Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Jul 11, 2019 11:36:48 AM by Bojan S
Hi Viswanathan,
We'll have one of our agents reach out to you via support ticket to assist you with your concern.
Thank you for reaching out to us.
Sep 25, 2019 06:16:50 AM by Foxaisr T
Your payment could not be processed. Please choose an alternate payment method or retry again later.
Sep 25, 2019 06:46:20 AM by Aleksandar D
Hi Foxaisr,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Nov 16, 2019 04:29:28 AM by Aleksandar D
Hi R A,
Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further with purchasing connects.
Thank you.
Jul 11, 2019 12:54:20 PM by Vinit S
When i am trying to add my billing method it says" Our records indicate that the payment method entered is already associated with the maximum number of accounts. Please add a different payment method". Although i don't have any other account. Please help.
Jul 11, 2019 02:12:20 PM by Bojan S
Hi Vinit,
Could you please check this with your bank. Afterwards, please try clearing your cache and cookies or logging in with another browser to check if you`re still experiencing the same issue.
Let us know if the issue persists.
Thank you.
Jul 12, 2019 09:31:25 AM by Camea F
This will be my first time entering information and I am unable to enter a billing method because the screen will not load to enter it. It keeps circling. I am using the desktop computer. The pop up comes up but does not fully load the screen. Is there any other way to enter the information so that I can start submitting proposals?
Jul 12, 2019 10:17:51 AM by Bojan S
Hi Camea,
I checked this for you from our end and was not able to replicate the issue you are experiencing.
Please try to clear your cache and cookies and also try using another browser. Let us know if the issue persists and if you're seeing an error message send us some screenshots and we will be happy to help you further!
Thank you!
Nov 13, 2019 07:10:35 PM by Lisa M
I joined Upwork a few days ago and have tried several times to add more Connects. Each time, after inputting my credit card info, a white box pops up and nothing else. I have cleared cache and cookies, tried using both Google Chrome and MS Edge as well as different credit cards. Unsure what else I can do on my end. Thank you.
Nov 13, 2019 10:06:29 PM by Avery O
Hi Lisa,
I'm sorry for the inconvenience this has caused you. A member of the Customer Support Team will reach out to you to assist you further with your concern.
Feb 29, 2020 12:31:44 AM by Goran V
Hi Camea,
Please try clearing your cache and cookies or logging in with another browser. If you`re still experiencing the same problem after this, let me know. Thank you.
Jul 12, 2019 02:37:26 PM by Ahsaas L
I have verified PayPal account but when I'm trying to add it billing method it takes me to PayPal page to add card details after adding that when I click add button page didn't load and remain on same page
Jul 12, 2019 03:05:20 PM by Bojan S
Hi Ahsaas,
May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue.
Additionally: Please refer to this help article on PayPal's site for more information on how to verify your PayPal account. Feel free to reach out to PayPal support team if you need any assistance as well.
Let us know if the issue persists.
Thank you.
Jul 24, 2019 08:36:06 AM by Melissa M
I am unable to purchase connects, after entering my payment method, I get a white screen (see below).
Jul 24, 2019 09:14:01 AM by Bojan S
Hi Melissa,
Could you please clear your cache and cookies or log in with another browser to check if you`re able to see the billing methods available to you here? To learn more about acceptable billing methods for purchasing connects please read this help article.
Thank you.
Jul 25, 2019 09:16:54 AM by Neha K
hi I am new to this portal and system is not allowing me to purchase connects. I have debit card which is not being accepted and credit card borrow from friend is also not getting accepted. message "Your payment was declined" Please help in this matter
Jul 25, 2019 10:03:55 AM by Bojan S
Thank you for reaching out to us, Neha.
One of our team members will reach out to you directly via support ticket to assist you with your billing method concern.
Jul 25, 2019 01:09:02 PM by Parvez A
Hello guys,
I read few articles and noted that i can't not add payoneer as billing method. But the problem is: without upgrade to freelancer membership plus packages, i can't allow to apply any jobs due to insufficient connects. That means, no bids, no connects, no works 😞
i have no credit card (not possible because of sudent), paypal doesn't support in our country, and no option lefts to purchase this package. Zero balance in my upwork account. Only i have payoneer card.
