Solved: Did not receive Connects after interview - Page 4

e15bb229 · ‎05-06-2022

i Should Get 10 Connects After Winning an interview and Replying to it , well i didn't Get any Connects ? does it take time or there is some kind of mistake ?

AndreaG · ‎09-19-2022

Hi all,

We are no longer awarding free Connects for every interview won or disclosing the number of Connects rewarded in these cases. Unfortunately, we learned from our community that some dishonest customers were gaming the system to get free Connects they didn’t deserve. We occasionally may still give out different amounts of Connects based on factors like the number of jobs available in the marketplace.

For more information, please see this Product Update. You can check your Connects History here.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

~Andrea

View solution in original post

juukeox · ‎02-07-2023

Hiya I've had a lot of interviews with no connects refunded. Do you mind having a look for me? Thanks!

JoanneP · ‎02-08-2023

Hi Malachi,

We are no longer awarding free Connects for every interview won or disclosing the number of Connects rewarded in these cases. For more information, please check out this Product Update.

~ Joanne

juukeox · ‎02-09-2023

Thanks for your response. Lots of job postings end up asking for free work,
which is against ToS, but I never seem to get those connects refunded. How
do I get these connects back for the posts that have violated the rules?
Thanks?

PradeepH · ‎02-09-2023

Hi Malachi,

Thank you for your message. Please use the "Flag as Inappropriate" option throughout the site to report any suspicious activity or job post that requests free work. Our team will review and take action based on our internal guidelines. If we remove the flagged job post because we believe it violates our Terms of Service, Connects you used on that proposal will be returned.

Thank you,

Pradeep

juukeox · ‎02-09-2023

I've never seen a response in the dozens of times I've flagged a job
posting where the client asks for free work. For example, yesterday I got a
response for a post I spent connects applying on. The client said "I need
full blown articles in the end, so your "free" work is merely a demo of
your skills, since there's no other way to vet that". He expressed his
desire for free work repeatedly. When I said free work wasn't possible he
finished the conversation. Reporting the message/post has resulted in no
returned connects or anything similar. What am I missing here?

The job post in question - **Edited for Community Guidelines**

Many thanks.

ArjayM · ‎02-09-2023

Hi Malachi,

You're correct! a real client will never ask you to give them money to start working, cash a check for them, work for free, or provide your personal information. We truly appreciate you taking the time to flag these posts. As Pradeep mentioned, please allow our team time to review and take action based on our internal guidelines. Once the post has been removed due to a violation of our Terms of Service, Connects you used on that proposal will surely be returned. You can check your Connects History page for confirmation.

Additionally, You may want to check this help article and this thread for more information on how to stay safe on Upwork.

~ Arjay

juukeox · ‎02-23-2023

Hi I've looked back and there are proposals going back over 3 months where I was just asked for free work when the potential client got back to me. Yet nothing ever happened to these postings nor did I get the connects back. Can you clarify the policies regarding this area of how connects work when applying for clients who are ultimately asking for free work? Thank you.

5f11a212 · ‎05-09-2022

Hi I didn't get my monthly free connects and also 10 connects for replying to am interview on Saturday.

5f11a212 · ‎05-09-2022

Hi Pradeep, I didn't get my free monthly connects and 10 connects for responding to an interview on Saturday.

ArjayM · ‎05-09-2022

Hi Destiny,

Thank you for reaching out to us. Once you submitted a proposal, you should receive a request from the client to interview and, after you respond to that client, the bonus Connects are added to your account within 24 hours. Please allow 24 hours for the Connects to be applied to your account. Thank you!

~ Arjay

78f0fb15 · ‎05-10-2022

Hi, I had two interviews on Saturday. More than 48 hours have passed, and I still haven't received the free connects resulting from those meetings. Can someone check into my account? Thanks!

ArjayM · ‎05-10-2022

Hi Alissa,

Thank you for reaching out to us. I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Arjay

78f0fb15 · ‎05-26-2022

Hi there - can I get an admin to check into this issue? I had an interview with a client on 5/23, and have not yet received my free connects. Thanks!

ArjayM · ‎05-26-2022

Hi Alissa,

I have checked your account and I can see that you've already reached out to our team with your concern. A support ticket has been created and I highly suggest you continue communicating with our team through that ticket for updates and further assistance.

~ Arjay

3511b6aa · ‎05-13-2022

Hi Respected Upwork Team

I apply a job yesterday and got interviewed even hired but did not get free connects till yet.

Please Help

759e32fa · ‎05-14-2022

Hi Majid,

Thank you for reaching out to us. Please allow up to 48 hours for the Connects to reflect on your account. If after48 hours, you still haven't received the Connects, please let us know so we can further assist you.

~ AJ

3511b6aa · ‎05-15-2022

Hi Respected Ma'am 48 hrs is about to complete but did not receive any free connects till yet

Please Help

3511b6aa · ‎05-15-2022

Hi Respected Ma'am

It's about more then 50 hrs that I did not receive any free connects

759e32fa · ‎05-15-2022

Hi Majid,

Thank you for following up on this. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

~ AJ

3511b6aa · ‎05-15-2022

Thanks Ma'am

3511b6aa · ‎05-16-2022

Hi Respected Ma'am

Again I was interviewed 2 time yesterday but received free connects just for one only.even I have not reached to the limit

Please Check

Thanks

AveryO · ‎05-16-2022

Hi Majid,

Are you referring to this invite? If so, since this was an invite to submit a proposal, it is not qualified for winning interview Connects since you didn't spend Connects for being invited. To be awarded Connects for winning interviews, the following has to happen:

Submit a proposal for a job (spend Connects)
Win an interview with a client
Respond and win a bonus!

~ Avery

3511b6aa · ‎05-18-2022

Hi Respected Ma'am

It's has been more then 48 hrs

That I have not received free Connects

Yes I Spent Connects

I Apply for job and got interviewed

NikolaS · ‎05-18-2022

Hi Majid,

Thank you for reaching out to us. I checked and it looks like you already received a support ticket regarding your concern. If you need further assistance please feel free to follow up on your ticket and our team will be happy to assist you.

~ Nikola

3511b6aa · ‎05-18-2022

Hi Sir This was for my first Complaint

I am talking about the second