Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
May 30, 2020 04:14:27 AM Edited Sep 26, 2020 06:29:55 AM by Aleksandar D
Hi Karthik,
Please check with your bank for more information on why the specific charge was declined. Feel free to check out this help article to learn more about the acceptable billing methods.
Thank you.
May 30, 2020 11:34:02 PM by Nilanjan H
my payment was declined, I am using a discover international debit card
May 31, 2020 03:06:38 AM by Aleksandar D
Hi Nilanjan,
Please check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods.
Thank you.
May 31, 2020 12:41:29 AM by Muhammad Mustafa A
I am using a VISA debit card to pay for the connects but my payment was denied. What should i do?
May 31, 2020 03:55:53 AM by Aleksandar D
Hi Muhammad,
You need to check with your bank for more information on why the specific charge was declined. Feel free to check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
May 31, 2020 05:03:39 PM by Ashish D
Jun 1, 2020 08:50:44 AM by Delwar H
I am a new freelancer in Upwork. Recently after updating their policy, Upwork will take cost ($.15) for New Connects. As a result, after some days, I finishded my old connects from my account. Now I have only 6 Connects in my account. But I want to buy some connects. I want to buy connects with my Bkash Accounts. I've tried so hard for buying some connects. Please help me to buy some connects.
Currently, I live in Bangladesh and I can't buy connects from Upwork and there are no perfect solution about this in this forum.
Thanks, I am eagerly waiting for your response.
Regards,
Md. Delwar Hossain
Jun 1, 2020 09:34:00 AM by Bojan S
Hi Delwar,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Jun 2, 2020 09:41:33 AM by Asad Ali C
Hi,
I am trying to add the billing method through my visa debit card, but it is showing "We are unable to authorize your card"
Kindly plz help me.
Jun 2, 2020 09:55:01 AM by Bojan S
Hi Zain,
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Jun 2, 2020 03:51:38 PM by Ashish D
Jun 2, 2020 12:23:58 PM Edited Jun 2, 2020 02:16:32 PM by Bojan S
Hello...
I am Nisha, I dont have credit card I have only debit card, which I have added in billing method and I have purchased connects two times. But when my menbership renewed it failed and when I have checked then I have seen Payment was declined.
After that I have add again but when I purchase connect it shows payment was declined. After that I have used paypal then it also shows declined Please find attachement.
Please help me I have only debit card.
**Edited for community guidelines**
Jun 2, 2020 02:20:06 PM by Bojan S
Hi Nisha,
Unfortunately, it looks like the charge on your card keeps getting declined. Please double check with your bank about this or add another billing method. Could you please check your PayPal account and the preferred payment methods you have set in your Wallet? You may also contact PayPal customer support to check if your account is set up correctly.
Thank you!
Jun 4, 2020 02:47:05 AM by Femi A
Hi,
I am a basic memership free lancer. I tried many times to buy additional connects using paypal and Visa Card. but unfortunately showing technical issues.
So please do the needful to buy new connects as soon as possible.
Thanks and Regards
Femi.Alphonse.
Jun 4, 2020 03:10:26 AM by Goran V
Hi Femi,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Jun 4, 2020 04:14:26 AM by Femi A
Hello ,
But the solution given by mail not satisying.My visa card are working for other web sites...and paypal also.
Pls help me.
Thanks
Femi
Jun 4, 2020 04:38:06 AM by Goran V
Hi Femi,
Please follow up directly on your ticket with any additional questions you may have and our team will assist you further. Thank you.
Jun 4, 2020 03:13:57 AM by Aqib N
I want to buy connects. I am trying to add Visa Card as billing method. I saw following error :
"We are unable to authorize your card. Kindly contact with your Issuing Bank."
I contact with my bank and use same card on other websites , it is working well.
Kindly help me to resolve this issue so I can buy more connects to work
Jun 4, 2020 03:37:01 AM by Goran V
Hi Aqib,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Jun 4, 2020 09:55:00 AM by Ashish D
Jun 4, 2020 02:02:39 PM by Bojan S
Hi Aqib,
We'll have one of our agents reach out to you via a support ticket to assist you with your concern.
Thank you for reaching out to us.
Jun 4, 2020 04:32:20 AM by Jeanne E
Jun 4, 2020 06:20:49 AM by Goran V
Hi April,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Jun 4, 2020 09:55:02 AM by Ashish D
Jun 4, 2020 10:41:48 AM by Rituja S
Hello, Community.
i am trying to buy connects. my free connects are used. i am using my debit card to buy it but it wont let me buy it and my paypal account is already in limited condition. what to do? there is no way to contact customer support.
Jun 4, 2020 11:42:13 AM by Bojan S
Hi Rituja,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Jun 4, 2020 05:06:00 PM by Ashish D
Jun 5, 2020 12:35:42 AM by Sreejith A S
Hello Guys ,
I tried many times to buy extra connects and its showing failed transacation. Kindly do the need full to get the connection. I wish to know why upwork stops the distribution of free connects, especially such a pathetic pandemic situation.
Thanks and regards
Sreejith
Jun 5, 2020 12:48:14 AM by Goran V
Hi Sreejith,
All freelancers were moved to paid connects a year ago. To read more about this, check out our blog post Here.
One of our team members will also reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Jun 5, 2020 06:56:16 AM by Xandra Ivee Marie B
Jun 5, 2020 07:56:06 AM by Bojan S
Thank you for reaching out to us, Xandra Ivee Marie.
One of our team members will reach out to you directly via a support ticket to advise you regarding your concern.
Jul 30, 2020 01:08:05 AM by Goran V
Hi Maria,
I would recommend to check with your bank if your account is enabled for international charges or to add another billing method. Thank you.
Jun 5, 2020 08:12:16 AM by Iqra S
I have added my master card in order to buy connects and it is added but then it says that your payment could not be processed. Please tell what should i do that. I am facing this issue from 3-4 days and i have added different cards also but i am facing same issue.
Jun 5, 2020 08:24:51 AM by Bojan S
Hi Iqra,
Unfortunately, it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up correctly and has sufficient funds on it to complete the funding.
Thank you!
Jun 5, 2020 09:08:12 AM by Ganiyu I
i can't buy connect with my debit card, my card is being rejected
Jun 5, 2020 10:00:40 AM by Bojan S
Hi Ganiyu,
The charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.
Thank you!
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