Nov 8, 2020 08:50:54 PM by Gurjeet S
Hello Upwork Team,
My success percentage is not moving, I have completed 4 successful projects in the last week all with a 5-star rating and one with a bonus from the client too. but my percentage is not moving up. it is 96% since then.
Solved! Go to Solution.
Mar 5, 2021 11:16:41 PM Edited Mar 5, 2021 11:19:15 PM by Petra R
Zahid I wrote:
Sir with this feedback and rating is there any chance to get Rising talent badge?
None whatsoever. You'll get a Job Success Score soon though. Either tomorrow or next time, if you complete a couple more contracts and they don't go wrong like the previous ones.
Mar 5, 2021 11:30:36 PM by Petra R
Zahid I wrote:
How much estimated jss according to you with this 5 job's.
Maybe somewhere between 40% and 60%
Mar 5, 2021 11:34:39 PM by Zahid I
Mar 5, 2021 11:48:36 PM Edited Mar 5, 2021 11:51:26 PM by Petra R
Zahid I wrote:
That's mean I need to create new account
You are not allowed to create a new account under any circumstances! Don't even try, you will be permanently banned from the platform if you do that!
Zahid I wrote:
Your expert so I need your precious suggestions if you can please?
You need to improve what you do so your clients aren't disappointed with your work and don't leave public and/or private feedback that reflects their disappointment.
Even if you were allowed to create a new account (which you are categorically not), that wouldn't help if you just carried on as before.
You'll need to be more careful what contracts you accept, need to under-promise and over-deliver rather than over-promise and under-deliver, and only accept contracts you know for a fact you can do 110% perfectly.
There are no shortcuts and there is no "reset button". You don't get to mess it up and then wipe the slate clean by starting over.
Mar 5, 2021 11:51:31 PM by Zahid I
Mar 5, 2021 11:58:37 PM Edited Mar 6, 2021 12:00:19 AM by Petra R
Zahid I wrote:
Last question can I apply for remove lowest feedback?
No, unfortunately you can't.
However, with so few completed contracts you could turn things around dramatically if you complete a few contracts perfectly and with really happy clients. The advantage of only having very few contracts is that every good outcome has a significant (positive) impact on the JSS.
The flipside of that coin, however, is that every poor outcome also has a significant (negative) effect.
In other words: You can't afford to have any more poor outcomes.
Mar 6, 2021 09:19:07 AM by Petra R
RABIE A wrote:Can you check my case as well?
Rabie, there really isn't that much to check. You have 4 great outcomes, and one cancelled contract, which must have come with poor private feedback.
In future, maybe check the code more carefully before you accept contracts. Either way, because you have so few contracts, just one or two good outcomes will significately improve your JSS.
Mar 6, 2021 07:32:06 AM by MD SHAHADAT H
Hi,
I have some old job but client doesn't communicating with me. Does these job hamper my score?
I would like to request upwork to contact the client on behalf of me.
Thanks
Shahadat
Mar 6, 2021 08:05:35 AM by Richard R
No, it won't effect your score. I have many long term clients and some go quiet for a while, I simply keep the contract open in case they need something in the future. If a year goes by I might politely ask them if they need anything and simply close the contract if they don't reply in 24 hrs. Many times they do come back many months later, it really depends on the client.
Mar 7, 2021 10:37:09 AM by Umair T
Hello everyone,
I want to ask you about JSS Score. I got some bad feedback which caused my profile JSS Socre to go down.
How many contracts do I have to work on that will make my Profile JSS Score to high?
How I can take my profile JSS score from 88 to 90?
How many contracts do I have to work on to increase my job score from 88 to 90?
I'm confused, I don't understand what to do . And if you tell me about it well So this may end my confusion.
Thanks!
Mar 7, 2021 11:52:39 AM by Umair T
Hello everyone, I want to ask you about JSS Score. I got some bad feedback which caused my profile JSS Socre to go down. How many contracts do I have to work on that will make my Profile JSS Score to high? How I can take my profile JSS score from 88 to 90? How many contracts do I have to work on to increase my job score from 88 to 90? I'm confused, I don't understand what to do . And if you tell me about it well So this may end my confusion. Thanks!
