Nov 9, 2019 06:59:15 AM by Wilson E
This is a great idea that I have thought about it for some time now, a way to showcase some of our best testimonials. BUT to me this is not the right implementation, why should we ask a client for a second testimonial when they already left feedback?
Simply let us select from our job history the testimonials we want to feature, this will also be more legitimate. Otherwise, how can some proof they actually worked together?
Solved! Go to Solution.
Oct 19, 2020 01:35:27 AM by Abhishek S
I requested two of my previous clients to write a testimonials for my profile thru upwork. Both of them has responded and said that they have submitted it. But, my profile says it is pending. What could be the reason.
Regards.
Abhishek
Oct 19, 2020 02:12:21 AM by Aleksandar D
Hi Abhishek,
Thanks for reaching out about your testimonial submission -- we are happy to learn that you're finding value in this feature. Unfortunately, due to the high number of testimonials we receive, we cannot expedite your request. While the quoted review time is within 10 days, please know in most cases we complete our review within 5 days. We truly appreciate your patience through this process!
Thank you.
Oct 19, 2020 01:51:00 AM by Federica B
Oct 19, 2020 03:00:03 AM by Aleksandar D
Hi Federica,
Thanks for reaching out to us. I shared your problem with the team and they resent the email so your client should be able to leave the testimonial now. Let me know if you need further assistance.
Thank you.
Oct 19, 2020 11:53:19 AM by Ogunmokun K
Oct 19, 2020 12:16:59 PM by Bojan S
Hi Ogunmokun,
Please allow 10 business days for your request to be reviewed. We apologize for the delay, but please know we are still testing and optimizing this feature.
Thank you!
Oct 20, 2020 09:10:59 AM by Jeanine R
Hi, I created my profile more than 24h ago and since I haven't got any work here yet, I asked private clients to give me a testimonial. I know for certain that at least one of them did and this hasn't shown on my profile yet. Why is that?
Oct 20, 2020 09:30:31 AM by Bojan S
Hi Jeanine,
Thanks for reaching out about your testimonial submission. Due to the high number of testimonials we receive, the quoted review time is within 10 days. In most cases, we complete our review within 5 days.
We truly appreciate your patience through this process!
Oct 20, 2020 11:41:05 PM by Jeanine R
Hi, I had a client write me a testimonial. He has confirmed that it has been written and for some reason it doesn't show on my profile. Why is that?
Oct 20, 2020 11:47:52 PM by Goran V
Hi Jeanine,
Thanks for reaching out about our testimonial feature, which is currently being tested with select freelancers like you. While we are excited to share that the feature is proving to be very popular unfortunately we've received so many requests that it's taking us a while to review each one. As a result, please allow 10 business days for your request to be reviewed. We apologize for the delay. Thank you.
Oct 21, 2020 12:35:37 AM by Maksim C
Dear Upwork Community! Question: When my client will receive instructions to prepare a testimony for me? I sent all details within Upwork on 16th October 2020. My client does not receive any email from Upwork.
Oct 21, 2020 12:42:30 AM by Goran V
Hi Maxim,
Please refer to the instructions I`ve shared in my previous post. Thank you.
Oct 21, 2020 04:23:02 AM by Jeanine W
I requested an off UpWork client testimonial through the "testimonials" section of my profile, and the client has told me he hasjust responded. While the notification "Your testimonial is awaiting ___'s response" is gone, I can't see the testimonial anywhere on my profile, either on the private or public view.
Is there a certain amount of time that the testimonial will show up after?
Oct 21, 2020 04:35:44 AM by Goran V
Hi Jeanine,
Please allow up to 10 business days for the review on your testimonial to be completed. Thank you.
Oct 21, 2020 09:21:58 AM by Joanne M
Hi, when adding a client's LinkedIn Profile for a testimonial it says it's invalid when it's not.
Oct 21, 2020 09:44:08 AM by Bojan S
Hi Joanne,
Could you please confirm if the link you're trying to enter suits one of these formats:
- https://www.linkedin.com/in/company/CLIENTNAME
- https://www.linkedin.com/in/CLIENTNAME
- http://www.linkedin.com/in/company/CLIENTNAME
- http://www.linkedin.com/in/CLIENTNAME
Please reach back to us with more information and we'll be happy to assist you accordingly.
Thank you!
Oct 22, 2020 11:33:56 AM by Brian W
I requested a testimonial from a non-Upwork client and the request just led him to my profile... No way to submit the testimonial. Just now I see the the upwork.com website is down. Could that be part of the issue?
In addition, I have 4 testimonials which have been pending review for more than 36 hours. When should I expect them to post?
Oct 22, 2020 01:10:45 PM by Bojan S
Hi Brian,
Could you please click on my name and send me a PM with more information about the client that's experiencing the issue with the testimonial request? I'll check that for you and assist you accordingly.
Please allow 10 business days for your requests to be reviewed.
Thank you for your patience.
