Did not receive Connects after interview

[e15bb229]

i Should Get 10 Connects After Winning an interview and Replying to it , well i didn't Get any Connects ?  does it take time or there is some kind of mistake ?

[ArjayM]

Hi Zeyad,

In order to receive Connects for an interview you need to:

Submit a proposal to a job.
Win an interview from a client.
Respond and win a bonus!

Note: Direct offers and invitations from clients won’t receive a Connects credit. If the job post you're referring to meets these guidelines and it's been more than 24 hours, please let me know which one it is so I could check this for you. You can check your Connects History to confirm if you've received your Connects.

[lara_mondial]

Hi,

So I was interviewed by a client and there should be a 10 connects as a reward but I get nothing and it has been 2 days now!

Also previously "maybe a month or two ago" I got interviewed by 2 clients and also get no connects at all so I wanna know what is the problem?!

[ArjayM]

Hi Donia,

We appreciate you reaching out to us. I have checked your account and I can confirm that the Connects has just been awarded back to your account today. For the other interviews for the month of March, Connects has also been rewarded back to her account and you can validate these by going to Reports> Connect history.

[06931cfa]

Hi! Can you please help me to solve this issue for me too. I won a proposal day before. I still didn’t get my free connects

[JoanneP]

Hi Chathura,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[25687c43]

Hi Joanne, I have won an interview tommorrow but have not been awarded connect. Kindly look into the issue and solve it. Thanks

[PradeepH]

Hi Saifullah,

Thank you for your message. I see that you have already received free Connects for winning an interview today. Please note that it may take 24-48 hours for the free Connects to be credited to your Upwork account after you respond to the client's interview message. 

Thank you,

Pradeep

[danielmartin69]

Hi Joanne

In the last week I've got interviewed by 2 clients and still haven't gotten any connects.

PS - I sent a proposal and they replied 

[759e32fa]

Hi Ogana,

Thank you for reaching out to us. Could you please provide the details for these interviews? When did you receive the invites so we can check?

[saleemusman]

Last week I submit a lot of proposals and got 5-6 interviews but I didn't receive any connects reward 

[ArjayM]

Hi Muhammad,

Please note that we are no longer awarding free Connects for every interview won or disclosing the number of Connects rewarded in these cases. Unfortunately, we learned from our community that some dishonest customers were gaming the system to get free Connects they didn’t deserve. We occasionally may still give out different amounts of Connects based on factors like the number of jobs available in the marketplace. 

For more information, please see this Product Update. You can check your Connects History here.

[8ffb8da6]

Hi there, How you doing. Hope all well. I'm Arshad and I'm a full time freelance graphic designer in this platform. I really enjoy working here. Yesterday I received an invitation from a client regarding a social media graphic and recently I'm working on it. I had an issue on my connects. Previously when I get an invitation I earned 10 connects as a reward. Today I didn't received new 10 connects related to the new invitation. I was waiting to apply for some saved jobs and now I feel bit disappoint. Could you please help me out to get my connects. Really appreciate your support. Looking forward to here from you soon.

[LuiggiR]

Hi Mohamed,

As my colleague Arjay shared above, we are no longer awarding free Connects for every interview won or disclosing the number of Connects rewarded in these cases. For more information, please see this Product Update. 

[8ffb8da6]

Thanks a lot for your reply. Really appriciate your cooperation.

[496cacec]

Wow what a great on time response rate. Keep it up 

[6db1cba8]

Hello 👋

I also received an interview from  proposal but I didn't receive any 10 connect back more than 33days now. Please me out.

[AndreaG]

Hi Odunayo,

We are no longer awarding free Connects for every interview won or disclosing the number of Connects rewarded in these cases. For more information, please see this Product Update. 

[fl_pol]

Hi,

I have responded to two interviews, one about a month or so ago and another last week, but I have not been issued with connects. Could you please chack what the problem could be!

Francis

[759e32fa]

Hi Francis,

Thank you for reaching out to us. Could you please tell us which interviews did not receive Connects? You can respond with the job post title and/or the dates you received the invite for the interviews so we can check.

[496cacec]

Great response, keep it up 

[ia_imran]

Hi,

Last week I sent a proposal and was interviewed by a client after that got hired and there should be 10 connects as a reward but I get nothing and it has been 7 days now!

Also previously "a month ago" I sent a proposal and was interviewed by a client after that got hired and also get no connects at all so I wanna know what is the problem?

[PradeepH]

Hi Imran,

Thank you for your message. Please note that direct offers and invitations to apply to jobs from the clients are not eligible for free Connects. Feel free to share the job post title if you need further assistance.

Thank you,

Pradeep

[496cacec]

Good. 

[fe35750a]

I am facing the same problem. I was interviewed two days ago but didn't received connects yet. Please solve my problem. Thank you!