Mar 7, 2021 01:04:08 PM by Youssef B
Hello Umair, FYI, it is extremely hard to predict/measure the JSS future result. Here are some tips that might be useful to decrease your confusion a bit:
- JSS mostly affected by clients' Private Feedback. Which will never be revealed to you.
- The impact of each contract could vary according to the contract's budget and duration; So long-term contracts/ Contracts with a higher budget could affect your JSS more than short-term contracts/ Contracts with a lower budget.
- More factors are added to the JSS equation.
That's why it is impossible that someone could answer your question the way you want. However, You could still fix this by trying to finish more successful contracts as you could and you'll find a boost in your JSS soon enough.
I hope this helps.
Mar 8, 2021 03:53:09 AM by Mohamed K
Hi everyone,
Yesterday I got my first JSS calucalted, but I am surprised it's 76%,
I have had 4 successful contracts. In addition, there is an other contract that was started by mistake and is now closed, but is's not a zero paied contract as I came to an agreement with my client to pay my a $5 bonus after closure,
Is it possible the JSS will catch up the paied bonus as it was 5 days ago, and "My stats" is showing "Last updated 21 Feb 2021" under "My badges"
Any suggestions?
Best regard,
Mohamed
Mar 8, 2021 04:38:58 AM by Petra R
Mohamed K wrote
Yesterday I got my first JSS calucalted, but I am surprised it's 76%,
I have had 4 successful contracts. In addition, there is an other contract that was started by mistake and is now closed, but is's not a zero paied contract as I came to an agreement with my client to pay my a $5 bonus after closure,
0 paid contracts have no effect on the JSS unless they come with poor private feedback.
You must have had at least one contract with really poor private feedback (the stars are irrelevant).
Mar 8, 2021 06:49:00 AM by Mohamed K
Thanks for the clarification,
I have another question, does a partial refund affect JSS?
Mar 8, 2021 07:06:13 AM by Petra R
Mohamed K wrote:I have another question, does a partial refund affect JSS?
Only if there is poor private feedback
Mar 8, 2021 02:51:52 PM by Shivani C
Mar 8, 2021 05:06:33 PM by Joanne P
Hi Shivani,
You can give time for your client to respond. If you decide on ending the contract, it would be best to let your client know as well, and explain why you decided to end it. Ending the contract doesn't directly affect your JSS but the feedback will. If the client left negative feedback, this will affect your JSS negatively.
Mar 8, 2021 11:08:57 PM by Mohammad D
Hello,
I have two questions or cases towrds JSS and contract end reason.
1. I have to end client's contract and mentioned the reason of end: other. then I explained what happened.
On th the other side, client didn't provide feedback, but I got paid.
So, how that does effect on JSS?
2. For contracts are in dispute, when JSS consider their feedback? after/before dispute?
I mean if contract in dispute, that would exclude client's feedback from consider until dispute solved? as I can see N/A in client's feedback side.
That's it.
Thanks in advance.
Mar 12, 2021 01:48:56 AM Edited Mar 12, 2021 01:50:31 AM by Petra R
Mohammad D wrote:1. I have to end client's contract and mentioned the reason of end: other. then I explained what happened.
On th the other side, client didn't provide feedback, but I got paid.
So, how that does effect on JSS?.
1. It doesn't affect the JSS
Mohammad D wrote:2. For contracts are in dispute, when JSS consider their feedback? after/before dispute?
I mean if contract in dispute, that would exclude client's feedback from consider until dispute solved? as I can see N/A in client's feedback side.
2. No, it does not exclude the feedback, public or private. The feedback stands no matter what the outcome of the dispute is. You see "N/A" because nothing has been paid to you yet, but private (no public) feedback has been left when the client cancelled the contract. The JSS effect comes from the private feedback.
Hardeep P wrote:What if, I end, one inactive contract. The client isn't responding, would that gonna affect my JSS?
No, it won't.
Mar 12, 2021 12:42:47 AM by Hardeep P
Hey Community,
I got a quick one for ya. After a long time, I am active on Upwork again and was wondering. What if, I end, one inactive contract. The client isn't responding, would that gonna affect my JSS?
Thanks
Hardeep
Oct 18, 2020 05:12:48 AM Edited Oct 18, 2020 06:18:10 AM by Ishtiaq Q
hi , i need help to approve my two projects that feature is recently added. How much time it will take to approve .
