
Can you reverse these fees?
Jun 16, 2020 09:33:57 AM by Bojan S
I apologize for the inconvenience this caused, Michael.
We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Jun 17, 2020 10:29:31 AM by James F
I have been charged $50 for a plus account for some reason, when I try to contact support I get sent here. How do I talk to support to get a refund?
Jun 17, 2020 12:50:21 PM by Bojan S
Thank you for reaching out to us, James.
One of our team members will reach out to you directly via a support ticket to assist you with your request.
Jun 19, 2020 10:09:31 AM by Yuya T
Hello, I thought I canceled my plus membership, but I was charged today. I haven't been and won't be using the membership and I'm wondering if I can request a refund. Thank you!
Jun 19, 2020 10:41:57 AM by Bojan S
Hi Yuya,
We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Jun 19, 2020 10:34:13 AM by Dani K
Hi there - I was just charged for upwork plus but never signed up.
Jun 19, 2020 11:39:11 AM by Bojan S
Thank you for reaching out to us, Dani.
One of our team members will reach out to you directly via a support ticket to assist you with this concern.
Jun 20, 2020 06:02:17 AM by Naveen R
Jun 20, 2020 09:39:14 AM by Aleksandar D
Hi Naveen,
I'm sorry for the inconvenience this has caused you. One of our team members already reached out to you directly via a support ticket to assist you further with the refund.
Thank you.
Jun 21, 2020 07:26:37 AM Edited Jun 21, 2020 08:44:40 AM by Aleksandar D
Hi,I don't understand why something got my money from my card. Please help me to her a refund and close my account. **Edited for Community Guidelines** - I found this invoice, but I didn't buy that. Please help me. Thanks
**Edited for Community Guidelines**
Jun 21, 2020 08:49:47 AM by Aleksandar D
Hi Dima,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 22, 2020 02:17:21 PM Edited Jun 22, 2020 03:07:49 PM by Valeria K
I HAVE BEEN CHARGED $50 BY FRAUD BY UPWORK.COM
I DO NOT NEED ANY OF YOUR **Edited for Community Guidelines**. JUST REFUND ME MY MONEY BACK OR I WILL BE DISPUTING THE CHARGES WITH MY BANK.
Jun 22, 2020 04:30:16 PM by Valeria K
Hi Sujith,
I checked and see that you've already spoken to our customer support and the issue has been sorted out. Please, refer to the support ticket here. If you have any further questions or need assistance, feel free to follow up here or directly via that support ticket.