Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Sep 29, 2019 06:05:50 AM by Aleksandar D
Hi Thal,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
May 10, 2020 01:12:54 AM by Kasun H
I am facing the same error cannot buy connect , authorization fails says to enter a different card
May 10, 2020 01:48:57 AM by Aleksandar D
Hi Kasun,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further with purchasing Connects.
Thank you.
May 11, 2020 01:57:49 PM by Jovelyn D
May 11, 2020 04:05:56 PM by Bojan S
Hi Jovelyn,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Oct 20, 2020 09:42:42 AM by Rishma C
Hi team, I am trying to purchase connects for bid. I am using my MasterCard that is global and International transaction is also on but still I am getting below message
"Your bank was unable to verify your information. Please contact them and try again."
I don't have last name on card but it is asking last name and if I keep it null then it doesn't proceed
Oct 20, 2020 05:39:02 PM by Ashish D
Mar 17, 2020 12:38:08 AM by Viren R
i am facing same problem,,
Debit card not working to buy connects. How can i buy connects i am out of connects and i have tried to buy connects from my debit card and paypal account buy it says authorize your card . I dont know why i have done purchasing online from my debit card before and i works fine i used all alternative methods but not working.
Mar 17, 2020 01:07:41 AM by Goran V
Hi Viren,
I`m sorry about the inconvenience this had caused you. Our team will reach out to you via ticket as soon as possible and assist you further. Thank you.
May 11, 2020 01:13:51 AM by Saurabh T
Hello
I hope you are doing well!
Could you let me know how i can buy the connects after linking a bank successfully
May 11, 2020 01:26:01 AM by Goran V
Hi Saurabh,
To purchase connects you will need to go to Settings > Membership & Connects > Add Connects. Thank you.
Jul 20, 2020 08:47:26 AM by Arslan A
Jul 20, 2020 09:17:35 AM by Bojan S
Hi Arslan,
It looks like the charge on your card keeps getting declined. Please contact your bank to check about this specific charge being declined and feel free to add alternative billing method in your account payment options.
Jul 20, 2020 09:22:56 AM by Arslan A
Jul 20, 2020 10:01:12 AM by Bojan S
HI Arslan,
Please reach out to your bank for more information about this as we're not able to provide details you're asking for.
Jul 20, 2020 11:14:59 AM by Arslan A
sir there is no glitch frm bank side. I have discussed the issue already with the bank. I have alos did online transactions. Pkease assist in this matter.
Jul 20, 2020 11:20:03 AM by Arslan A
sir, i have already reached to my bank account have discussed the matter. Thre is no gltich from there side. Even i have done many online transactions from my debit card. Please clarify.
Jul 20, 2020 12:37:21 PM by Bojan S
Hi Arslan,
We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method.
Thank you for your patience.
Aug 24, 2020 07:51:40 AM by Swati C
Aug 24, 2020 07:55:55 AM by Ashish D
Aug 24, 2020 07:59:32 AM by Dongarsane D
I have done all of this still the problem persist. Get help button is also not working. How can i contact support team.
Aug 24, 2020 08:45:25 AM by Bojan S
Hi Dongarsane,
One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method.
Thank you for your patience.
Dec 2, 2019 11:49:47 AM by Bojan S
Hi Athens,
We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method.
Thank you!
May 17, 2020 09:21:25 AM by Musawir H
i am facing the same problem. debit card authorization fails when i try to buy connects.
May 17, 2020 05:32:18 PM by Joanne P
Hi Musawir,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jul 26, 2020 02:21:31 AM by Aleksandar D
Hi Chatur,
You need to check with your bank for more information on why the specific charge was declined. Feel free to check out this help article to learn more about acceptable billing methods.
Thank you.
Oct 11, 2019 07:28:30 AM by Rabbiya K
Dec 1, 2019 09:45:24 AM by Suresh Chandra S
I am also facing the same problem. It is showing "We are unable to authorize your card. Please add another billing method or contact your issuing bank". I have used the three different cards but it didn't work.
Dec 1, 2019 03:45:13 PM Edited Dec 1, 2019 03:46:37 PM by Joanne P
Hi Suresh,
One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method, thank you.
Dec 10, 2019 02:43:29 PM by Bojan S
Hi Stanley,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Dec 11, 2019 11:22:20 AM by Stanley A
Dec 11, 2019 11:56:15 AM by Bojan S
I'm sorry to hear that the issue persists, Stanley.
One of our agents will reach out to you directly to assist you with this concern.
Thank you for your patience.
Jan 9, 2020 01:43:59 AM by Goran V
Hi Huma,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Jan 23, 2020 05:25:57 AM by Muhammad A
I've also the same problem when i try to buy connects by my debit card.please solve this issue.Thanks
Jan 23, 2020 05:27:55 AM by Goran V
Hi Muhammad,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Feb 18, 2020 08:04:13 AM by Aubrey Maris D
Hi. I am having the same issue. I've been trying to enter my debit card since January to purchase connects but card is declined. Please help. I need to buy connects.
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