Oct 18, 2020 05:38:05 AM by Petra R
Ishtiaq Q wrote:
hi , i need help to approve my two projects that feature is recently added.How much time it will take to approve because i want my projects to be shown early in starting of the catalog service page.
5 to 7 days and *everyone* wants "their" projects shown early... Just wait like everyone else.
Oct 18, 2020 06:16:48 AM by Ishtiaq Q
Mar 15, 2021 08:49:10 PM by Zahid I
Mar 15, 2021 11:07:43 PM by Petra R
Zahid I wrote:
I have a question yesterday I completed a project with 5 star And Question is how much time it take to increase my jss?
And how much jss will increase?
The JSS will be updated on Sunday evening UTC. I is hard to say how it will affect your JSS, it's only a $5 contract and public feedback doesn't mean much anyway. You'll have to wait and see,
Mar 19, 2021 05:44:23 AM Edited Mar 19, 2021 05:44:54 AM by Hichem L
I started on Upwork a while ago, I managed to score a few good income jobs which I received 5 stars for (gave me 89% JSS) then I took a break and came back recently and took 3 more projects now which I have all completed successfully and received 5 stars feedback. All the jobs on my profile are 5 stars and nothing less but my JSS hasn't moved?
Either way if you think about it in a logic way having ONLY 5 star jobs/reviews should give you 100% JSS but it's weird how Upwork's system works
Mar 19, 2021 05:52:20 AM Edited Mar 19, 2021 05:52:59 AM by Petra R
Hichem L wrote:I started on Upwork a while ago, I managed to score a few good income jobs which I received 5 stars for (gave me 89% JSS) then I took a break and came back recently and took 3 more projects now which I have all completed successfully and received 5 stars feedback.
It will update on Sunday. It only updates every 2 weeks on a Sunday afternoon/evening UTC.
Mar 22, 2021 07:01:35 AM by Asma A
Need to fix my JSS Score:
i have 4 Jobs Completed
3 Jobs 5 Star
1 Job 4.7 Star ( this i doubt that my client give it for a reason, and i think i should consider with coomunity how to resolve it )
is it possible to talk with Upwork support and explain my sitaution because i believe there is something wrong
Mar 24, 2021 12:02:47 AM by Satish K
hello,
quick question regarding my JSS
my jss was 68% due to 1 bad and 1 not so good feedback,
but i had good more projects so now its 78% still i need to make it more then 90% atleast to keep getting projects just wanted to ask, as i have 5 completed project and 3 in process, out of in process project 1 small project which i did along time back client and me stopped working, i asked client to close this project but seems he is very bussy, so if i close that contract by my own so does it gonna affect my JSS? if that client dnt give feedback once i close so that contact gonna affect jss? and if yes so it gonna affect positively or negatively?
Mar 24, 2021 12:05:46 AM by Petra R
Satish K wrote:if i close that contract by my own so does it gonna affect my JSS?
No
Satish K wrote:if that client dnt give feedback once i close so that contact gonna affect jss?
It will have no effect at all.
Mar 25, 2021 02:24:37 AM by Marietta T
Is there a way that Upwork can help below 90% JSS score freelancers? I notice that below that JSS rate even if I know I am very much qualified and also clients' viewing my profile I am not hired. I have been buying connects weekly and yet I cannot get a job.
Mar 31, 2021 04:39:05 AM by Arpita B
Hi,
Why my Job Success Score (JSS) not updated till now? It's been 4 weeks since it was updated. It was updated on March 3, and today it's March 31. I am really waiting for my JSS to be updated soon. Please help me and find a solution.
Thanks
Mar 31, 2021 04:42:58 AM Edited Mar 31, 2021 04:46:58 AM by Petra R
Arpita B wrote:Hi,
Why my Job Success Score (JSS) not updated till now? It's been 4 weeks since it was updated. It was updated on March 3, and today it's March 31. I am really waiting for my JSS to be updated soon.
It wasn't updated on the 3rd. It udates every second Sunday, late afternoon - evening UTC and was updated on the 7th and the 21st.
Chances are your JSS might change this Sunday. Maybe not in the direction you wanted.
Apr 4, 2021 04:12:42 AM by Vikram S
my job success score is not increasing since 6 or 7 weeks I have got some good feedback also
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