Can't change country

[Jaison T]

Hi,

I am trying to change my address from India to the US. However, when trying to change my address it asks me to update my w-9 tax information. But when I go to that link, I do not see an option to update my w-9 info. Please advice on what needs to be done.

[Bojan S]

Hi Jaison,

It looks like you were able to update your country to the US. Feel free to reach back to us if you still need any assistance. 

Thank you!

[Ravi S]

I am facing the same problem. Trying to change my address from India to the US. However, when trying to change, it asks me to update my w-9 tax information. By following the given steps, submitting w-9 info again, but still not able to change the address details.

[Petra R]

---

Ravi S wrote:

I am facing the same problem. Trying to change my address from India to the US. 

---

Ravi, are you actually personally physically based in the USA? Not your agency, but you yourself? 

[Goran V]

Hi Ravi,

Please keep in mind that your address needs to reflect your current location. Presenting misleading information on Upwork is a violation of our TOS. 
If you need further help with your account, let me know here. Thank you.

[Marcella T]

I have tried to change my country three times from Taipei to Vienna via Settings. I was then told by support to create a ticket, which I did, but I haven't heard anything back. It's been about 3 weeks now. 

Can somebody please help?

Thank you. 

[Goran V]

Hi Marcella,

Your country is now updated, thank you.

[Marcella T]

You changed my location to Taipei, Australia. This is incorrect. 

I live in Vienna, Austria. Please change it again. 

Thanks

[Bojan S]

Hi Marcella,

Your country was updated as per your request, feel free to update the rest of the information under your account settings.  

[Marcella T]

Hey,

It still says Taipei, Australia on my profile. I want to change it to Vienna, Austria. I have tried to update it in Settings, but it won't work. 

I don't know what else I can do?