Apr 10, 2019 09:32:35 AM by Emiel S
Hello
My bank and VISA confirms everything is OK.
at Upwork, I get
"We are unable to authorize your card. Please add another billing method or contact your issuing bank."
Please help.
Apr 10, 2019 09:43:07 AM by Tim B
I am having the same issue. There is more than enough money in the account to cover my bill, but Upwork has not been able to charge. The bank tells me they have not even seen a charge attempt from Upwork at all.
Feb 13, 2020 10:11:13 AM Edited Feb 13, 2020 10:12:37 AM by Sharjeel A
Hi
facing same problem, unable to authorize your card.The bank officer said that everything is ok.Need help!
Feb 13, 2020 10:36:47 AM by Bojan S
Hi Sharjeel,
We'll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you for reaching out to us.
Jul 16, 2020 12:47:13 PM by Jose Gabriel B
Hello! I'm getting the same error message when I try to add a billing method. Could you assist me, please?
Jul 16, 2020 01:18:19 PM by Bojan S
Hi Jose Gabriel,
Looks like you removed your billing method. Please use this link to see the billing methods available to you and add one of those.
Thank you.
Jul 16, 2020 01:39:31 PM by Jose Gabriel B
Jul 16, 2020 02:51:59 PM by Bojan S
Hi Jose Gabriel,
We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method.
Thank you for your patience.
Jun 27, 2022 05:39:16 AM by Chaudhry Mustafa J
I have the same issue. I contacted my bank and my card is fully activated. Ive used it on other sites as well. Keep getting the error "We are unable to authorize your card. Please add another billing method or contact your issuing bank."
I need to buy connects. Please help
Jul 20, 2020 09:51:58 PM by Marie P
Hi, Bojan.
I've added a VISA/mastercard in upwork but it says "Your card is restricted by your card issuer and cannot be used at Upwork. Please add another billing method or contact your issuing bank"
What does it mean?
Jul 20, 2020 11:46:49 PM by Aleksandar D
Hi Marie,
You should check with your bank for more information as the charge is getting declined. Feel free to check out this help article to learn more about acceptable billing methods.
Thank you.
Aug 16, 2022 12:25:52 PM Edited Aug 16, 2022 12:27:19 PM by Urooj F
hi BOJAN!
I am having a same problem as sharjeel and I am trying with MASTER card. I had a problem with the VISA card .
Aug 16, 2022 01:31:02 PM by Arjay M
Hi Urooj,
I have checked your account and I can't seem to replicate the issue. It looks like you just added a billing method a few hours ago and it's currently active. Let me know if you need further assistance.
May 5, 2022 07:17:31 PM by Joanne P
Hi Mumtaz,
It looks like the transactions have been declined. It would be best to reach out to your card-issuing bank so that they can check on the specific decline error.
Sep 5, 2020 01:54:11 AM by Aljon C
Hello,
Please assist, I'm also having the same issue while using the credit card issued by my bank.
Thank you.
Sep 5, 2020 04:07:59 AM by Nikola S
Hi Aljon,
It looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding. Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.
Oct 26, 2020 12:05:48 PM by Sachin K
Upwork Says "We are unable to authorize your card. Please add another billing method or contact your issuing bank." How can i fixed this problem.
Oct 26, 2020 12:30:37 PM by Andrea G
Hi Sachin,
It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.
Thanks!
Apr 5, 2023 02:50:02 AM by P Mohammed S
I tried to attach to my VISA in payment method but its showing unable to authorize your card.
How can I resolve this issue
Apr 5, 2023 08:15:55 AM by Annie Jane B
Hi Mohammed,
Could you please try contacting your bank, ask them to allow international transactions, and ask them to remove any restrictions so you can use it on Upwork? Let us know if the issue persists.
Apr 10, 2019 11:02:04 AM by Emiel S
me too, I get:
Apr 10, 2019 12:10:15 PM by Bojan S
Hi Emiel,
One of our team members will reach out to you directly via support ticket to assist you with your concern.
Thank you.
Apr 12, 2019 07:22:41 AM Edited Apr 12, 2019 08:20:16 AM by Bojan S
What about for me Bojan?
I am, having the same issue and now my account is suspended for non-payment. This is nopt my fault because the money is there. But for some reason your system is not able to process the charge. Also, the bank says that there have been no attempts by Upwork to charge me that they can see.
THe banks stated this:
**Edited for community guidelines**
Please help me resolve this ASAP so I can get my account back to good standing. And no, I do not have another payment method available.
Apr 12, 2019 08:24:24 AM by Bojan S
Hi Tim,
I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.
Thank you for your patience.
Feb 20, 2022 09:25:21 AM by Umar A
Hi Bojan
I am facing the same issue putting all the necessary info. Forum shows identification error
Plz guide
Feb 20, 2022 09:56:53 AM by Luiggi R
Hi Umar,
It looks like your billing method was being declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding. In addition, you may contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.
Sep 10, 2023 03:22:14 AM by Tooba S
Hi Luiggi,
I am facing the same issue. I checked with the card issuer and everything is fine at their end. This is the error I get when I try to add my card. "We are unable to authorize your card. Please add another billing method or contact your issuing bank."
Can you please advise?
Sep 17, 2020 05:08:34 AM Edited Sep 17, 2020 05:10:01 AM by Naresh S
Sep 17, 2020 06:18:25 AM by Naresh S
I've already go through that guide, and i know how to add billing method, and my bank account is enabled for international charges but still it showing the same.
Sep 17, 2020 06:50:31 AM by Goran V
Hi Naresh,
Our team has reached out to you via ticket to assist you further with your billing method. Thank you.
Sep 20, 2019 10:51:30 AM by Javed I
I am also facing the same issue. Although i have contacted my related bank and they said everything is fine there and they did not see any transaction attempt from upwork..
Sep 20, 2019 12:37:12 PM by Bojan S
Hi Javed,
I checked this for you and was not able to replicate the issue you're describing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Feb 7, 2020 04:29:04 AM by Hammad B
Hi,
I have the same problem I have Mastercard of UBL and it is working on other websites but it is not working on Upwork and I can't find any email or contact information of Upwork to find help.
Feb 7, 2020 04:49:09 AM by Goran V
Hi Hammad,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your Mastercard. Thank you.