Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Mar 27, 2020 10:44:08 AM by Bojan S
Hi Murugesan,
One of our team members will reach out to you directly via a support ticket to assist you with this concern.
Thank you!
Mar 30, 2020 10:51:35 AM by Zulkefal z
hi i dont have payoneer debit card but i have money in payoneer can i buy conncets without debit card?
Mar 30, 2020 11:53:18 AM by Aleksandar D
Hi Zulkefal,
Thanks for reaching out to us. To learn more about acceptable billing methods for purchasing Connects please read this help article. Please use this link to see the options available to you and add one of those.
Thank you.
Mar 30, 2020 07:40:13 PM by Ashish D
Mar 31, 2020 04:26:37 AM by Shahbaz K
Hi there!
I am getting an error message when I am trying to buy credits. The error message says "Charge Failed"
Tried both PayPal and Credit/Debit Card.
Trying to buy credits for the first time.
Thanks!
Shahbaz
Mar 31, 2020 04:44:30 AM by Goran V
Hi Shahbaz,
Our team will reach out to you via ticket as well and assist you further with purchasing connects. Thank you.
Mar 31, 2020 06:32:58 AM by Akenroye A
Anytime i try buying new connects, I always get "
"
Please help!
Mar 31, 2020 06:42:58 AM by Goran V
Hi Akenroye,
Our team will reach out to you via ticket as well and assist you further with purchasing connects, thank you.
Mar 31, 2020 11:03:47 AM by Patrick L
Hi, I purchased 160 Connects on 3/29/2020 at 10:30 PM PT but they never showed up on my account. The next day when I tried again I was only credited the 80 I had just paid for. Anyone able to help? Thank you!
Mar 31, 2020 12:01:06 PM Edited Mar 31, 2020 12:02:52 PM by Bojan S
Hi Partick,
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the billing options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Apr 1, 2020 12:41:58 AM by David G
Hello, I have some balance in my paypal but I'm not able to purchase connects since I have not linked my account to a bank or a credit card.....does it mean I cannot be able to complete the purchase if the account is not linked or is there a way I can be assisted? TIA.
Apr 1, 2020 01:09:32 AM by Goran V
Hi David,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Apr 1, 2020 08:10:16 AM by Ashish D
Apr 1, 2020 02:13:16 AM by Ashish K
Hello everyone
I am trying to add connects to my Upwork account, everything is going right but after entering OTP its gets back to the add connects page and the transaction is not done.
Apr 1, 2020 02:37:17 AM by Goran V
Hi Ashish,
Our team will reach out to you via ticket as well and assist you further with purchasing connects. Thank you.
Apr 1, 2020 04:33:32 AM by Ashish K
Hi i am trying to add connects to my upwork account, everything is going right but after entering OTP its get back to the add connects page and transaction is not done. i cleared coockies and chche from browser and tried again but same issue accured. please help me
Apr 1, 2020 04:41:56 AM by Goran V
Hi Ashish,
One of our Customer Support agents will reach out to you via ticket as soon as possible and assist you further. Thank you.
Apr 1, 2020 05:35:16 AM by Ashish K
Apr 1, 2020 04:57:19 AM by Tehreem R
Apr 1, 2020 05:04:35 AM by Goran V
Hi Tehreem,
Our team will reach out to you via ticket as well and assist you further. Thank you.
Apr 1, 2020 05:32:02 AM by Nitin K
I am facing same issue while buying new contact. Neither debit card is working nor paypal. Please Upwork team, I want to buy new connects, please help me also
Apr 1, 2020 05:46:44 AM by Goran V
Hi Nitin,
Our team will reach out to you via ticket as well and assist you further. Thank you.
Apr 10, 2020 04:27:29 PM by Anthony m
Can i buy connects from my paypal balance?? I have tried but it seems theres no such option from the Upwork end/
Apr 1, 2020 09:44:49 AM by Akenroye A
I am out of connects and so i have tried adding a billing method, but it is not working out.
Apr 1, 2020 10:55:32 AM by Aleksandar D
Hi Akenroye,
I checked your account and can confirm that the bank declined this transaction. For more information, please contact the local bank directly. Check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
Apr 1, 2020 11:49:33 AM Edited Apr 1, 2020 01:03:55 PM by Aleksandar D
hi
I am trying to add connects to my Upwork account .i am trying to pay via my credit card, on the last step when I enter my OTP from my bank and submit, it comes back to add connects page. it is not giving any error message and not any transaction is done on my card. please help me I have to send proposals but due to this issue, I lost many good contracts .please help me.i have tried all the troubleshooting which was suggested by Upwork support like, clearing cookies, clearing cache, trying another browser but that didn't help me.
**Edited for Community Guidelines**
Apr 1, 2020 01:05:01 PM by Aleksandar D
Hi Ashish,
Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place so that our team can assist you more effectively.
Thank you.
Apr 2, 2020 05:31:30 AM Edited Apr 2, 2020 05:43:45 AM by Goran V
I have only one bank account and have added it for the membership plan. But after sometime I dropped the membership plan as I was pregnant and would not have used the connects for atleast 6 months. Now I again added the same billing method and tried adding the membership plus plan to add connects but I am unable to purchase connects. However the same account details are added I mean my bank card is added successfully but during payment I am getting a message that your payment could not be processed choose an alternate payment method. However I tried doing payment from the same card/account on other websites its working fine. Kindly help. Please contact on my email: **Edited for Community Guidelines**
Apr 2, 2020 05:45:52 AM by Goran V
Hi Bhanu,
Our team will reach out to you via ticket as well and assist you further with purchasing connects. Thank you.
Apr 25, 2020 06:01:41 AM by Danica Rose D
Hi to the respected team,
Sadly this is my problem as well. My card is good when Im using it on payments online. But when I'm trying to add my card here it doesnt accept. And I tried as well using my paypal account in purchasing connects, I do have enough balance to buy , I converted as well my balance to US dollars but it keeps asking me my card information but again the system doesn't accept my card. Please help.
Apr 25, 2020 06:17:46 AM by Aleksandar D
Hi Danica Rose,
Please check with your bank for more information on why the specific charge was declined. Regarding PayPal, note that only verified PayPal accounts can be used to purchase Connects. Please check the options available to you and learn more about acceptable billing methods.
Thank you.
Apr 2, 2020 05:57:16 PM by Ashish D
Apr 2, 2020 09:24:53 AM by Qaisar S
I am trying to buy connects with my debit card that has been added, but I am facing an error saying "Your payment could not be processed." Please check it what is the problem. However, when I added the payment method the transaction of 1 in Pakistani rupees has been done successfully. Then why I am not able to buy the connects.
Apr 2, 2020 11:44:45 AM by Aleksandar D
Hi Qaisar,
I checked your account and can confirm that the bank declined this transaction. For more information, please contact the local bank directly. Check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
Apr 2, 2020 09:41:47 AM by Abubakar S
Can we buy connects through Payoneer account? is there any such way to add Payoneer as payment method?
Apr 2, 2020 11:58:28 AM by Aleksandar D
Hi Abubakar,
Thanks for reaching out to us. Yes, you should be able to use Payoneer to purchase Connects. To learn more about acceptable billing methods for purchasing Connects please read this help article. Please use this link to see the options available to you and add one of those.
Thank you.
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