Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Oct 17, 2020 02:11:09 AM by Nikola S
Hi Gaurav,
There are three billing methods available to freelancers, Credit or Debit Card, PayPal, or Upwork Balance. You can use the method you prefer to purchase Connects. Feel free to check this help article for more information on available billing methods.
Oct 15, 2020 10:07:45 AM Edited Oct 15, 2020 10:37:44 AM by Bojan S
i am not able to buy connects i tried everything and ed up
here is what is the issue: **Edited for community guidelines**
I followed this as well: https://prnt.sc/v00tp8
I was in email support:
I am fed up. i am loooosing customers because of no connects or just give me some mercy connects
Oct 15, 2020 10:38:42 AM by Bojan S
Hi Madhvendra,
We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method.
Thank you for reaching out to us.
Oct 15, 2020 10:49:27 PM by Qamar H
Hello!
I wanna purchase connects through debit card but "Billing method" tap is not working whenever I try to add method, it gives me error "Sorry, a critical component of this page failed to load. Please reload again". Can anyone guide me what should I do?
Oct 15, 2020 11:14:02 PM by Joanne P
Hi Qamar,
One of our team members will reach out and assist you directly via ticket.
Oct 15, 2020 10:01:02 PM by Bhaumik P
I am not able to buy connects. I have tried so many times. Please help me.
Oct 16, 2020 09:26:19 PM by Munir A
Oct 16, 2020 11:40:06 PM by Joanne P
Hi Munir,
You can add an updated billing method to purchase Connects. You can use someone else's card to purchase Connects so long as you are authorized to use it.
Oct 16, 2020 08:40:59 PM by Ravikant R
I keep getting that message repeatedly, not allowing me to withdraw funds despite manually enabling payment method. I have tried twice already and it keeps getting disabled again. Anyone else face this issue? How do you fix this?
Oct 16, 2020 08:43:42 PM by Ravikant R
And of course I've to wait one full day to try again since it says it doesn't allow for two withdrawals to prevent duplicate withdrawals, nevermind the fact that it simply did not withdraw and failed with that error.
Oct 16, 2020 11:45:56 PM by Joanne P
Hi Ravikant,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Oct 16, 2020 10:27:44 PM by Niranjan S
Oct 17, 2020 12:22:14 AM by Joanne P
Hi Niranjan,
Please reach out to your issuing bank so that they can check and assist you further regarding the decline of the transaction.
Nov 11, 2020 01:40:51 AM by Niranjan S
I contacted my issuing bank they said everything is good on their side they said to contact you.
Nov 11, 2020 02:25:10 AM by Aleksandar D
Hi Niranjan,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Oct 16, 2020 10:29:11 PM by Atul C
After complete the full payment process i recieve error i attatched below
Oct 17, 2020 12:19:44 AM by Joanne P
Hi Atul,
I checked, and it looks like your issuing bank declined the transaction. You may want to reach out to them directly so that they can assist you further regarding the specific decline error.
Oct 17, 2020 09:10:08 AM Edited Oct 17, 2020 09:36:43 AM by Aleksandar D
Hello Support
I'm facing some issue to purchase a connects i'm not able to find what's the reason behind it .
Regards
Deepak
**Edited for Community Guidelines**
Oct 17, 2020 09:39:39 AM by Aleksandar D
Hi Deepak,
Please check with your bank for more information on why the specific charge was declined. You can also check out this help article to learn more about acceptable billing methods for purchasing Connects.
Additionally, please note that your profile name should be your real name. Feel free to check this help article for more information on how to update your name.
Thank you.
Oct 19, 2020 08:20:09 AM Edited Oct 19, 2020 08:30:54 AM by hariyala praveen k
I am trying to buy a connects by using a master card after entering the Bank OTP amount not debited and also connects not added
Oct 19, 2020 08:52:50 AM by Bojan S
Hi Rocky,
It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.
Meantime, you can add an alternative billing method in your account payment options.
Thank you!
Oct 19, 2020 11:45:28 AM by Ogunmokun K
Oct 19, 2020 12:05:12 PM by Bojan S
Hi Ogunmokun,
Please contact your card-issuing bank for more information about the specific charge decline and confirm if they allow recurring transactions on their cards as Upwork payments are classified as ‘recurring’.
Thank you!
Oct 20, 2020 02:54:09 AM by Ajay K
Hello,
I am facing the same issue of unable to pay and buy connects. My debit card is active. Have tried more than 4 times but facing the same error message. also my debit card is suitbale for international transaction.
Please help.
Regards,
Ajay
Oct 20, 2020 03:07:07 AM by Aleksandar D
Hi Ajay,
Please check with your bank for more information on why the specific charge was declined. In the meantime, you can also check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
Oct 20, 2020 05:19:52 AM Edited Oct 20, 2020 05:22:00 AM by Aleksandar D
I am unable to add connects. Whenever I set my primary billing method with my visa international debit card details (domestic & international usage is already enabled for my card), It redirects to my issuer banks interface/address and after entering the required OTP or my password it again redirects me to the "buy connect" interface of Upwork and giving the below error :
"Select the "Add Connects" button to continue" (I can't understand why after entering OTP/password, no amount gets deducted and why I am unable to buy connect) see attached image-1
When I try to pay with PayPal. It's giving the below error:
"Your payment could not be processed. Please choose an alternate payment method or retry again later". See image-2
After trying all of the above billing methods, It mentioned a "charge failed" on each billing method.
See image -3
When I talk to my bank, they said my debit card is active for the international transaction via card details.
Kindly resolve this issue at the earliest.
**Edited for Community Guidelines**
Oct 20, 2020 05:22:50 AM by Aleksandar D
Hi Nikhat,
One of our team members will reach out to you directly via a support ticket to assist you further with purchasing Connects.
Thank you.
Oct 20, 2020 05:45:33 PM by Saiful I
Hi,
I am Saiful Islam.
I want to be plus membership of Upwork but I have no credit card. So can I use my friend Paypal or what should I do?
Thanks
Oct 20, 2020 08:09:09 PM by Joanne P
Hi Saiful,
This can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. To see the options available to you, click here. So long as you're authorized to use your friend's Paypal to purchase Connects, you can use it.
Mar 30, 2020 11:43:01 PM by Roshni G
Hi,
I am running out of connects and not able to buy any connects with my local bank debit card .
by April 1st , do we get any free connects or do we have to buy it ?
Thanks,
Roshni
Mar 30, 2020 11:50:24 PM by Goran V
Hi Roshni,
All freelancers were moved to paid connects only. One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Oct 21, 2020 12:26:25 AM by hariyala praveen k
even i am not able to buy connect using debit card and i tried through paypal but no success.
Oct 21, 2020 12:41:07 AM by Goran V
Hi Hariyala,
Please add one of our accepted billing methods in order to be able to purchase Connects. Thank you.
Oct 21, 2020 06:19:55 AM by Moiz I
Hi There!
So my Payment method(Visa) is declined again and again Everything is Ok from my Bankside and I have purchased offers on other freelance Platforms but unfortunately, my worst experience is on Upwork.
If you can help me then please reply or contact....
Oct 21, 2020 06:48:24 AM by Goran V
Hi Moiz,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Nov 7, 2020 02:05:54 AM by Moiz I
Hey Gourav!
So I have contacted my Bank, They are saying that "we don't allow to save our customer Card information If someone tries to save it we decline the payment........."
I Just want to buy connects and simply start my career on Upwork and I am Now tired...Please resolve this problem So I can start my work on Upwork...
By the way, I don't have an alternative billing method. So please corporate
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