Jan 8, 2020 11:09:27 PM by Sandra Angela M
My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.
But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?
Thank you!
Solved! Go to Solution.
Feb 1, 2022 01:24:10 PM by Andrea G
Hi all,
Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Jan 17, 2022 09:08:54 PM by Ulrike K
Hi, I am facing a similar problem. I also get the message of the name mismatch. My name on the bank account includes my PhD title, while in Upwork I don't have it. Can you please check this?
Thanks in advance,
Ulrike
Jan 17, 2022 10:44:06 PM by Avery O
Hi Ulrike,
The name mismatch on your account has already been cleared.
Jan 18, 2022 07:30:43 PM by George J
Hi there! I have been with upwork for around a year now and have used the same payment method since the start. I am currently active on a project and tried to "Get Paid" the other day and suddenly it says my name on my payment method does not match the name on the upwork account. The only difference between the 2 are one has my middle initial and suffix (I am the third - III). I tried deleting and re adding it as well as my bank account the other day (Jan. 14-15th). I still cannot get paid for the work that I have completed. Please advise what I can do as it has been 3 or more days at this point.
Thank you,
George J.
Jan 18, 2022 09:52:56 PM by Joanne P
Hi George,
This should now be fixed. You may log in to check.
Jan 19, 2022 12:09:33 AM by Goran V
Hi Ripon,
Your payment method is now updated, thank you.
Jan 19, 2022 06:44:32 AM by Eliezer M
Hi Gora! I have a problem, I hope you can help me. I added a new payment method but I have a problem, "The beneficiary name is mismatched". this is because in my account my I have my full name, but in Upwork just have my first and last name. what can I do to solve this?
Jan 19, 2022 07:47:41 AM by Andrea G
Hi Eliezer,
Someone from our team will reach out to you via support ticket in order to assist you further.
Jan 19, 2022 11:18:21 AM by Ly N
Hi Goran,
My issue with my name seem to have been resolved but I went in today and I may done something where the system thought I was adding my bank acount again. I didn't change my bank account but now it says mismatched name again. Apologies! Can my account be verified again. My legal name is Ly Huong Thi Nguyen but it's not my professional name I go and all my accounts are as Ly Nguyen. My original name is too hard for anyone to pronounce. Hope the team can make the update again and verify my bank account. Screen Shot here. Thanks!
Jan 19, 2022 02:11:04 PM by Bojan S
Hi Ly,
Your beneficiary name has been approved.
Thank you!
Jan 19, 2022 04:26:35 PM by Candyse D
Hi Sandee,
I am currently having the same issue with my name being missmatched. I didn't have this issue previously.
I have tried to set up my bank account and paypal and both say my name doesn't match. This could be an issue with the dash in the middle of my last name but it has since been fixed on my profile.
Let me know if this can be fixed.
Thank you
Candyse Della-Ricca
Jan 19, 2022 06:05:33 PM by Avery O
Hi Candyse,
It's always best to post your concern in the Upwork Community so that the available moderators at the time of your posting can assist you promptly.
I checked your account, and I can confirm that this is working by design. Please allow the team 48-hours to review the name mismatch. If there's an issue, they will reach out to you through a ticket with more information.
Jan 23, 2022 05:24:15 AM by Jack S
Hi Goran,
I'm having the same problem. I was emailed by Upwork customer support 6 days ago saying that my name was under review, and that I would need to wait up to 3 days for the result. Obviously those 3 days have long passed, but I haven't heard anything. Are you able to help me?
Thanks,
Jack
Jan 23, 2022 07:28:30 AM by Nikola S
Hi Jack,
Thank you for reaching out to us. I shared your concern with the team handling your case and your name mismatch is now approved. Let us know if you need further assistance.
Jan 26, 2022 07:57:09 AM by Maria Diorella M
I am having a similar issue and have posted about this. The name on my government issued ID does not match the account name because on the government issued ID, my legal name was abbreviated since it was too long to fit. Can someone help me with this please?
Jan 26, 2022 07:54:27 AM by Maria Diorella M
Hello,
I have a problem with the verified name Upwork has for me not matching the name on my payment account. This is an issue because on my driver's license, they could not fit my whole name and so abbreviated my name to "M" since my full first name is "Maria Diorella" with middle initial "V" and I normally go by "Diorella". Can someone please help me with this, preferably someone from Upwork customer service? It is extremely frustrating that they don't have a number I can call to directly resolve this.
