Jan 28, 2018 11:28:07 PM by Aneetha R
After trying to making the payment for membership plan, I' getting this message, Please help in subscribing membership plan
Jul 21, 2020 10:03:27 AM by Aiman A
Hello!
I am trying a lot but every time declined. Please help me to resolve this issue. Thanks
Regards
Aiman
Jul 21, 2020 12:47:36 PM by Bojan S
Hi Aiman,
It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank to confirm the specific charge decline.
Meantime, you can add an alternative billing method in your account payment options.
Aug 3, 2020 06:17:15 PM by Adithya A
Hi Goran,
I am also getting the same error with my Debit Card. Can you help me out here.
Regards,
Adithya
Aug 3, 2020 08:47:59 PM by Aleksandar D
Hi Adithya,
You need to check with your bank for more information on why the specific charge was declined. In the meantime, feel free to check out this help article to learn more about acceptable billing methods.
Thank you.
Mar 29, 2021 08:11:12 PM by Qaiser S
i have also face same problem but not a resolved kindly send me any one its relevnet information.
Thanks
Mar 29, 2021 09:58:35 PM by Joanne P
Hi Qaiser,
I checked, and it seems like the decline error was from your issuing bank. You may reach out to them so that they can check and assist you with the specific decline error. You can also consider using a different billing method. To see the options available to you, click here.
Aug 10, 2021 01:31:59 AM by Goran V
Hi Muzzamil,
I would recomend to check with your bank if your account is enabled for international charges or to try and add another billing method. Thank you.
Aug 10, 2021 01:32:59 AM by Aston Jon G
Dec 17, 2021 04:52:13 AM Edited Dec 17, 2021 04:53:58 AM by Hamad N
Hi Goran,
I hope you are doing great. I am getting the same issue while I added the card and tried to purchase connects and I got this error. and I have provided all the real details and my Upwork name is the same as my id and my account name.
"Your payment could not be processed. Please choose an alternate payment method or retry again later."
Hamad.
Dec 17, 2021 06:06:43 AM by Andrea G
Nov 13, 2023 09:45:44 AM Edited Nov 13, 2023 09:46:36 AM by Aadesh S
i am also getting the same message even my name is same on both my upwork account and my legan name, i have sufficient balance also and i can buy connects also but i am not able to upgrade and its very frustating some days before my activate plan button was also disabled and i have to talk to upwork community for a week and they said its becaouse of billing cycle it will be activated in 48 hours but no it has taken more then whole week,,,,and now my problem is i am getting this message "Your payment could not be processed. Please choose an alternate payment method or retry again later." when upgrading my account. don't know when my issue will be solved.
Nov 13, 2023 10:55:57 AM by Arjay M
Hi Aadesh,
I checked on the transactions you're trying to process, and It looks like the charge on your card keeps getting declined. Please get in touch with your card-issuing bank for more information about the specific charge decline.
Alternatively, you may consider adding another billing method to your account. Thank you.
Nov 13, 2023 03:43:13 PM Edited Nov 13, 2023 03:43:58 PM by Aadesh S
If this is problem with issuing bank then how can i buy connects, i am able to buy connects the problem is only with plan upgradation
Apr 9, 2020 03:23:07 AM Edited Apr 9, 2020 03:25:06 AM by Muhammad A
Hello Upwork,
After trying to making the payment for a membership plan, I' getting this message, Please help in subscribing membership plan.
Apr 9, 2020 03:36:59 AM by Goran V
Hi Muhammad,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your membership plan. Thank you.
Apr 10, 2020 07:41:43 AM by Hafiz A
hi, i'm trying to buy connects. i have added billing method successfully, but it giving me same error "Your payment could not be processed. Please choose an alternate payment method or retry again later."
can anyone help me?
Apr 10, 2020 08:03:53 AM by Bojan S
Thank you for reaching out to us, Hafiz.
One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method.
Jun 16, 2020 04:08:20 AM by Rabiah S
I am having the same problem
I'm trying to buy connects and I have added billing method successfully. However, its giving me same error "Your payment could not be processed. Please choose an alternate payment method or retry again later."
