Beneficiary name is mismatched

[sandee_miranda]

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

[AleksandarD]

Hi Ashley,

One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[suomi_luonto]

I am having issues as well regarding the "The beneficiary name is mismatched".  I have different email address for paypal which does not match the upwork profile email.

Could please fix this issue?

[BojanS]

Hi Foyzur,

Please allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

Thank you! 

[1acde561]

Hello there, 

I seem to be having a problem with identity verification since it says that my name is mismatched on my bank account and my Upwork account. I am wondering what I can do to fix this.

Thank you so much!
- Chloe **Edited for Community Guidelines**

[AleksandarD]

Hi Chloe,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[48ccab19]

I want to verify my paypal wallet but your site does not allow me to do this

[AleksandarD]

Hi Eugene,

In order to make your withdrawal method active and access your earnings, you need to complete the W-8BEN form which is used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. You can do that by going to the Settings > Tax Information page.  You can also check this help article for more information.

Thank you.

[kanchan-mehta]

Hi Support

My Account is showing beneficiary name is not correct due to this I am not able to withdraw the amount kindly resolve the issue I had already update my all details I want to withdraw on my INR account please check this so I can withdraw money asap

[petra_r]

---

Kanchan M wrote:
My Account is showing beneficiary name is not correct due to this I am not able to withdraw the amount kindly resolve the issue I had already update my all details I want to withdraw on my INR account please check this so I can withdraw money asap

---

How come your previous client thought they were working with a man called Ankush?

[kanchan-mehta]

HI 

Thanks for giving reply actually my all account name having name Kanchan so i want to be change this to Kanchan instead of Kanchan,you can see on my PAN number also if you required any proof with Kanchan i am ready to share with you so please share so that i can able to withdraw my fund

[kanchan-mehta]

Hi Dear

This is my nick name my real name is Kanchan.

Thank you

[NikolaS]

Hi Kanchan,

Please, allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

[magnifai]

Dear support team,
I have a problem with adding a paying method to my Upwork account. Your website is stating that my payment method has been deactivated because the beneficiary name on my payment method does not match the name on my Upwork account. I'm using a PayPal account for withdrawal money from Upwork. This complaint has to be wrong, because my Upwork name (**Edited for Community Guidelines**) completely matches my PayPal account name (**Edited for Community Guidelines**) and depriving me from withdrawing money simply because my name on PayPal is written in Cyrillic is not a valid reason at all. If I have something else incorrectly formatted in my PayPal account, please inform me.

**Edited for Community Guidelines**

[NikolaS]

Hi Vladimir,

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[magnifai]

Nikola,

Thanks a lot for your help! Now everything works just fine.

[b1e17960]

I have a similar issue, and names and messages on the two records are totally indistinguishable. What amount of time will it require to survey?

[g_vasilevski]

Hi Chris,

Are you trying to add a billing method or a payment method? Could you also share the text of the error you`re receiving on your end? Thank you.

[kaylsayrah]

Hi, I changed my name into my real name, since what I am using in here in upwork was my father's surname. But since my birth certificate was not yet settled I am currently using my Mom's maiden name. Please help me fix it since I have clients and I can't withdraw my funds. Thank you

[BojanS]

Hi Kyle,

Please allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

Thank you!

[isladesign]

I have this problem for two weeks my paypal account name is same as Upwork name but I always get "mismatched name" is there any chance for solving this problem ? 

Kind regards Vedin.

[BojanS]

Hi Vedin,

We'll have one of our agents reach out to you via a support ticket to assist you with your concern. 

Thank you for reaching out to us. 

[winslowarizona]

My instant payment method says it wasn’t approved because the names don’t match, but the payment method matches my name (and my approved bank account) to the letter. It’s been this way for weeks. I submit a ticket for it but haven’t heard back.

[BojanS]

Hi Winslow, 

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.

Thank you for your patience.

[nosvan]

Straight to the point. I had setup paypal as my default payment method. Turns out that I make my payment request like a champion, ignoring the little warning about how Paypal was, for some reason that's probably somewhere in the Upwork ToS,  deactivated and I had accidentally sent all that to my Payoneer account. Yeah, me human, me make mistake, throw first stone whoever had never had nothing but a perfect score in their whole lives.