Jan 26, 2022 08:33:27 AM by Valeria K
Hi Diorella,
In general, the name on the payment method needs to match the verified name on file. I see you have reached out to our support team for assistance with that and they will update you as soon as possible.
Thank you!
Jan 28, 2022 01:13:41 AM by Arthur M
Hello! I wanted to add a payment method. However, my Paypal account name is written in Cyrillic and approved by Paypal, so I cannot use latin names. On the other hand, Upwork does not recognize Cyrillic names, so I simply cannot make the account name in Paypal and Upwork the same. What should I do to solve this problem? Please help!
Jan 28, 2022 01:17:57 AM by Goran V
Hi Artur,
Please allow up to 72 hours for the review on your new payment method to be completed. Thank you.
Jan 28, 2022 07:44:32 AM Edited Jan 28, 2022 07:44:54 AM by Krizza Mae B
Hi! Can you help me?
I set up for Direct Bank payment method but I cannot get my earnings. This is what appears.
Payment method verification in progress
Jan 28, 2022 09:00:40 AM by Andrea G
Hi Krizza,
Please allow 48 hours for the name mismatch on your account to be reviewed.
Jan 28, 2022 10:48:41 PM by Vaibhav hareshbhai K
Hello Goran,
i have change my bank details and it has been week but stll it show Payment method verification in progress.
Jan 29, 2022 01:55:42 AM by Nikola S
Hi Vaibhav,
Thank you for reaching out to us. I shared your concern with our team and your name mismatch is now approved. Let us know if you need further assistance.
Jan 30, 2022 01:49:15 PM by tugce m
Hello.
My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because my name is Tuğçe but there are no the letter ''ğ'' and ''ç'' in english. However my name in upwork account is Tugce Macit. How can i fix this?
Jan 30, 2022 03:35:25 PM by Luiggi R
Hi Tuğçe,
Thanks for reaching out. Please, allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
Feb 14, 2020 03:00:01 AM by Broos B
Hi!
I've just accepted a freelance offer and created my profile. I've used my business bank account which results in a name mismatch for which I need to request a manual review. Could you please review my details? Please let me know if you need more information.
Also, the support pages do not link towards a form for this resulting in this public forum post. Would be benifical for all if you could request a manual review with a single button next to the warning and fill in the specific details needed for the review. Would be awesome for future Upworkers if you could change this.
Thanks!
Broos
Feb 14, 2020 03:32:13 AM by Goran V
Hi Broos,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Mar 6, 2020 06:26:31 PM by Joanne P
Hi Aaron,
One of our team members will reach out to you via ticket and assist you further with your name change request. Thank you.
Mar 13, 2020 08:09:11 AM by Broos B
Mine is still not reviewed so I hope this can be done shortly....
If you could look into that, that would be appreciated...
Mar 13, 2020 08:32:58 AM by Bojan S
Hi Broos,
I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.
Thank you for your patience.
Apr 29, 2020 09:11:55 AM by Timothy S
I need a manual name review to use a business account. The link took me to Upwork community help. How can I initiate a manual name review?
Apr 29, 2020 10:34:40 AM by Bojan S
Hi Timothy,
We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
May 20, 2020 04:10:04 AM by MUDAGANDUR RAMACHA A
Please review my name mismatch issue between Bank account and upwork profile, and Approve. Please contact me for any questions. Regards Anantha
May 20, 2020 04:29:07 AM by Goran V
Hi Anantha,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment method. Thank you.
Feb 20, 2020 02:17:49 AM by Kauser T
Hi. I'm new to Upwork. I recently added a payment method (direct to bank) and I received a message stating that the payment method has been deactivated and that a review is underway.
I'm confused. The thing is I my name is Kauser Fatima Taher, but on my bank account, it appears as Kauser Fatima. Also, the account is jointly held but I am one of the beneficiaries. What do you suggest I do?
Feb 20, 2020 02:23:55 AM by Goran V
Hi Kauser,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment method. Thank you.
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