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Yna's avatar
Yna C Community Member

Profile Under Review

my profile is still under review in site even I already received an email that I am all set and my profile was approved. 

ACCEPTED SOLUTION
Valeria's avatar
Valeria K Community Member

Yna and others,

 

If your profile is currently under review, you can still work on improving it and resubmit it with any changes.
To help you create a complete and quality profile, check out these Upwork Academy courses:
If you experience any issues with your profile submission, please feel free to share your concerns on this thread so that we can assist you further.
 
~ Valeria
Upwork

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228 REPLIES 228
Swayam's avatar
Swayam S Community Member

Hello,

I had register for upwork 4-5 days ago and my profile has not been approved yet. I was wondering the reason for it not being approved and how long does it usually take for it to be approved.

 

Thank You.

Mohammed Thamby Fa's avatar
Mohammed Thamby Fa F Community Member

Your profile must completed with 100% and id verification please check out.

Mohamed's avatar
Mohamed M Community Member

i try to complete it but i cant it still 60% only

Pradeep's avatar
Pradeep H Retired Team Member

Hi Mohamed,

 

Thank you for your message. I checked your profile and noticed that your portfolio item contains contact information. Please remove your portfolio and resubmit your profile for review again.

 

Thank you,

Pradeep

Mohamed's avatar
Mohamed M Community Member

ok i deleted it
i hope my profile take approve

Mohamed's avatar
Mohamed M Community Member

still not approved

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Swayam,

 

Thank you for reaching out. I checked your profile and noticed that your profile does not adhere to our guidelines. Please update your profile title and overview to describe your skills and experience. Also, update your profile photo to include a more professional photo that clearly shows your face. Once done, please resubmit your profile so that our team can review and update your profile status.


~ AJ
Upwork
Zair's avatar
Zair M Community Member

It is almost a week from creating my profile. How much time does it take usually to approve an account? Thank you.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Zair,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.


~ AJ
Upwork
Pc's avatar
Pc P Community Member

Hello, it's been a few days since I submitted my profile for review and until now it hasn't been approved. Please help me get approved 😔

Dianne's avatar
Dianne C Community Member

I'm a freelancer and am new to Upwork. Completed my account still not approved. How can I know which thing to change or if I'm approved or not? Notification says that it is supposed to be reviewed within 24hours, but still no progress.

Completeness percentage doesn't get higher even if I provided the details needed.

Ray Edwin's avatar
Ray Edwin T Community Member

Hello!  It's been a week now and still, my profile is "under review". it says 24-48 hrs to confirm my profile for me to submit proposals, and now I'm having a hard time figuring this out since it's been a week. It still says "We will email you within 24 hours to let you know if your profile was approved. You will be able to submit proposals if approved."

Can someone check if my profile is confirmed and has a "hire tab" on it?

 

Thank you!

JIANG CHEN's avatar
JIANG CHEN L Community Member

Hello,

 

Hi there its been more than 7 days and i didn't hear from upwork.My profile is still under review.Can you please look into this.

 

Lucas

 

Andrea's avatar
Andrea G Community Manager

Hi Jiang,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~Andrea
Paulo's avatar
Paulo A Community Member

Hi there!

I am having the same issue with my account. It's been more than 48 hours since my account was created but the "Your profile is under review" pops out. Can you kindly take a look at it? Thank you!

Andrea's avatar
Andrea G Community Manager

Hi Paulo,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~Andrea
Paulo's avatar
Paulo A Community Member

Thank you for the swift response, Andrea.

Looking forward to it!

William T's avatar
William T C Community Member

Hey Yna, please complete the Profile so it can be approved. View mine as an example. Have a great day!

Valeria's avatar
Valeria K Community Member

Yna and others,

 

If your profile is currently under review, you can still work on improving it and resubmit it with any changes.
To help you create a complete and quality profile, check out these Upwork Academy courses:
If you experience any issues with your profile submission, please feel free to share your concerns on this thread so that we can assist you further.
 
~ Valeria
Upwork
David's avatar
David A Community Member

Hello my Upwork profile has been under review for over 72 hours and I have received no emails or feedback 

Pradeep's avatar
Pradeep H Retired Team Member

Hi David,

 

I suggest you improve your profile and resubmit for review. Check out these Upwork Academy courses to help you a complete and quality profile.

 

Thank you,

Pradeep

Zora's avatar
Zora Y Community Member

Hi Valeria. My profile is under review, it was more than 24 hours. You said that you will email within 24 hours to let I know if my profile was approved but until now I never gotten the email verification.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Zora,

 

I checked and it looks like your account registration has already been accepted. Welcome to Upwork! You should be able to start sending proposals to jobs in the Upwork marketplace. You may also want to check these few Upwork Academy courses below to help you get started:
Additionally, feel free to sign up for upcoming events and webinars to learn more about how you can boost your success on Upwork. Good luck!

 

Thank you,

Pradeep

Lateefat's avatar
Lateefat S Community Member

Hi good morning, My name is Saoban Lateefat, My account has also been under review for months now and I haven't been able to send our proposal or apply for jobs can you pls help me with that.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Lateefat,

 

Thank you for your message. Could you please update your profile including your profile picture and resubmit it for review? Check out these Upwork Academy courses to help you with a complete and quality profile. 

 

Thank you,

Pradeep