Jun 26, 2020 04:22:21 AM Edited Jun 26, 2020 04:33:38 AM by Goran V
Hi
I have a dispute with my client . and both are agree on settlement and client agre to pay me but upwork mediation by mistakenally return back money to client from escrow . how i get my money. here is the screnshot of chat. kindly provide solution, **Edited for Community Guidelines**
Jun 26, 2020 04:34:46 AM by Goran V
Hi Ashutosh,
Your dispute agent will assist you further on your dispute or your ticket with number 29000534.
If you have any additional questions feel free to follow up directly there as well. Thank you.
Jun 26, 2020 04:35:50 AM by Petra R
Ask the client to issue a bonus as outlined in the dispute thread.
If the client refuses, ask Upwork to pay you the money out of their own pocket as the dispute mediator made a mistake who to pay the money to, so Upwork is responsible for that money you lost.
Jun 26, 2020 06:29:07 AM by ashutosh k
HI.
How i ask to to Upwork to pay me. i also make a request to support . but they change the status as solved?
Jun 26, 2020 06:33:58 AM Edited Jun 26, 2020 06:36:12 AM by Petra R
Ashutosh K wrote:HI.
How i ask to to Upwork to pay me. i also make a request to support . but they change the status as solved?
Is the client refusing to pay now?
Just respond in the mediation thread and ask them to sort it out. The mediator made a mistake, it happens to all of us, they just need to sort it now.
Jun 27, 2020 01:22:06 AM by ashutosh k
It affects "Clients who would recommend you" % go down from 100% to 91%.. I always keep 100%.. So how to retain it?
Jun 27, 2020 01:42:37 AM Edited Jun 27, 2020 01:43:49 AM by Petra R
Ashutosh K wrote:It affects "Clients who would recommend you" % go down from 100% to 91%.. I always keep 100%.. So how to retain it?
That's because the client didn't leave very good private feedback. Your JSS will follow at the next update.
You need to stick to the dispute thread to get your $ 60.
Jun 27, 2020 02:07:39 AM Edited Jun 27, 2020 02:08:52 AM by ashutosh k
I don't see any review on my page for this contranct.. i think main problem s this to down %
"Did you have any projects with full refunds or contracts that ended without any work/no money exchanged? And/or did you close contracts by yourself"..
client cancel the contract and get whole amount. see ths thread https://community.upwork.com/t5/Freelancers/My-stats-quot-Clients-who-would-recommend-you-quot-and-J...
so the due to upwork mediation fault i losse money and score %
Jun 27, 2020 02:14:25 AM by Petra R
Ashutosh K wrote:I don't see any review on my page for this contranct.. i think main problem s this to down %
Because nothing has been paid yet.
And ONLY negative private feedback affects the "Clients who would recommend you" metric. That has nothing to do with the mediation error.
Jun 27, 2020 09:00:19 PM Edited Jun 27, 2020 09:00:55 PM by ashutosh k
So .. Now 3 days over .. When I expect money from upwork. client is unresponsive as well mediation ...?
Jun 27, 2020 09:20:10 PM by Petra R
Ashutosh K wrote:So .. Now 3 days over .. When I expect money from upwork. client is unresponsive as well mediation ...?
It's the weekend. Give it a few days.
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