Beneficiary name is mismatched

[#1]

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

[#2]

Hi Muneeba,

Please allow 48 hours for the team to review the name mismatch on your account.

[#3]

Hello, I have the same problem. My name has a special character which Upwork does not allow to set as "Account Holder Name". How can I solve this issue?

[#4]

Hi Sırrı Gençay,

This has been fixed. Thank you!

[#5]

Hello!  I am new to upwork and having issues with setting up my ACH direct.  For over 15 years, I've had my bank accounts set up as Ly Nguyen or Ly T. Nguyen since this is the name I go by.  I use this name on my profiles for everything since it's easier to pronounce etc. My driver's license has my complete birth name listed a Ly Huong Thi Nguyen - this is not the name I use on a regular basis. Can I provide additional documentation that it's me, so I don't have the mismatched name issue. Thanks! -Ly

[#6]

Hi Ly,

I have followed up with our team and your beneficiary name has been approved.

Thank you! 

[#7]

Hello, 

I have the same issue regarding the  name mismatch, even though my name is the same on both platforms and I'm using the same email for both

[#8]

Hi Deema,

I checked and it doesn't look like there is a name mismatch on your PayPal! For your security, please allow 3 days for this withdrawal method to become active.

[#9]

Hi,

I have the same problem that the system show The beneficiary name is mismatched.Please help me out. Thanks

[#10]

Hi, My name is Phan Nha Tinh. I set up my profile by my real name and it is also the name in my local bank accound. But for some reason it couldnot match. Please help me out. Thanks

[#11]

Hi Phan Nha, 

The name mismatch on your account has already been cleared. 

[#12]

Hi, I am facing a similar problem. I also get the message of the name mismatch. My name on the bank account includes my PhD title, while in Upwork I don't have it. Can you please check this?

Thanks in advance,

Ulrike

[#13]

Hi Ulrike, 

The name mismatch on your account has already been cleared. 

[#14]

Hi there! I have been with upwork for around a year now and have used the same payment method since the start. I am currently active on a project and tried to "Get Paid" the other day and suddenly it says my name on my payment method does not match the name on the upwork account. The only difference between the 2 are one has my middle initial and suffix (I am the third - III). I tried deleting and re adding it as well as my bank account the other day (Jan. 14-15th). I still cannot get paid for the work that I have completed. Please advise what I can do as it has been 3 or more days at this point.

Thank you,
George J.

[#15]

Hi George,

This should now be fixed. You may log in to check. 

[#16]

Thank you so much! It is fixed!

[#17]

I am getting this error, please help me ASAP.

[#18]

Hi Ripon,

Your payment method is now updated, thank you.

[#19]

Hi Gora! I have a problem, I hope you can help me. I added a new payment method but I have a problem, "The beneficiary name is mismatched". this is because in my account my I have my full name, but in Upwork just have my first and last name.  what can I do to solve this? 

[#20]

Hi Eliezer,

Someone from our team will reach out to you via support ticket in order to assist you further.

[#21]

Hi Goran,

My issue with my name seem to have been resolved but I went in today and I may done something where the system thought I was adding my bank acount again. I didn't change my bank account but now it says mismatched name again. Apologies!  Can my account be verified again.  My legal name is Ly Huong Thi Nguyen but it's not my professional name I go and all my accounts are as Ly Nguyen. My original name is too hard for anyone to pronounce. Hope the team can make the update again and verify my bank account. Screen Shot here.  Thanks!  

[#22]

Hi Ly,

Your beneficiary name has been approved.

Thank you! 

[#23]

Hi Sandee,

I am currently having the same issue with my name being missmatched. I didn't have this issue previously.

I have tried to set up my bank account and paypal and both say my name doesn't match. This could be an issue with the dash in the middle of my last name but it has since been fixed on my profile.

Let me know if this can be fixed.

Thank you

Candyse Della-Ricca

[#24]

Sorry, I meant to Direct this message to Goran V.

[#25]

Hi Candyse, 

It's always best to post your concern in the Upwork Community so that the available moderators at the time of your posting can assist you promptly. 

I checked your account, and I can confirm that this is working by design. Please allow the team 48-hours to review the name mismatch. If there's an issue, they will reach out to you through a ticket with more information. 

[#26]

Hi Goran,

I'm having the same problem. I was emailed by Upwork customer support 6 days ago saying that my name was under review, and that I would need to wait up to 3 days for the result. Obviously those 3 days have long passed, but I haven't heard anything. Are you able to help me?

Thanks,

Jack