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Samiullah's avatar
Samiullah S Community Member

Your payment could not be processed. Please choose an alternate payment method or retry again later

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

 

We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea

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4,439 REPLIES 4,439
Ashish's avatar
Ashish D Community Member

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

Ramesh's avatar
Ramesh S Community Member

Dear Team,

 

My old debit card has expired and i updated new debited card in Billing Method.

 

Bank has already activated recurring transcation. Many times i am facing same problem and so many dates unable to buy connects .

 

Please look into it and assist for the same.

 

Regards,

 

Ramesh 

Andrea's avatar
Andrea G Community Manager

Hi Ramesh,

 

It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.
 
Thanks!
~Andrea
Hafiz's avatar
Hafiz M Community Member

Hello Upwork community experts,

I am new on Upwork and I want to by more connects, when I try to add my Mastercard Number, it is howing following notice:

[You are unable to authorize bank card]

I already connected to my bank, there is no any issue with that, I also tried to used my VISA card bank the same error is showing by system.

Do you have any info about it?

I am also not using any Promo Code nor I have anything like this.

Please help me to guide about this matter,

thank you

Pradeep's avatar
Pradeep H Retired Team Member

Hello Hafiz,

 

I'm sorry to hear that you are unable to complete Connect purchase. Could you please try purchasing Connects after clearing the cookies and cache on your browser? You can also try using a different browser or card to check if the problem persists.

 

Thank you

Pradeep H.

Hafiz's avatar
Hafiz M Community Member

I tried another card, also tried another browser and cleaned
cookies history but the problem is same. can you tell me what is the
problem?
Aleksandar's avatar
Aleksandar D Community Manager

Hi Hafiz,

 

In that case, one of our team members will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
Ashish's avatar
Ashish D Community Member

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
Hafiz's avatar
Hafiz M Community Member

Boss, there is no any alternate method
Ashish's avatar
Ashish D Community Member

Please contact the Upwork Support Team.
Nadir's avatar
Nadir J Community Member

Whenever I add my visa card to the billing method it shows me the message

"We are unable to authorize your card. Please add another billing method or contact your issuing bank".

My card is valid for other websites but it makes an error on just upwork.

please tell me whats the problem. 

I also debug by adding other cards like Mastercard and it accepted too.

I want to add my own card.

 

Andrea's avatar
Andrea G Community Manager

Hi Nadirm,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
Nadir's avatar
Nadir J Community Member

Thanks, Andrea G.

Ashish's avatar
Ashish D Community Member

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
Shephali's avatar
Shephali P Community Member

Hello Upwork
I am getting the issue with buying connects , when I go buying connects after entering OTP, I always show a message of "Please select the "Buy Connects" button to continue." 
I have used multiple payment patterns but facing the same issue.
So Please help me regarding this issue.

Thanks
Shephali Pareek

Goran's avatar
Goran V Retired Team Member

Hi Shephali,

 

Could you try to clear your cache and cookies or log via another browser to try and purchase Connects? If you're still experiencing the same problem after this, let me know here. Thank you.

~ Goran
Upwork
MUHAMMAD AMEEN's avatar
MUHAMMAD AMEEN I Community Member

Can i purchase connect from my Card even if i have balance on upwork ?

Also, Can i use my upwork balance from my freelancer account and use that balance to hire another freelancer from my client account ?

Joanne's avatar
Joanne P Retired Team Member

Hi Muhammad,

 

When you click the "Buy Connects" button, could you please confirm the options you are seeing so I can check? 

 

As for your second question, please know that you will need to add a billing method to your client account to hire and pay for freelancers. Your Upwork balance is not transferrable. 

~ Joanne
Upwork
Devansh's avatar
Devansh S Community Member

my card does not support international payments and I want to buy tokens. it would be great if you can help me get some tokens

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Devansh,

 

I'm sorry to hear your card does not support international payments. You could try using any other of the available billing methods to buy Connects. You can learn more about those here.

 

Hope this helps!

~ Luiggi
Tosif's avatar
Tosif S Community Member

 
Aleksandar's avatar
Aleksandar D Community Manager

Hi Tosif,

 

I'm sorry to hear about that. Please check with your bank for more information on why the specific charge was declined. They should be able to help you with that. In the meantime, feel free to check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
Upwork
Ashish's avatar
Ashish D Community Member

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

Saroj's avatar
Saroj R Community Member

Hi Upwork Team

I have been facing problems in buying connects. Whenever I add my card and Paypal, it shows that your payment could not be processed. What should I do? Please resolve this issue as soon as possible. As I am not able to bid and get any projects for myself to earn. 

 

Joanne's avatar
Joanne P Retired Team Member

Hi Saroj,

 

I have checked your account and see that the transaction was declined by PayPal. Could you please retry the transaction using an alternative payment method from your PayPal wallet?

~ Joanne
Upwork