Oct 23, 2020 04:14:16 AM Edited Oct 23, 2020 04:22:36 AM by Goran V
I have sent 4 requestes to my previous client for whom I did projects outside of the Upwork. They sent their feedback, but I still didn't get approval for Upwork (5 days) for those requestes. Is there specified amount of time to wait or?! Thank you
**Edited for Community Guidelines**
Oct 23, 2020 04:24:36 AM by Goran V
Hi Mirko,
Unfortunately, due to the high number of testimonials we receive, we cannot expedite your request. While the quoted review time is within 10 days, please know in most cases we complete our review within 5 days. We truly appreciate your patience through this process! Thank you.
Oct 25, 2020 11:16:35 PM by Mushfiqur Rahman S
I have added a non-Upwork client testimonial about 10 business days ago. for the last 10 days, it showed your testimonial is pending but today it didn't even show up? why is that?
Oct 26, 2020 12:04:19 AM by Aleksandar D
Hi Mushfiqur,
To ensure trust and quality of our marketplace, we can only approve testimonials from clients where we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information. You can try requesting another from a different client.
Thank you.
Oct 26, 2020 11:00:06 AM by Jason S
Anyone know if there is a way to change the order of testimonials...like how they appear on my profile? I want a specific one to appear first. Is that possible?
Oct 27, 2020 07:09:22 AM Edited Oct 27, 2020 07:27:45 AM by Bojan S
Hi I am not able to request a testimonial because the field is saying the Linkedin profile is invalid. The link is correct and there are no typos. The URL is **Edited for community guidelines** Why is this not working?
Oct 27, 2020 07:29:31 AM by Bojan S
Hi Gabe,
Could you please try entering the link in one of these formats:
- https://www.linkedin.com/in/company/CLIENTNAME
- https://www.linkedin.com/in/CLIENTNAME
- http://www.linkedin.com/in/company/CLIENTNAME
- http://www.linkedin.com/in/CLIENTNAME
Please reach back to us if the issue persists.
Thank you!
May 4, 2020 10:59:01 AM by Andrea Guadalupe M
I sent testimonial request to one of my outside-upwork clients. But he didn't receive any email. As I had thought that it could be an error so I tried again but Upwork is not letting me send another request to the same client. What can I do?
Oct 31, 2020 04:25:45 AM by Simeon P
Hi. I have the exact same issue. Client swears he has not got the email. Has even sent me screenshots of his inbox to prove it never arrived. It's possible it ended up in his spam folder but if so, he has already emptied that. And UpWork's system won't allow me to resend it. What can I do? Thanks a lot.
Oct 31, 2020 07:53:36 AM by Nikola S
Hi Simeon,
I am sorry for the late response. I shared your report with our team and they have sent a new testimonial request to your client. Let us know if you need our further assistance. Thank you for your patience.
Nov 4, 2020 02:20:24 AM by Umaza N
Hello! After getting the notification of non-upwork client's testimonial I thought just to do it. So I asked two of my clients for testimonial and they agreed to do it for me. But the thing is that there testimonials weren't approved. saying that there wasn't enough evidence. I mean I provided both linkedin and email address of my clients and still there wasn't enough evidence? If there's any other requirement then I don't know what it is.
I want to know why were their testimonials not approved? So if I asked some other client, it will be sure that their testimonial will approve because I can't keep asking my client's for testimonials if every time they get rejected.
Nov 4, 2020 03:03:47 AM by Aleksandar D
Hi Umaza,
I'm sorry to hear that the testimonials got rejected. To ensure trust and quality of our marketplace, we can only approve testimonials from clients where we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information. You can try requesting another from a different client.
Please note that we do have tools and a system in place to review and check the validity of the testimonials. To better ensure the integrity of our review, we do not share the details of our process.
Thank you.
Nov 4, 2020 04:05:51 AM Edited Nov 4, 2020 05:28:08 AM by Aleksandar D
I got an email that read in part:
**Edited for Community Guidelines** |
How can I fix this? |
Nov 4, 2020 05:27:53 AM by Aleksandar D
Hi Abby,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Nov 6, 2020 06:29:23 AM by Ryan D
Nov 6, 2020 07:40:07 AM by Nikola S
Hi Ryan,
I'm sorry to hear that the testimonials got rejected. To ensure trust and quality of our marketplace, we can only approve testimonials from clients where we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information. You can try requesting another from a different client.
Please note that we do have tools and a system in place to review and check the validity of the testimonials. To better ensure the integrity of our review, we do not share the details of our process.
Mar 25, 2020 02:06:32 AM by Shohag B
Hi
I sent testimonial request to one of my outside-upwork clients. But he didn't receive any email. As I had thought that it could be an error so I tried again but Upwork is not letting me send another request to the same client. What can I do now?
Thanks
Mar 25, 2020 02:09:47 AM by Goran V
Hi Shohag,
Could you please reach out to me via PM (click on my name) and share more details about your client? This way I will be able to escalate it to our team to investigate it and assist you further. Thank you.
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