Jun 25, 2018 05:14:32 AM by Priyank K
I tried to attach to my mastercard in payment method but its showing unable to authorize your card.
How can I resolve this issue
Jan 25, 2020 11:28:52 AM by Adeel P
Every time someone is reporting this, their team is saying one of Agent will contact them, I have already discussed with one of the agent, they are keep telling me that the issue is on our bank side, but I can add this card anywhere else, like Aliexpress, Sony Store, AWS, etc. but only upwork is not allowing me add my card.
Not sure what's wrong with them.
Jan 25, 2020 03:22:48 PM by Joanne P
Hi Adeel,
I checked your account, and it looks like the team has already reached out to you regarding your concern with purchasing connects. Please follow the information they shared on the step that you need to complete so that your payment method can be verified. If you need further assistance, please feel free to post it on your ticket so the agent can assist you further. Thank you!
Jan 26, 2020 01:09:34 AM by Adeel P
Joanne,
They replied to me for ID verification, which I already did in October, with VIdeo and Documents, but still I did it yesterday again, and I have no idea what happened now,
Because in my profiles settings page, ID verification is still showing old verifications performed in October and September.
Jan 26, 2020 02:44:20 AM by Aleksandar D
Hi Adeel,
As part of our ongoing work to keep the Upwork marketplace a secure place for freelancers and clients, verification is sometimes required more than once. We do try to avoid doing this repeatedly and apologize for the inconvenience it may cause. Please, follow the link to connect with our team and complete your verification.
Thank you.
Jan 30, 2020 10:11:59 AM Edited Jan 30, 2020 10:58:22 AM by Bojan S
I want to buy connects but when I am trying to add my debit cards then it shows me the error "You are not able to authorize your card". I hereby attached the screenshot of issue. Kindly check and help me to resolve this issue.
**Edited for community guidelines**
Jan 30, 2020 10:57:49 AM by Bojan S
Hi Rupali,
We'll have one of our agents reach out to you via a support ticket to assist you with adding your billing method.
Thank you for reaching out to us.
Feb 2, 2020 08:27:00 AM by Mary Michael C
I am trying to buy connects. Im getting this error when entering my debit card information. What should I do?
Feb 2, 2020 10:26:04 AM by Joanne P
Hi Mary Michael,
One of our team members will reach out and assist you directly via a support ticket. Thanks!
Mar 1, 2020 09:16:30 PM by Ching Nian H
the same thing happen to me as well even i try to use another bank card..
Apr 13, 2020 03:55:17 AM by Javed I
hi good morning , i create a client account and add billing method and now i want to verify my billing method and i am stuck in 3rd step Amount 1 and Amount 2 please i entered amount1 =1.48 and amount2= 8.52 but show error
Apr 13, 2020 04:58:43 AM by Goran V
Hi Javed and Rimsha,
Our team will reach out to you both via tickets as soon as possible and assist you further with your billing methods. Thank you.
Apr 17, 2020 01:25:40 AM by Ayaz H
When I try to add billing method to buy connects its give me same error "We are unable to authorize your card. Please add another billing method or contact your issuing bank."
I tried two valid credit and debit cards both visa and mastercard but same error.
Apr 17, 2020 01:43:40 AM by Goran V
Hi Ayaz,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method and with purchasing connects. Thank you.
May 21, 2020 12:09:27 AM by Jonathan M
I am having the same problem when adding payment information to get paid. I am getting the error in the photo attached (I removed my info before taking the picture). Can someone help me?
May 21, 2020 12:21:08 AM by Goran V
Hi Jonathan,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment method. Thank you.
Jun 1, 2020 11:16:04 PM by Muhammad Umair A
Jun 1, 2020 11:39:30 PM by Goran V
Hi Muhammad,
Could you please check with your bank if your account is enabled for international charges? Thank you.
Jun 1, 2020 11:58:17 PM by Muhammad Umair A
Jun 2, 2020 12:08:12 AM by Goran V
Hi Muhammad,
One of our team members will reach out to you via ticket as soon as possible and will assist you further. Thank you.
Jun 2, 2020 01:27:33 AM by Muhammad Umair A
Jun 2, 2020 02:25:32 AM by Goran V
Hi Muhammad,
I`m sorry about the confusion and the inconvenience this had caused you. When our team updates your ticket the status is marked as solved. But, once you post an update on your ticket the status will be changed to "Open" and our team will receive your update as well. Thank you.
Jun 2, 2020 02:35:40 AM by Muhammad Umair A
Jun 3, 2020 06:56:46 PM by Muhammad B
I got the same issue. I am hiring a freelancer for last month and it shows me at the beginning of my account and now it's showing again. I need to hire a person on short deadline and now this comes up
Jun 3, 2020 10:36:52 PM by Joanne P
Hi Muhammad,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jun 3, 2020 06:49:24 PM by Shery P
Hello.
Kindly help me out. I entered my debit card Mastercard as my primary billing method. Problem is, I keep getting an error message, "charge failed" whenever I hire someone. I entered my debit card thrice hoping that it will work on the 2nd and 3rd tries, but that message keeps popping up. Worse, I have incurred three $1 deductions from my card just by entering my card details.
What is happening? Please help.
Thank you.
Jun 3, 2020 10:40:23 PM by Joanne P
Hi Sherry,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jun 4, 2020 02:59:48 AM by Muhammad Umair A
Jun 13, 2020 10:55:29 PM by Bidhan P
I am also having this problem. Try ing to buy connects but cannot verify my card. Help!!
Jun 13, 2020 11:20:42 PM by Aleksandar D
Hi Bidhan,
Please check with your bank for more information on why the specific charge was declined. You can also check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
Jun 14, 2020 12:50:51 PM by Ashish J
Hi Can someone please help. I am lost in finding solution . Facing issue in adding credit card as billing method.
Jun 14, 2020 02:42:00 PM by Andrey B
Jun 14, 2020 03:31:08 PM by Joanne P
Hi Ashish,
Is there an error when you tried to add your billing method?
Jun 14, 2020 09:56:14 PM by Ashish J
I have tried in chrome as well as in mozilla. I am using windows 10.
Jun 14, 2020 10:29:13 PM by Aleksandar D
Hi Ashish,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 22, 2020 07:50:11 AM by Hyrum A
Hi,
I have same problem.
I can't connect my mastercard.
Please help me.
Jun 22, 2020 09:11:40 AM by Bojan S
Hi Hyrum,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Jul 5, 2020 01:16:16 PM by Raphael M
I'm having exactly the same problem, I'm trying to add a visa card as a billing method to buy connects.
Jul 5, 2020 03:11:25 PM by Joanne P
Hi Raphael,
One of our team members will reach out and assist you directly via a support ticket. Thank you!