Upwork can't seem to process my CC for extra connects

[Andrea G]

Hi Sanju,

Someone from our team will reach out to you via support ticket in order to assist you further. You'll be able to access your ticket here.

Thanks!

[Tarjanee D]

Hello,

I want to purchase more connects but after asking for payment info and otp it returns "Select the "Add Connects" button to continue."

Please find the attached image.

Thanks

[Aleksandar D]

Hi Tarjanee,

One of our team members will reach out to you directly via a support ticket to assist you further with purchasing Connects.

Thank you.

[Abdullah A]

Hello,I am Javascript developer and i am trying to Freelance on Upwork. i would like to buy some connects and i am currently unable to do so.The Mastercard that i am using is enabled for international Transactions since i have used it on

• Netflix
• Other Freelancing Platforms

i have contacted the bank and they say that the issue is not from their side. If someone could help me out i would really appreciate it

[Bojan S]

Hi Abdullah,

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method and purchasing Connects. 

Thank you for reaching out to us. 

[Julie K]

[Joanne Marie P]

Hi Julie,

Could you please try to use a different browser or clear your cache and cookies? If the issue persists, please let us know. Thank you!

[Ashish D]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[Tsieron O]

Hi there,

Is there any way we can purchase connects directly from our paypal account without using any credit or debit cards?

Whenever I tried to use my Paypal account it always requires me to first add the details of a credit or debit card.

Thanks

[Bipin S]

No I don't think its possible to buy connects directly from paypal as paypal also needs your bank info to credit or debit the ammount you spend or earn, if i am not wrong.

So the easyest way is to use your current balance in upwork to by connects it will also be very handy when it comes to currency conversion, you dont need to pay charges for currrency conversion when you directly but connects from your upwork belance.

I hope this helps.