How do I resolve this issue?
Jun 16, 2020 04:20:21 AM by Goran V
Hi Rabiah,
Could you please check with your bank if your account is enabled for international charges? Thank you.
Aug 5, 2020 02:50:49 AM by Rojo S
Good day! I'm also experiencing the same problem. I recently bought 10 connects on Aug. 1, which is 4 days ago. UpWork gives me error, I tried clearing cache and cookies. Also tried removing and adding the same MasterCard again. Still, error prevails.
Aug 5, 2020 03:04:01 AM by Goran V
Hi Rojo,
Our team will reach out to you via ticket as well and will assist you further with purchasing connects. Thank you.
Oct 18, 2022 08:27:24 AM by Bojana K
Hi, I have the same issue, payment method added succesfully, charge failed to buy more connects.
Oct 2, 2020 04:26:18 AM by amandeep k
Hi all,
I have the same error, I tried with many caredit card, and the balance, and alwayes I have same message :
Your payment could not be processed. Please choose an alternate payment method or retry again later.
Please, don't tell me I have no credit in my count, I'm sure about this point.
Why didn't work ?
please can somone check with me what happen? why I can't activate my account ?
Thanks.
Oct 2, 2020 04:33:09 AM by Goran V
Hi Amandeep,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Jan 11, 2021 01:52:41 PM by Alireza S
Hi friends at Upwork,
I am also experiencing this issue while upgrading the membership as well, which I didn't have in past anymore. Could you please assist me to solve the problem?
Jan 11, 2021 02:31:46 PM by Bojan S
Hi Alireza,
Could you please check your PayPal account and the preferred payment methods you have set in your Wallet? You may also contact PayPal customer support to check if your account is set up correctly.
Thank you!
Jan 11, 2021 02:37:33 PM by Alireza S
Thanks Bojan for replying,
I was able to fix it by changing my primary payment methof to credit card, as you suggested I visited paypal and saw it needs updating (which I did) so maybe as you mentioned it was the reason for the issue.
Nov 7, 2021 03:16:03 PM by Deon R
i have had this problem before, but much of the time it was cleared up in less than an hour. Sometimes to solve the problem, instead of using paypal, submit the card along with the details the long way. This method accepts the card and goes through. Try it different ways or try changing the card if you have another one on hand.
Feb 11, 2022 02:18:37 AM by Yousaf A
On upwork debit card is not working. But on other sites it works.
Feb 11, 2022 02:29:02 AM by Goran V
Hi Yousaf,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your billing method. Thank you.
Feb 24, 2022 02:10:59 AM by MO R
Hi there,
We want to upgrade our agency to Plus, but it always says "Your payment could not be processed. Please choose an alternate payment method or retry again later.", we are using a card which is the same name as of the agency owner, still it is giving this error.
Feb 24, 2022 02:14:47 AM by Goran V
Hi Mo,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with the agency membership plan. Thank you.
Jul 10, 2022 09:13:35 AM Edited Jul 10, 2022 09:13:51 AM by Luiggi R
Hi Christopher,
It looks like the charge on your credit card keeps getting declined by your issuing bank. You may reach out to them so that they can check and assist you with the specific decline error.
In the meantime, you can add an alternative billing method in your account payment options.
Oct 18, 2022 08:24:16 AM by Bojana K
Hi, am having the same issue today. all should be good with my cards, yet it keeps failing.
Jul 20, 2022 06:53:40 AM by Sachin B
Your payment could not be processed. Please choose an alternate payment method or retry again later
not able to buy connect, getting error from last 20 days. all is same as past it was worked fine before.
please fix it and let me know thanks
Aug 28, 2022 02:01:30 AM by MingYan W
I tried to buy connects today but failed, it showing "Your payment could not be processed. Please choose an alternate payment method or retry again later." I have tried to add paypal and credit card but both failed in payment. I'm pretty sure that the credit card is supported for international transactions because I'm currently using it for cloudways monthly service charges. Please help check this issue.
Thanks and kind regards
Mingyan
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