Guys, how can i solve this issue? Otherwise i've to say: good bye upwork !
Jul 25, 2019 02:25:57 PM by Bojan S
Thank you for reaching out to us, Parvez.
Payoneer card can be used for purchasing connects. To learn more about acceptable billing methods for paying connects please read this help article. To see the options available to you, click here.
Thank you.
Jul 25, 2019 08:33:47 PM by Abby Gail R
Hi I was trying to buy connects. But its not going through. I know that I still have balance on my account. It doesn't show any Error message. Its just not pushing though. Please help me. Attached is a screenshot of my webpage in upwork.
Jul 25, 2019 09:55:14 PM by Avery O
Hi Abby,
Could you please try clearing your cookies, or using a different browser to see if the issue persists? Let us know if it does and our team will assist you further.
Jun 8, 2021 11:56:22 PM by Vandana K
I am unable to buy connects with my master card, they kept showing a try alternative method to buy also showing the same error with Paypal.
Jun 9, 2021 12:05:36 AM by Ashish D
Jun 9, 2021 12:56:44 AM by Aleksandar D
Hi Vandana,
I checked and it looks like the transaction is being declined. I suggest that you check with your bank for more information on why that is happening as they should be able to help you out. Regarding PayPal, please retry the transaction using an alternative payment method from your PayPal wallet. In the meantime, you can check this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
Jul 26, 2019 05:39:27 AM by Talha A
I have added Billing Method to buy connects, but i am unable to buy connects because every time it says "Payment was declined". I am using VISA Debit Card. As i have searched i have found that may be my VISA card may need to be verified by Upwork, but i am unable to find any way to Verify it too. I need help on this issue,
Thankyou
Jul 26, 2019 06:05:05 AM by Aleksandar D
Hi Talha,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Nov 2, 2019 04:11:43 AM by Gerose B
Hi!
My payment was declined using my mastercard. Can you tell me what is wrong, is it my card? Thank you!
Nov 2, 2019 06:37:02 AM by Aleksandar D
Hi Gerose,
One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Jan 6, 2020 10:18:12 PM by Tricia Santiago C
My payment was also declined using my mastercard. Can you tell me what is wrong, is it my card? Thank you!
Jan 7, 2020 12:29:18 AM by Avery O
Hi Tricia,
I can confirm that your bank declined this transaction. Please reach out directly to your bank account for more information about this transaction.
In the meantime, you can add another billing method so that you can purchase Connects for your account.
Jun 21, 2020 01:39:53 AM by Aleksandar D
Hi Mary-Vick,
Please check with your bank for more information on why the specific charge was declined. You can also check out this help article to learn more about acceptable billing methods.
Thank you.
Nov 14, 2019 06:48:26 AM by Ali K
Hi Aleksandar,
I am facing the same issue. Everytime it says that my payment could not be processed and it is declined.
Nov 14, 2019 06:58:12 AM by Goran V
Hi Ali,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Jan 13, 2020 11:48:29 AM by Asma b
Hi, I am facing the same issue. It says that my payment could not be processed and it is declined.
Jan 13, 2020 12:10:42 PM Edited Jan 16, 2020 10:57:53 AM by Bojan S
Hi Asma,
We'll have one of our agents reach out to you via a support ticket to assist you with purchasing connects.
Thank you for reaching out to us.
Jan 21, 2020 01:49:46 AM by Jenny Ann S
Hi Bojan,
My payment thru Mastercard is declined as well. Can someone please assist me? thank you.
Jan 21, 2020 02:22:01 AM by Goran V
Hi Jenny and Sidra,
Our team will reach out to you both via ticket and assist you further with purchasing connects. Thank you.
Jan 21, 2020 02:38:43 AM by Edaans C
hello
I am facing same problem from last 3 days and no one has contacted me via ticket.
I got notification to enter my country's ID, which I did. I then received message to wait 1 business day. today is 3rd business day and i haven't received any reply.
One thing more
My debit card is on my name, but the name of upwork account is different. Upwork account name is "EDAANS" which is company name which i started a month ago.
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