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Re: i can't buy connect with my debit card

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Active Member
Xandra Ivee Marie B Member Since: Jun 5, 2020
1941 of 3,405
Hi, can you confirm if you charge our debit card after we enroll it in the billing method? Just tonight, I enrolled my debit card so I can buy additional connects. However, a prompt appeared saying "Your payment could not be processed. Please choose an alternate payment method or retry again later". When I checked my card, I found out I was deducted twice with the same amount ($2 total deduction). It's a small amount, I know, but I need to know why I was charged.
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Bojan S Moderator Member Since: Mar 9, 2018
1942 of 3,405

Thank you for reaching out to us, Xandra Ivee Marie.

 

One of our team members will reach out to you directly via a support ticket to advise you regarding your concern. 


~ Bojan
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Maria Alyssa Corin A Member Since: Jul 10, 2019
1943 of 3,405

Hi I have same errors

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Goran V Moderator Member Since: Mar 24, 2017
1944 of 3,405

Hi Maria,

 

I would recommend to check with your bank if your account is enabled for international charges or to add another billing method. Thank you.


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Iqra S Member Since: Jun 2, 2020
1945 of 3,405

I have added my master card in order to buy connects and it is added but then it says that your payment could not be processed. Please tell what should i do that. I am facing this issue from 3-4 days and i have added different cards also but i am facing same issue.

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Bojan S Moderator Member Since: Mar 9, 2018
1946 of 3,405

Hi Iqra,

 

Unfortunately, it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up correctly and has sufficient funds on it to complete the funding.

 

Thank you!


~ Bojan
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Ganiyu I Member Since: Jun 5, 2020
1947 of 3,405

i can't buy connect with my debit card, my card is being rejected 

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Bojan S Moderator Member Since: Mar 9, 2018
1948 of 3,405

Hi Ganiyu,

 

The charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.

 

Thank you!


~ Bojan
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Ganiyu I Member Since: Jun 5, 2020
1949 of 3,405

Thanks I have been able to sort it out

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Mouboni D Member Since: Jun 3, 2019
1950 of 3,405

I am Unable to Buy Connects. After entering all the bank details the information is showing "Your bank was unable to verify your information. Please contact them and try again."

PLEASE HELP.

 
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