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[#1]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[#2]

Hi Rishma,

Thank you for following up. Regarding your credit card, I checked and it looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline. Could you please click on my name and send me a PM with a screenshot of the error message you receive when you try to add a PayPal? I will be sure to look into your report and escalate it accordingly.

Thank you,

[#3]

Hi team, hope you are doing well. Is there any other way to purchase connects. On my debit card there is no last name. I think that's why it does not accept. My documents also don't have last name that i submitted in bank for open account. Can I pay with bank account directly?

[#4]

Hi Rishma,

In order to purchase Connects, you need to add an acceptable billing method. Please check with your bank for more information on why the charge was declined.

Thank you.

[#5]

Debit card not working to buy connects. How can i buy connects i am out of connects and i have tried to buy connects from my debit card buy it says authorize your card. I dont know why i have done purchasing online from my debit card before and i works fine. 

[#6]

Thank you for reaching out to us, Jawad.

One of our team members will reach out to you directly via support ticket to assist you with your concern.

[#7]

i am facing the same problem. debit card authorization fails when i try to buy connects.

[#8]

Hi Mubashar,

Our team will reach out to you as well and assist you further, thank you.

[#9]

I’ve been trying to use my debit card to buy connects but it just won’t work. This is so **edited for Community Guidelines** frustrating. Even my paypal are not working and both have enough balance smh

[#10]

Hi Arriane, 

A member of the Customer Support Team will reach out to you to assist you with your concern. I apologise if this has caused you any inconvenience.

[#11]

Hi. I can't buy connects as well using my debit card. It has sufficient balance and I have used it to pay my other bills but still it won't let me use it to buy connects. Please help.

[#12]

Hi Jeremy,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[#13]

Hi, I'm trying to buy connects using my debit card but it's not working, I only see a blank window with no new connects showing up. Please help me figure this out. 

Thanks 

[#14]

Hi Diana,

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

Let us know if the issue persists.

Thank you.

[#15]

Hello

i am facing the same issue can't buy connects through my debit card. infact i have transfer my funds through upwork in the same account but i unable to buy connect through my same bank account debit card. i've tried twice but facing same error.

[#16]

Hi Shahzaib,

One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method and purchasing connects.

Thank you for reaching out to us! 

[#17]

Sir I'm facing the same problem, what should I do? I wanna start earning again here,please help!!

[#18]

Hi Ramchandramani,

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method for purchasing connects. 

Thank you for reaching out to us. 

[#19]

I can't buy connects or membership by debit card I have tried lot please help me out of this problem

[#20]

Hi Shivanand,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[#21]

My debit card is not working in buying connects. Any help?

[#22]

Hi Thal,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[#23]

I am facing the same error cannot buy connect , authorization fails says to enter a different card

[#24]

Hi Kasun,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further with purchasing Connects.

Thank you.

[#25]

Hi, i want to buy connect using my debit cards but it said its unauthorized.

[#26]

Hi Jovelyn,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

Let us know if the issue persists.

Thank you.