My connect disappear

[kamlesh_pawar]

I was having 10 connect suddenly its 0 now

[godrin01]

Same issue - what is happening here?

[sparkesusan]

I bought more connects as it told me "you don't have enough connects".  I thought it was a bit odd as I had plenty yesterday.  However, I clicked "buy more connects" and it just takes me to the page to upgrade my plan.  So, my connects aren't showing up and not allowed to buy more?

[contraluces-est]

I'm having the same problem here... I don't know what's happening, I was able to do it last week.

[kochubei_valeria]

Hi All,

Our engineering team is aware that the issue with Connects displaying is back and they're working to fix it as quickly as possible.

We'll keep this thread updated about the solution. Thank you for your patience while we're getting this issue addressed.

[kochubei_valeria · Accepted solution]

Hi All,

Could you please refresh the page and check your Connects balance or try submitting a proposal again? Our engineers released a fix for this issue.

Thank you for your patience while we were getting this addressed.

[ahsan637]

HI!

I have 161 Connects in my account. Suddenly it shows zero & redirects to the page to buy the premium plan. I refresh the page even though it didn't solve the issue. Please look at this.

[akriti0412]

this is exactly what's happening to me like it would take me to upgrade when I clearly remember I bought some connects yesterday. 

[ghori-zain]

Hey Guys!

I ma facing an issue about my connects.

I had almost 145 connects were available today. I just submitted 1 proposal than suddenly my all connects are vanished.. please help

Thanks 

ZAIN

[sumit988]

Hello! Community guru

I was applying for a job and when i submitted, an alert displayed  that 'i have not enough connects to apply. but I had more than 80 connects available last night.

Waiting for your response,

Kind regards,

Sumit

[shahzaib-zafer]

Dear Am also facing the same problem,  my 100 connects become 0, Am soo worried now 

Following...

[sumit988]

Don't know what is goin on, It's so frustating we can't even apply to job.

[shahzaib-zafer]

can we contact with Upwork help center??

[sumit988]

I got my connects back

[g_vasilevski]

Hi All,

I would like to confirm that the problem is now resolved and your Connects should be back on your profiles.
If you're still unable to view or use your Connects, please try to clear your cache and cookies or log in via another browser to submit a proposal.

If anyone is still experiencing the same problem after the troubleshooting steps above, let me know here so that we can assist you further.
Thank you.

[ed79daa1]

Hello Goran.V

The same problem occured again now. My connects again went to zero. Can you please look into it?

Thank you.

[eshnider21]

My connects was 44 then suddenly 0?  What is happening?

You can even check my application history. I even received free 10 connects last night in Gmail

Congratulations! You’re getting free Connects.

Hi Kurt Joseph,

Great job with your proposal for Virtual Administrative Assistant for Advertising Agency Marketing Department — you got interviewed!

As a token of our appreciation for your hard work on Upwork, we’re awarding you 10 free Connects!

In fact, each time you send a proposal and receive an interview, you’ll receive 10 more free Connects for responding to that interview, up to 50 within a seven-day period. More Connects means more chances to win work you love and more relationships with clients you love working with.

Now you can put those Connects to good use by sending more proposals!

[tahir-ayoub]

Hi.i have the same problem, my connects was 148, now it's zero 0

[3080ae38]

Hi,

I have the same problem, I am missing 180+ connects. I need to apply to 2 jobs urgently. By the time this resolves, will buying new connects work or it will not show again?

regards,

Salman.

[mailius]

I am facing the same issue! 

[sebastian_ulance]

Hi Goran,

I'm facing the same problem, already tried clearing my cache and cookies and logging in via another browser with no results, my Connects are still at 0.

Please help,

Thanks!

[sebastian_ulance]

Same happed to me right now

[sherilynl]

Hi there, it's listed in the support page that Freelancer Basic accounts receive 10 connects every month. It also says that there are 40 connects when you register. I've just joined Upwork and was trying to submit a proposal thinking that I already have connects, but that isn't the case. 

Can anyone help me understand this, please? Thank you! 

[sumit988]

Hello! Sherilyn

New freelancer receive 40 connects after aproved the profile.You can also get 40 more connect after that by passing Upwork rediness test. So it'll be 80 Connects.
Best Regards,

Sumit

[d492c155]

I am facing the same issue

[akasheditor]

Why my connect suddenly disapper from my profile is there is glitch or something, Please advise

[avaghela21]

My connects balance became 0 overnight.  I haven't submitted that many proposals yet. Please resolve this issue.

[59d4622d]

How to solve this problem?

[9c33ccc7]

Hi.
As at yesterday, my connects were 70, now it's zero(0), how?!!

[46c9b979]

What happened??? Can I be refunded and have my connects? I am missing out on jobs because of this...

[raorehan733]

suddenly all connects are disappeared from my account I am unable to bid on projects without connects. can anyone help?

[vren_rance]

Hi! I am new in upwork. After spending 30 connects, suddenly, I get 0 connects when there should be another 30 connects since 60 connects are given for free when you join upwork for the first time. Please let me know what to do with this. I can't even get my first client yet, then this happens. 😞

[ptshatkin]

Same thing happened to me.. not a new user but I had 3 connects left and didn't apply to anything and now have 0 and it won't let me buy more.

[ec4a1941]

Mine have disappeared as well.

[9c33ccc7]

Check again

[hkg07]

Had 100 connects and was to apply and now no connects??? all disappeared even the history of connects also disappeared

[eko12345]

hello upwork, why i lost my connection,

even though the connection was still available 41 initially, I didn't know this problem and suddenly it disappeared

how did this happen

thanks

[ammar_mujtaba]

Same thing happened with me. I had 148 connects and now its 0

[eko12345]

seems like many have experienced this, and not just me

[eko12345]

my connect is back, thanks

[5ce56196]

hello upwork team

i have a problem with my connects i dont know what happened 

i cant even submit proposals

and i know i have connects