Aug 7, 2019 10:00:47 AM by Wadduha K
Hi! I was expecting my JSS to increase some percents today, but even after my clients 5 stars , My JSS dropped from 90% to 84% suddenly, I think its done by mistake. Can I have assistance please? I am very worried
Aug 7, 2019 10:23:08 AM by Robin H
Hi! I was expecting my JSS to increase some percents today, but even after my clients 5 stars , My JSS dropped from 90% to 84% suddenly, I think its done by mistake. Can I have assistance please? I am very worried
Hi Wudduha,
Why did you expect your JSS increase today, a Wednesday? It updates every 2 weeks on a Sunday night/Monday morning. If your JSS dropped suddenly TODAY and you recently closed contracts, 1) your clients gave you sub-par public feedback (can't see because your profile isn't public) and/or 2) your clients gave you sub-par private feedback.
Did your "clients who would recommend you" also drop? This is a score found on the "My Stats" page under your 12-month earnings.
Robin
Aug 7, 2019 10:39:32 AM by Wadduha K
yes! It updated on 4th Aug, but my JSS came to 84% today.
No my Clients who would recommend me are the same in number and for private feedback I took only one contract which gave me 5 stars and a good feedback I was happy to see my JSS increase because of it
Aug 7, 2019 10:56:25 AM by Abinadab A
Hi! Wadduha.
Forget the stars they gave you.
Your JSS dropped because they gave you negative private feedback. Simples.
Aug 7, 2019 11:09:04 AM by Wadduha K
Is the private feedback different from the feedback they gave ?
As he gave a feedback of "excellent work" which I can see on my profile
Aug 7, 2019 11:33:59 AM by Petra R
Wadduha K wrote:Is the private feedback different from the feedback they gave ?
As he gave a feedback of "excellent work" which I can see on my profile
Did you have any contracts that ended without anything ever having been paid, or any contract that has been open for 2+ months and no money ever paid? Anything fully refunded?
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