Jun 25, 2018 05:14:32 AM by Priyank K
I tried to attach to my mastercard in payment method but its showing unable to authorize your card.
How can I resolve this issue
Jul 23, 2021 10:44:48 AM by Hassan S
I am having the same issue. Please resolve it. I am trying since last week.
Jul 23, 2021 11:54:42 AM by Andrea G
Hi Hassan,
Someone from our team will reach out to you via support ticket in order to assist you further.
Aug 29, 2021 09:13:22 PM by Richard M
Hi Govan. I am experiencing an issue with Upwork "
I want to buy connects. I am trying to add MasterCard as a billing method. I saw the following error :
"We are unable to authorize your card. Kindly contact with your Issuing Bank."
I contact my bank and use the same card on other websites, it is working well.
Kindly help me to resolve this issue so I can buy more connects to work. please help
Aug 30, 2021 12:09:28 AM by Pradeep H
Hi Richard,
One of our team members will reach out to you via ticket as soon as possible and assist you further.
Thank you.
Pradeep.
Oct 19, 2021 01:43:04 PM Edited Oct 19, 2021 01:44:43 PM by Disha P
I'm not able to add a card on billing method and getting the same error can you please help me
Oct 19, 2021 02:58:01 PM by Bojan S
Hi Disha,
I checked this for you and was not able to replicate the issue you’re experiencing. Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Oct 20, 2021 03:21:42 PM by Disha P
Oct 23, 2021 08:39:37 AM by Loan N
Oct 23, 2021 09:15:22 AM by Luiggi R
Hi Loan,
I'd like to clarify that some card-issuing banks will restrict the use of debit cards on Upwork due to the payments being classified as 'recurring'. Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. Alternatively, you may use any other of the available billing methods.
Nov 30, 2021 05:27:40 AM by Warda M
Same issue! I tried to attach my mastercard in payment method but it is showing unable to authorize your card.
How can I resolve this issue? The card is working well on other sites.
Nov 30, 2021 06:05:41 AM by Goran V
Hi Warda,
Could you please clarify if you're trying to add a billing method or a payment method to withdraw your funds? Thank you.
Dec 8, 2021 05:43:39 PM by Avery O
Hi Warda,
I can see that you were already assisted through a support ticket. If you need further help, please don't hesitate to update your ticket thread so that the team handling your concern can assist you further.
Nov 30, 2021 06:59:14 PM by Mohammed M
I am having the same issue and i need help. can someone reach out to me please
Dec 26, 2021 07:17:59 AM by Ayaz K
I am Having same problem Kindly help me out i shall be very thankfull.
Dec 26, 2021 08:22:24 AM by Nikola S
Hi Ayaz,
Thank you for reaching out to us. Could you please try to add your credit card again after a couple of hours and let us know if the issue persists? We will be happy to assist you further if the issue persists.
Jan 2, 2022 01:10:55 AM by Ayaz K
i have visa debit card and attempted several times still gettting the error we are unable to authotize...etc. i a entering all the information correctly
Jan 2, 2022 02:53:59 AM by Nikola S
Hi Ayaz,
I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
Dec 27, 2021 09:02:16 AM by S Kaur Book Club S
hi Goran, i am facing this error while adding my card details on upwork. can you please help me.
Your bank was unable to verify your information. Please contact them and try again.
i am already behind the work.
Dec 27, 2021 10:52:06 AM by Bojan S
Hi there,
We’ll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method.
Thank you for reaching out to us.
Dec 28, 2021 08:01:14 AM by Ayaz K
I am trying to buy connects but unable to authorize my payment method i have visa debit card
Dec 28, 2021 08:57:31 AM by Andrea G
Feb 21, 2022 01:32:31 AM by Arslan A
i have master card but i cannot be able to upgrade membership plan
Feb 21, 2022 01:55:22 AM by Goran V
Hi Arslan,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your billing method. Thank you.
Feb 27, 2022 06:50:12 AM by Ahsan B
Hi, Goran V,
I hope you are doing very well, with due respect, I got this message while, I adding my billing method to purchase the connects "We are unable to authorize your card. Please add another billing method or contact your issuing bank"
PLease help me to resolve this issue.
Regards,
Ahsan
Feb 27, 2022 08:43:45 AM by Nikola S
Hi Ahsan,
Thank you for reaching out to us. I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.
Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.
Mar 4, 2022 06:38:08 AM by Ahsan B
Hi Nikola S,
I hope you are doing well, I have today talked with the bank, they said me, your debit card (Visa) is allow me to do the recurring transcations. this is also setup to make international payments.
I am still facing the same issue after that, please keep me in your consideration and solve my issue, I am really stuck in the problem.
Thank you.
- Ahsan
Mar 4, 2022 07:56:54 AM by Andrea G
Hi Ahsan,
Someone from our team will reach out to you via support ticket in order to assist you further.
Mar 16, 2022 12:42:25 AM by Faheem M
I am having the same problem: We are unable to authorize your card. Please add another billing method or contact your issuing bank.
Mar 23, 2022 05:48:31 AM by Noor Uz Z
Hello, I am having the same problem whenever I try to connect my debit card to UpWork it says "We are unable to authorize your card. Please add another billing method or contact your issuing bank" even though I have turned on my online banking, and also I can purchase online from other websites. but while attaching my card to upwok I always get this error. Please help me to configure this. Thank you!
Sep 6, 2019 08:05:03 AM by Desireoluwa F
Help, i am unable to add my debit card, error message being 'unable to authorize card'
Sep 6, 2019 09:26:37 AM by Bojan S
Hi Desireoluwa,
If the debit card your bank issued doesn't require prefunding, you should be able to add it as a billing method. For more details on how to set up your billing method check out this guide!
Thank you!
Sep 27, 2019 05:53:26 PM by Joanne P
Hi Iotize,
There will be two small charges totalling $10.00 (USD) to verify your credit card. For more information, please check out this help article. Thank you.
Jan 23, 2020 08:35:24 AM by Yevhen L
I have the same error.
So, if I am correctly understand - I need to have 10 USD on my card.
But here is a problem - I ordered new payoneer card (am I right is it correct card?) And I haven't money on card. And payoneer prohibits replenishment of card by myself
So for receiving money on Upwork I need to add card and I can't add card because I haven't money on it. Vicious circle
So how to fix this situation??
Jan 23, 2020 09:04:16 AM by Bojan S
Hi Yevhen,
We'll have one of our agents reach out to you via a support ticket to further advise you regarding this concern.
Thank you for reaching out to us.