Oh, and while writing this, it said that it was deactivated because "the names don't match". I jsut gave it a look and they very much look the same to me. Oh, it's probably because there's an initial at the end of my paypal account's name to denote my second last name. Nice to know.

[BojanS]

Hi Jose Daniel,

We'll have one of our agents reach out to you via a support ticket to assist you with your concern. 

Thank you for reaching out to us. 

[nosvan]

I'd love to know in which way exactly my name does not match my Upwork name by a single letter? Nor even a misspelling, by the way. It's the intiial of my second last name. Even worse, it told me that it was "manually reviewed". To fix my paypal name I have to give a bunch of documents that I had already given them.  Why, as my Upwork accoutn is "verified" and also utilized that paypal account for around 4 years without any complain, is this a problem now?

What should I do? Should I change my Upwork name so it matches Paypal and save myself the hassle or do I have to give you further proof that I am who I am? Nice, by the way, since my Top badge was taken away for being inactive for so long or for yet another bug in your JSS score algorithm for "reasons" and now I can't even get live chat service.

All I want is my money through the Payment method I've selected. And at least an explanation on to how this si exactly my fault.

[BojanS]

Hi Jose Daniel,

A member of the team has reached out to you already and is awaiting your response. If you aren't able to see the email you should also be able to access the ticket directly here.

Thank you for your patience. 

[himanshu_raikwar]

Hi Upwork team,

I am glad that I am working in upwork as a graphic designer but I am facing a problem with my payment. I wanted to get paid but because of my name I am unable to do it. Actually In identity proof everywhere my name is only Himanshu not last name. I have every document that talks about me and my name. 

Please Do Something About It

Thank you

Himanshu

[BojanS]

Hi Himanshu,

It looks like your recent name change request was aproved. Feel free to reach back to us if you still need any assitance. 

Thank you!

[himanshu_raikwar]

Thank you for helping me,

Can you verify my bank account and can allow me to get paid with this name only? or if you have any suggestion please share with me, so that I can add my bank account to Upwork.

For the bank account verification I have every document which is required.

Kindly

Himanshu

[BojanS]

Hi Himanshu,

In order to activate your payment method please complete the W-8BEN form, which purpose is to confirm you're not a US taxpayer. You can use your own legal name as it appears in your passport or other official documents. 

Let us know if the issue persists.

Thank you.

[dbfe7ad8]

I just made my record with my prefered name,, anyway when I needed to add my financial balance to get paid there was a crisscross since I didn't make my record with my lawful name.

Would i be able to change my name? Would you be able to help me?

[g_vasilevski]

Hi Leo.

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

[5a6abb05]

Hey. I am facing the problem of connecting my Pay pal wallet. The problem is that in paypal my name is written in Russian, and on upwork, it is in English. How can I solve this problem? There is no way to update the data in paypal, because there the information is taken from the passport, where it is written in Russian.

[BojanS]

Hi Sergei,

Looks like you've removed your payment method. Please add it again and allow up to 24 hours for the team to review your account for the name mismatch. They'll let you know if any further steps are required from you.

Thank you! 

[b64eef1a]

Hey, my name in upwork is in english and my paypal name is russian, so I have "The beneficiary name is mismatched" issue, I need you to solve this, thank you!

[BojanS]

Hi Alexander,

Please allow up to 24 hours for the team to review your account for the name mismatch. They'll let you know if any further steps are required from you.

Thank you! 

[jeejalenterprise]

Hi there this  issue showing me when i buying membership 
Kindly tell me 

**Edited for community guidelines**

[BojanS]

Hi Mubashir,

Please allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

Thank you!

[fer1908]

Hello everyone,

My name is Fernando Morante. I have been a freelance for close to 3 years. I recently opened an agency. I'm from Ecuador, but I have a bank account in the US, since there is so many restrictions in my country, is easier for me that way to transfer money to my bank account here in Ecuador. Well, everything has been working fine. Now when I try to add that same payment method to my agency account, it says the name is mismatched. I don't know what is the problem now, my name in  the bank account in the US is Fernando A Morante, but it always creates issues since in Latin America I have 2 last names, Fernando Morante Pazmiño. I don't know if that is causing this problem. I added the name as it is in my US bank account. I need help. Thank you for your time.